1. Company
Wide Statistics

2. 350
Cases
300
250 236 231
216 223
200 207 204 204
194 199 193
200 183
166
150
100
50
0

3. Cases/Day
12.0 11.2
10.3 10.6 10.5
10.0 9.7 9.7
10.0 9.5 9.2 9.2
8.8 9.0
800
7.9 Hours 658
8.0 700
588 597
631
611
600 559 570 566
541 543
508 510
481
500
6.0
400
300
4.0
200
100
2.0 0
0.0

4. Cases by Day of the Week
70
60
50 M
T
40
W
30
Th
20 F
Sa/Su
10
0
Feb-12 Mar-12 Apr-12 12 Mo. Avg.

5. 800
700
Hours 658
631
597 611
588
600 559 570 566
541 543
508 510
481
500
400
300
200
100
0

6. Hours/Day
35.0
31.3
30.0
30.0 28.0 28.4 27.8
26.7 27.1 26.8
25.9 25.4
23.5 24.3
25.0 22.9
20.0
15.0
10.0
5.0
0.0

7. Hours by Day of the Week
180
160
140
M
120
T
100
W
80
Th
60
F
40
Sa/Su
20
0
Feb-12 Mar-12 Apr-12 12 Mo. Avg.

8. 3.3
3.2 Hours/Case
3.1 3.0
3.0
2.9
2.9 2.8
2.8 2.8 2.8 2.8
2.8 2.8
2.8 2.7
2.7 2.6 2.6
2.6
2.6
2.5
2.4

9. 120%
Resource Utilization Actual
100%
Projected
80%
60%
40%
20%
0%

10. 220
Man Power
172 170
170 163
157 153 149 151
144 143 144 140 143
133
120
70
20
-30

11. Man Power by Day of the Week
50
45
40
35
M
30 T
25 W
20 Th
15 F
10 Sa/Su
5
0
Feb-12 Mar-12 Apr-12 12 Mo. Avg.

12. 2.0
Cases/Day Worked
1.9
1.8
1.7
1.6
1.5 1.4 1.4
1.4 1.4
1.3 1.4 1.4 1.4 1.4
1.4 1.3
1.3 1.3
1.3 1.2
1.2
1.1
1.0

13. 1.4
Cases/Paid Day
1.2
1.0
1.0
1.0 0.9
0.9
0.8 0.8
0.8
0.8 0.7
0.7 0.6 0.6
0.6 0.6
0.6
0.4
0.2
0.0

14. 30
Cases/Monitorist
25
22 22
20 20
20 19 19 19 19 18
18
17
15
15
15
10
5
0

15. 200
180 Total Hours/Monitorist
160
140 143
140
117
120 111 110 108 109 110 107
97 98
100 85 87
80
60
40
20
0

16. 25
OR Days/Monitorist
20
17 17
200 15
15 14 14 14
14 Total Hours/Monitorist 14
180 14
160
140 143 12 12
140
117
11 11
120 111 110 108 109 110 107
97 98
100
10 80
85 87
60
40
20
5 0
0

17. 10.0
9.0 Average Work Day
8.0
6.8 6.9
7.0
5.8 6.0
6.0 5.6 5.4
5.3 5.1 5.3
4.9
5.0 4.4 4.5
4.2
4.0
3.0
2.0
1.0
0.0

18. 15%
13% PTO
11%
8% 9% 8%
9%
8% 7%
7% 6%
5%
5% 4% 4%
3% 3%
3% 2%
2%
1%
-1%

19. 12%
Days Ending After 7PM
10%
8% 7%
6% 6% 6%
6% 6%
5% 5% 5% 5%
5%
4%
4% 3%
2%
2%
0%

20. 60%
Days Ending Before 1PM
50% 48%
45% 46%
44%
40% 41% 41% 41%
40% 38% 37%
34% 34% 35%
30%
20%
10%
0%

21. 30%
27%
Free Days 25%
25% 23%
20%
17% 17%
15%
15% 14%
11% 11%
10%
7% 7%
6%
5% 4%
0%

22. 30%
Alerts
25%
20%
14% 15%
15%
11% 11%
10% 9% 10%
10% 8% 8% 8% 8% 9%
7%
5%
0%

23. 10% 9%
9% No Baseline
8%
7% 7%
6%
6% 6% 5%
5% 5% 5%
5% 5% 5%
4%
3% 2% 2%
2%
2%
1%
0%

24. 14% Billing Errors
12%
10%
8%
8%
7%
6% 6% 6%
5% 6%
6% 5%
4%
4%
4% 3%
3%
2%
2%
0%