This document discusses different types of conflict including personal, self, and professional conflicts. It outlines potential hot spots for personal conflicts such as issues around control, rules, intimacy, and distrust. It also examines self-conflict and lists behaviors that can cause professional conflicts at work, such as rude comments, ignoring credit, and eye contact. The document provides solutions for preventing conflicts, which include checking references, avoiding excuses, varying workloads, and rotating assignments.

1. Conflict Management

2. Types of Conflict Personal/Relationship Internal/Self Professional/Work Place

3. Conflict Management Define Conflict Examine Possible Solutions Test Solution Evaluate Solution Accept or Reject Solution

4. Personal Conflict Hot Spots Who is in Charge (Un)Equality Rules and Behavior Intimacy Issues Social Issues Distrust Demand vs. Withdrawl Personal Flaws Personal Distance

5. “ If the only tool you have is a hammer, you will treat every situation that you encounter as a nail” Abraham Maslow

6. Self-Conflict

7. Self-Conflict Three Types of Intrapersonal Conflict: Approach-Approach Conflict Approach-Avoidance Conflict Avoidance-Avoidance Conflict

8. Self-Report Accessibility and Organization Number of Expectations Individual and Developmental Differences

9. Professional Conflicts

10. Behavior which create Conflicts Condescending and demeaning comments Overruling decisions Disrupting meetings Giving silent treatment to others Ignoring people Not giving credit where credit is due Giving dirty looks or negative eye contact

11. Causes for Poor Behaviors Overwork Stress Environment

12. Solutions for Preventing Conflicts at Workplace Check all references Do not make excuses Vary the workload for the individuals Rotate people on assignments