Crothall took over patient transport at Beth Israel's Petrie Division in late 2014. They reorganized the department, increasing transport trips per hour from 0.84 to over 3. This led to increased efficiency and added positions while other departments faced freezes. The Vice President of Beth Israel praised Crothall for responding to healthcare needs beyond traditional business models. They worked with unions and hospital departments to centralize transport and extend hours, improving cooperation. These changes helped transform transport and increased satisfaction for clinical and support teams.