This document discusses the process that occurs when a complaint is made against a company to the MCA regarding a potential code violation. It outlines the steps companies should take to prepare a defense, including identifying responsible parties, finding supporting materials, and referring to the specific code clauses. It also describes the MCA complaint procedures, noting companies have 7 days for initial response and 5 days to formally respond to the MCA. The document emphasizes being proactive in code compliance rather than reactive to complaints.