The document discusses ethics and ethical behavior in organizations. It defines ethics as standards that help determine right from wrong. Characteristics of ethical organizations include environmental responsibility, honesty, and commitment to diversity. The document outlines steps for making ethical decisions, including considering facts, stakeholders, perspectives, and actions. Ethical administrative professionals are committed to ethical behavior, refuse negative politics, and are trustworthy and honest.

1. CHAPTER 5
SLIDE 1
CHAPTER
Ethical Theories
5 and Behaviors
1 Ethics 101
2 Characteristics of Ethical Organizations
3 Making Ethical Decisions
4 Characteristics of Ethical Administrative
Professionals
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

2. CHAPTER 5
SLIDE 2
Ethics 101
 Ethics Standards that help us
 Business ethics determine right from wrong
or what we ought to do
Honesty
Loyalty The application of ethical
Kindness to others standards in the workplace
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

3. CHAPTER 5
SLIDE 3
Ethics are often confused with …
 Laws
 Character Your consistent personal
standards of behavior
 Values
Personal beliefs about
what is right and wrong
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

4. CHAPTER 5
SLIDE 4
Characteristics of Ethical
Organizations
 Environmental responsibility
 Global awareness
● Avoid countries and companies with poor
ethical records
● Use their influence as customers to
effect change
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

5. CHAPTER 5
SLIDE 5
Characteristics of Ethical
Organizations
 Organizational commitment to ethical
behavior
 Honesty
 Commitment to diversity and
nondiscrimination
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

6. CHAPTER 5
SLIDE 6
Federal law prohibits
discrimination based on …
 Race or color  Disability
 Gender  Age
 Religious beliefs  Genetic information
 National origin
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

7. CHAPTER 5
SLIDE 7
Sexual Harassment
 Quid pro quo
 Hostile environment Sexual demands are
directly tied to keeping your
job or a job benefit.
Use of embarrassment,
humiliation, or fear to
create a negative
workplace climate
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

8. CHAPTER 5
SLIDE 8
Characteristics of Ethical
Organizations
 Commitment to the community
 Commitment to employees
● Realistic job expectations
● Good pay and compensation
● Fair and useful evaluations
● Training in new skills
● Employee input
● Cooperation and collaboration
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

9. CHAPTER 5
SLIDE 9
An Ethical Road Map
 Integrity
 Responsibility
 Compassion
 Forgiveness Brian A Jackson/Shutterstock.com
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

10. CHAPTER 5
SLIDE 10
Making Ethical Decisions
 What are the facts?
 What are the ethical issues?
 Who are the stakeholders?
 Whom will the decision affect?
 What are the different perspectives?
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

11. CHAPTER 5
SLIDE 11
Making Ethical Decisions
 What are the
practical constraints?
 What actions should
I take?
 Are they practical?
peepo/iStockphoto.com
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

12. CHAPTER 5
SLIDE 12
If you’re still not sure ...
 How would it look in the newspaper?
 Is it legal?
 Could I proudly tell my family?
 Will I be proud of it in the future?
 Does it fit with who I am?
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

13. CHAPTER 5
SLIDE 13
Characteristics of Ethical
Administrative Professionals
 Committed to ethical behavior
 Refuse to engage in negative workplace
politics
 Trustworthy with confidential information
 Honest
 Loyal
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e