Social Media Frontiers is a social media marketing agency that provides various services including: 1) Social media account setup and management to represent clients' brands consistently across platforms. 2) Engagement with potential clients on social media to attract them to clients' websites and build databases. 3) Optimization of social media presences to rank high in search engines and drive traffic to clients' websites. 4) Monitoring of clients' online reputations and addressing any negative mentions to protect their brands. 5) Training for clients' marketing teams to develop skills in effective social media marketing strategies.

1. Client Brochure 2012
Social Media Frontiers Ltd. 2012 v2.0

2. Contents
3 ‐ About Social Media Fron4ers
4 ‐ Who are Social Media Fron4ers?
5 ‐ The Services we Provide
6 ‐ Social Media Account Set up
7 ‐ Social Media Management & Social Media Engagement
8 ‐ Social Media Op4misa4on
9 ‐ Reputa4on Management
10 ‐ Customer Reten4on Management
11 ‐ Social Media Audits & Market research
12 ‐ Training
13 ‐ Consultancy
14 ‐ Tradi4onal Marke4ng Online and Offline VS Social Media
15 ‐ Our clients include:
16 ‐ Social Media Fron4ers Privacy
17 ‐ Social Media Profiles ‐ David Pocock
18 ‐ Social Media Profiles ‐ DOMO Systems Group
19 ‐ Social Media Profiles ‐ Darren Marks Hypnotherapy

3. About Social Media Frontiers
We were founded in 2010 and from the ini4al start with 4 people
we have now expanded to a team of 17 split into 2 offices in
Regus’s Compass House, Cambridge.
We are a passionate online marke4ng agency that believes:
• Customer sa4sfac4on is foremost. We strongly believe this is
through the power of listening to what their customers’ wants,
needs and problems are.
• Every business needs to be present on social media, its not
whether they do it, its when they do it.

4. Who are Social Media Frontiers?
Decision makers
interested in your Social Media
products & services on Fron4ers Ltd. Your Business
Social Media
• We explore the internet to find and drive your ideal clients to you
• We listen to what your target market wants, likes and dislikes and
approach your poten4al clients with what they want
• You become market leaders at interac4ng and managing your clients

5. The Services we Provide
Consultancy
Social Media
Optimisation
Training
Social Media
Engagement Social Media Audits
Social Media
Management
Negative
Mentioning
Marketing
Customer
Retention
Market Management
Research
Here are our main services within Social Media marke4ng. We also provide
other services such as mobile marke4ng, web design and mobile app
crea4on. But these services we normally offer on a specific basis
depending on the individual client’s needs.

6. Social Media Account Set up
Think of social media as a tunnel to your website, if the tunnel is blocked how will
the traffic get through. That means it’s important to help create Social Media that
can convert a browse into an interest in your brand or company.
We will create and set up your social media for your business and will ensure your
brand message and brand iden4ty is consistent with your whole company’s online
marke4ng.
Our brand management will ensure that the look and design of your Social Media
will enhance your profiles, bringing a professional and business orientated look and
feel to your profiles. Our innova4ve designs will help your landing page generate
interest in your companies’ offerings.

7. Social Media Management
With marke4ng departments being so busy managing, upda4ng and growing
their Social Media; It is some4mes more sensible to outsource the whole process
to our trustworthy experts, who can manage the whole task for you.
Advantages:
• Keeping your brand’s iden4ty and message consistent across your Social
Media
• Allocate a specific social media expert to your social media so your brand is
looked aeer in the most desirable way.
Social Media Engagement
Afract your ideal clients to your website and build your own free database of
prospec4ve clients who are interested in your products. This is a cost‐effec4ve
way to build databases without the need to pay for extensive lists of non‐
targeted individuals/businesses with no interest in your product or service, when
you can create your own targeted leads.
Gaining clients through social media makes the connec4on informal; if you are in
their social network you are perceived as being at the same level as friends and
family and can be trusted. The connec4on between your business and clients is
already established and will mean that sales offerings in the future are more
likely to be accepted.

8. Social Media
Optimisation
Social Media Op4misa4on is the best and most effec4ve
way to rank your company within search engines, as it
enables your business to dominate the first search page
on goggle using specific key words. This is the best way to
drive traffic to your website and will dominate the search
result.
Our dedicated team will ensure that search engines are
dominated with your business. You will no4ce the
increased traffic to your website and then the
corresponding sales that will come with it.

9. In any business or as an individual, your reputa4on is vital and any
Reputation nega4ve men4oning needs to be fully monitored and addressed.
There is an increasing introduc4on of new social media networks,
Management which is making communica4on easier and allows for more
conversa4ons, men4ons and reviews of your product or yourself
across the internet. This means poten4al customers can easily find
the posi4ve and nega4ve reviews, which can harm the business or
personal image.
The most powerful form of marke4ng is WOM (word‐of‐mouth)
and since the dawn of the social media networks it has moved
from spoken to wrifen. As the amount of user‐generated content
on the internet con4nues to grow, it affects internet search results
more meaningfully, meaning that people’s reviews and
commentaries about your business on social networks can rank
higher than even your own business’ website!
With our reputa4on management we can ac4vely select the
posi4ve social media WOM so that it is shown ahead of the
nega4ve.
Don’t let good acknowledgement go to waste.
Your online reputa4on is a precious commodity and needs to be
looked aeer. We ensure that you can listen to what is being said
and can ac4vely address the issues before nega4ve waves spread
across the globe.
Let us make sure that words don’t harm your revenue.

