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- 1. Peter Bannon This Certificate is issued in recognition of completing General Motors PRO Training CertificateOF Completion THOMAS LEBLANC Has successfully completed training for KB0NST.09V Power of OnStar OVD KSLM01.07V CRM 101: Lead Management Overview KSLM05.07V CRM 105: E-mail Etiquette and Dealer Websites KSDM09.011V Defining Moments: Sales Guest Retention KSDM08.011V Defining Moments: Vehicle Delivery KSDM07.011V Defining Moments: Interactive Demonstration Drive Dan O'Neill Dan O'Neill General Director - Sales
- 2. Peter Bannon This Certificate is issued in recognition of completing General Motors PRO Training CertificateOF Completion THOMAS LEBLANC Has successfully completed training for KSDM06.011V Defining Moments: Sales Interaction/Process KSDM05.011V Defining Moments: Guest Transition KSDM04.011V Defining Moments: First Impression/Reception KSDM02.011V Defining Moments: Physical Presence KSSC0B.011V1 CPO Success Series 1 - Understanding the Certified Pre-Owned Buyer KSSC0B.011V5 CPO Success Series 5 – Selling Certified Dan O'Neill Dan O'Neill General Director - Sales
- 3. Peter Bannon This Certificate is issued in recognition of completing General Motors PRO Training CertificateOF Completion THOMAS LEBLANC Has successfully completed training for KXDSDD.012V1 Dealer Direct Training Series - Deal Driver Overview KB901L.M12D1-0D GM Infotainment Technologies - Intellilink and MyLink 1: Overview and Orientation KB901L.M12D2-0D GM Infotainment Technologies - Intellilink and MyLink 2: Setting Your Clock and Favorites KB901L.M12D3-0D GM Infotainment Technologies - Intellilink and MyLink 3: Customizing Your Home Page KSMK11.013D-0D Getting Started with OnStar 4G Wi-Fi Dan O'Neill Dan O'Neill General Director - Sales