Customer Engagement Raveolution - Dennis Fois

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This document discusses the importance of personalization and empowering customers and employees. It also touches on the need for real change, conversations, creativity and time. The overall message is that leaders in the next century will empower others and being proactive is key to success.

Technology

SAY MY NAME, SAY MY NAME
The rise of personalisation

A DIFFERENT PERSPECTIVE:
INSIDE OUT VS. OUTSIDE IN

“AS WE LOOK AHEAD
IN TO THE NEXT CENTURY,
LEADERS WILL BE THOSE
WHO EMPOWER OTHERS.”

What are you hoping to achieve by looking back

LET’S GET REAL...
REAL… change
REAL… conversations
REAL… creative
REAL… time!

Being proactive is the foundation
of the other successful habits

Customer Engagement Raveolution - Dennis Fois

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