10. Customer Retention Management
Through the use of social media you can
engage with your customers on a more
personal level through sekng up a customer
support channel using social media. This helps
to create a community within your customer
base. It is also an effec4ve way to find out
about product issues and address them
quickly before any major problems occur.
More companies are adop4ng social media as
a new CRM tool with the ease and instant
response available. The easier customers feel
they can get in touch with your business the
more they feel looked aeer and will come
back to you. CRM through social media has
the benefit of being immediate compared to
phone or email.
We help you to set up CRM strategies and
ensure that you have the training to effec4vely
interact with your consumers in the correct
method. Many businesses adopt the wrong
strategy with Social Media and tend to end up
losing customers by being to forward or by not
addressing ques4ons in the right way. It is
important to get CRM right as this will be the
first thing to affect your sales.

11. Social Media Audits Market research
Some4mes what you really need is the Social media enables you to conduct your
numbers of what is going on! Our Social own market research. With this we are able
Media audits can help. This gives the actual to listen to 1.8 billion people online and
background knowledge of what is going on hear discussions about your product or
with your brand and products. It is an service and about your compe4tors. We can
evalua4on of your social media presence interact with and learn about what the
and results compared with your online markets want, say and what their
compe44on. percep4ons of your products or subs4tutes
are.
All marke4ng must be measured, otherwise
there is no point in the investment. Our Other benefits include:
data gives you an in depth picture of your
• Iden4fica4on of new poten4al
social media performance, in terms of the
products and services that people
ROI (Return On Investment) and traffic to
actually want.
your website.
• Ability to monitor conversa4ons about
your organisa4ons.
• Ability to measure the frequency of
discussions about your brand.
• Improved insights about your target
markets.
• Early warning of poten4al product or
service issues.

12. Training
Grow a deeper understanding of the world of Social Media marke4ng and how
to use it to your advantage in your online marke4ng ac4vi4es. We will guide
you through the key principles of Social Media marke4ng and op4misa4on to
Social
develop the skills to implement, monitor and address issues regarding your
Media
reputa4on, afract customers and confidently engage with your consumers and
Training
poten4al clients in social spaces.
Our Social Media professionals have years of experience in online marke4ng
and Social Media marke4ng. Our Social Media management team are some of
the most sought aeer Social Media experts in the world and since 2009 have
presented in the UK, Ireland, Central Europe, Hong Kong, Singapore, Malaysia,
US, New Zealand and Australia among others.
In any business model, investment in people is the most efficient way to get
higher produc4vity from your workforce. Social media is such a powerful tool in
leveraging sales and is a training experience that is highly valued in the current
business market.
If your company is looking to give its marke4ng team the knowledge and
experience of social media marke4ng then our social media experts offer the
best support for you. Whether it is just for the marke4ng manager, or whether
it is for the whole marke4ng team, we can provide the right support for your
needs.
We offer social media marke4ng training on many different social media
plaqorms including Facebook, Twifer, LinkedIn and Youtube.

13. Consultancy
We offer consultancy on:
• Online reputa8on management
• Brand crea8on & management
• Social networks strategy
• Clients Database building and nurturing
• Email Marke8ng
• Campaign Product launch
We will provide an introduc4on to the world
of Social Media, demonstra4ng how to make
the most of modern social networking sites
such as Twifer, Facebook, Linkedin and
YouTube as a means of posi4vely benefi4ng
your organisa4on by truly engaging your
audience and protec4ng your online brand.

14. Traditional Marketing Online
and Offline VS Social Media
Tradi4onal marke4ng
Tradi4onal online marke4ng Quan4ty Leads
Quality Leads
Social Media
Target Leads
(Passive Marke4ng)
Tradi4onal marke4ng Wait for customers to find
Tradi4onal online marke4ng your Ad or Business
(Ac4ve Marke4ng)
Social Media You can listen to 80% of the online users and
bring the ones interested
in your business to your door.

15. Our clients include:
FTSE 100 companies Global client base:
• World leading SME companies • Europe
• Government agencies • Hong Kong
• Celebri4es • Singapore
• Sports stars • Malaysia
• US
•New Zealand
Privacy for our clients is a very high priority and we take great pride in
ensuring that your informa4on is kept safe. We manage various social
accounts from all types of companies and having a strong privacy policy is
key to protect their best interests.
Next are some examples of our client accounts,

16. Social Media Frontiers
Our social following and profiles
573,928 followers
40,083 likes

17. David
Pocock
Our exper4se in Social Media has given us the opportunity to help
market the world famous interna4onal Rugby Player David Pocock. We
helped to create awareness of the release of his new book and the
charity he has recently set up.
• We manage for David both his Facebook fan page and his twifer
account.
• We have also helped with the social media marke4ng campaign
with the release of his new book Openside.
• We designed and created David Pocock’s website hfp://
www.davidpocock.com/
Social Media Profiles

18. Social Media Profiles
Group
DOMO – Systems are a company that provide energy efficient, eco‐friendly
and economic infrared hea4ng systems.
• We manage 4 DOMO country accounts; Ireland, France, Benelux, and
World.
• For these accounts we create, design and manage the interac4ons of
the Facebook and twifer accounts.
Infrared heater

19. Darren Marks is a very
successful hypnotherapist
and with the release of his
phone apps requested our
help to use Social Media
Marke4ng to help promote
and adver4se his series of
hypnotherapy apps.
For Darren we manage his
Facebook fan page, his
twifer accounts and his
Youtube profile.
Darren Marks
Hypnotherapy

20. “We don’t have a choice on whether we DO
social media, the question is how well we DO it.”
Interested in Social Media
Solu4ons for your Business?
Phone : +44 (0) 1223 969 053
Fax : +44 (0) 1223 280 242
Email : info@socialmediafron4ers.com
Website : hfp://www.socialmediafron4ers.com
hfp://www.facebook.com/
socialmediafron4ers.com Thank you @socialmediaf