This document is a curriculum vitae for Thuli Nonkonzo Mazibuko, a South African citizen born in 1991. It provides her personal details like name, identity number, and contact information. It then outlines her educational qualifications including completing grade 12 in 2009 and various computer and business courses. Her work experience includes positions as a promoter, debt collector, and current role as a customer service specialist at WebhelpSA since 2015. The CV concludes with references from her current and previous employers.
1. CURRICULUM VITAE
OF
THULI NONKONZO MAZIBUKO
PERSONAL DETAILS
SURNAME : MAZIBUKO
NAME (S) : THULI NONKONZO
IDENTITY NUMBER : 9103030293081
DATE OF BIRTH : 1991-03-03
GENDER : FEMALE
MARITAL STATUS : SINGLE
NATIONALITY : SOUTH AFRIAN
HOME LANGUAGE : ISIZULU
LANGUAGE PROFICIENCY : ENGLISH (READ,WRITE & SPEAK)
AFRIKAANS(READ&WRITE)
ISISWATI(READ& SPEAK)
SOTHO(READ,WRITE & SPEAK)
CONTACTDETAILS : 0797762836 / 0739264770
EMAIL ADDRESS : mazibukothuli1@gmail.com
RESIDENTIAL/POSTALADDRESS : 2514 LESEDI STREET
PROTEA CITY
1818
EDUATIONAL EXPERIENCE
INSTITUTE : ITHEMBA INSTITUTE OFTECHNOLOGY
HIGHEST GRADE PASSED : GRADE 12
SUBJECTS PASSED : ENGLISH, AFRIKAANS,MATHEMATCS,PHYSICALSCIENCE,
ELECTRICAL TECHNOLOGY,COMPUTER APPLICATON TECH.
2. YEAR PASSED : 2009
FURTHER EDUCATION
INSTITUTE : STANDFORDCOMPUTER ANDBUSINESSCOLLEGE
COURSE : MICROSOFT- ADVANCED2007
PERIOD : 6 MONTHS
YEAR : FEBRUARY 2010 – JUNE 2010
INSTITUTE : CAUTIOUS TRAININGACADEMY
COURSE : CALL CENTRE (INBOUNDANDOUTBOUND)
PERIOD : 2 WEEKS
YEAR : JULY 2012
WORK EXPERIENCE
COMPANYNAME : CRIMSONROOMCOMMUNICATIONS
POSITION HELD : PROMOTER
KEY RESPONSIBILITIES : PROMOTING DIFFERENTPRODUCTS
REASON FOR LEAVING : TEMPORARY
COMPANYNAME : MUNNICK BASSON DAGAMA CREDIT SOLUTIONS
POSITION HELD : DEBT COLLECTOR
KEY RESPONSIBILITIES : -CAPTURINGDEBIT ORDERS
-SETTINGUP PAYMENT ARRANGEMENTS
-REMINDINGCUSTOMERS ABOUT ARRANGEMENTS MADE
BEFORE DUE DATE
-FOLLOWINGUP ON MISSED PAYMENT
-UPDATINGCUSTOMERS DETAILS I.E ADDRESS
-ENSURINGTARGET IS MET ON A MONTHLY BASIS
PERIOD : JANUARY2013 – JANUARY2015
REASON FOR LEAVING : PERSONALRESPONSIBILITIES
3. COMPANYNAME : WEBHELPSA
POSITION HELD : CUSTOMER SERVICESPECIALIST
KEY RESPONSIBILITIES : BILL ENQUIRIESI.E SEND COPIES,ANDEXPLAIN IF
APPLICABLE
-SIMSWAPS/ACTIVATIONS ANDSIMORDERS
-BLACKLISTINGANDUNBLOCKLISTINGOFDEVICES
-ONLINEACCOUNTSSETUP, NAGIVATION ANDPURCHASES
-TAKINGPAYMENTS
-SETTINGUP DIRECT DEBITS
-UPDATINGDETAILSI.E ADDRESS
- CHANGINGNUMBERS
-EXPLAIN TARIFFANDADDINGFEAUTURES/SERVICES
-RAISECASESI.E FRAUD, REFUND ANDBILL
RECALCULATIONS
-FIRSTLINE TECH I.E MANUAL ROAMINGETC
PERIOD : JUNE 2015 TILL PRESENT
REFERENCES
NAME : NaeemKarim
COMPANY : WEBHELPSA
4. POSITION : TEAM LEADER
EMAIL ADDDRESS : Karim.naeem@za.webhelp.com
CONTACTDETAILS : 0872852338
NAME : REMIND MOELE
COMPANY : MUNNICK BASSON DAGAMA CREDIT SOLUTIONS
POSITION : SUPERVISOR
EMAIL ADDDRESS : remindm@mbdmail.mbd.co.za
CONTACTDETAILS : 0726357898/0710938336