Extra was established in 2003 in KSA to provide customers with a complete shopping experience for electronics and home appliances. It offers international brands across 31 stores in KSA, 1 in Bahrain and Oman, and Jordan and Tunisia. COMPUME is a retailer network dedicated to digital and IT products and services that has won over 30 awards, including most recently Retailer of the Year in Egypt in 2012. Key differences between Extra and COMPUME include Extra providing longer warranty periods, faster response times, temporary replacements, and preventative maintenance, while COMPUME focuses on shorter response times and does not offer temporary replacements or preventative maintenance. Both accept various payment methods including credit cards and offer returns within 7-14 days of purchase.

1. CUSTOMER VALUES
Ahmed Essam Zidane

2. EXTRA:
-Extra was established in KSA in 2003 to
provide customers with complete shopping
experience for consumer electronics and home
appliances.
-Extra offers all the leading international
brands and stocks an extensive product range
including TV, audio systems, computers, mobile
phones and IT communications, cameras, home
appliances and personal care products.

3. with +11 Million shoppers, Extra is the
destination and the most popular electronics
store with 31 stores across KSA and 1 store in
Bahrain and Oman , Jordan , Tunisia .

4. COMPUME:
-COMPUME isanetwork of Retailers dedicated to
the Digital and Information Technology products
and services.
-COMPUME has gathered more than 30 Awards from
various sources. The most recent award is:
Middle East Retail Academy (MERA) 2012 Awards:
Retailer of the year – Egypt, where
-COMPUME secured 55% of the live electronic
vote to pick up the Retailer of the Year Award
for Egypt.

5. Force 24/7 Services:
Warranty Period:
EXTRA: This Service will extend the warranty
period For(Private Customers) to last beyond one
year from date of purchase maybe for more 1 year or
2 years.
COMPUME:warranty is from 1 to 2 years for all
products and There is no kind of warranty extension
for any product
Response Time:
EXTRA:They Guarantee that Their maintenance
technicians will respond within 48 hours from your
call.
COMPUME:Their maintenance respond with only 24
hours from the call

6. Temporary Replacement:
EXTRA:They guaranteeing that you will have a
replacement product to use only if the repair
takes more than 48 hours.
COMPUME:There is no temporary replacement.

7. Replacement Guarantee:
EXTRA:You’ll have the peace of mind knowing that
you will have your product replaced if the repair
will take longer than 60 days after your product is
received by the maintenance department. The new
product will be of same or higher features of your
original
product (based on availability).
COMPUME:Only In case of the occurrence of
a manufacturing fault, it is conditioned the
acceptance of the agent for getting the
complete replacement.

8. Installation:
EXTRA: if the product requires installation
they will cover a free installation once in a
life time.
COMPUME:They Are not responsible for any
installation requires for the product.
Maintenance:
EXTRA:The product will be eligible for
a yearly free preventative maintenance upon
Customer request.
COMPUME:There is no preventative maintenance

9. Delivery and installation:
EXTRA:
They offer a 24 hours free installation and delivery
to your house for large products, such as washers,
dryers, dishwashers,
refrigerators, freezers , TVs
The Deliver is Free of charge to all cities and towns
located within 60km from the retailer.
COMPUME:
Delivery service is available from 10 am until 5 pm
every working day, except for national holidays.
The home delivery service does not include any
installation work that might be required for the
targeted product. Shipping charges are calculated for
the home delivery service according to the selected

10. Return & Exchange:
EXTRA:
-They Accept Return or Exchange your purchases within
7 days from the date of purchase.
-Delivery, installation, and computer services charges
are non-refundable once performed.
-Reserves the right to deduct 100 SR as delivery
charges for return or exchange's pick up.

11. COMPUME:
-They Accept Return or Exchange your purchases within
14 days from the date of purchase.
-Delivery, installation, and computer services charges
are non-refundable once performed.
-the product hasto be in its original status with no
scratches or breaks and having all its components and
the outer package.

12. Payment:
Both Accept The Following Modes of Payment:
-in-store payment: bank credit cards, debit cards,
cash or gift cards.
-online payment transactions: bank, credit
cards (Visa and MasterCard)
Privacy Policy:
They view protection of your privacy as a very
important community principle. They understand
clearly that you and Your Information is one of The
most important assets.
They store and process Your Information on Their
servers that are protected by physical as well as
technological security Systems.

13. Electronic Communication
As you use the website and communicate with them
electronically, you also consent to receive
communications from them electronically, by means of
emails, newsletter or by posting notices website.
So any communication that They provide to you
electronically satisfy any legal requirement, as in
writing.
COMPUME website is more reliable and have more
options and better view.