Citizens Business Bank Arena provides a summary of their general information and policies for guests. The arena is fully ADA compliant and has accessible seating and amenities. Food, drinks, weapons, laser pointers and backpacks are prohibited from being brought into the arena. Parking is available and lost children can be reported to the Guest Services Center.

2. W e l c o m e
To the Inland Empire’s biggest and most
the Citizens Business Bank Arena. Your
grandest in sporting events, concerts
opportunity to host you.

3. modern home for sports and entertainment,
arena features some of the greatest and
and family shows and we welcome the

4. citizens business bank arena
INFORMATION

5. general information
Accessible Seating
Seating is available on all levels. For seating accommodations,
please contact the Citizens Business Bank Arena Box Office
909-244-5600 or www.ticketmaster.com for details. We can
identify areas for hearing impaired as needed.
Accessible seating is available for guests with accessible
needs and their companions. Guests purchasing accessible
seating may purchase one (1) accessible seat and one (1)
companion seat adjacent to the accessible seat. Depending
upon availability, seats for additional guests will be located
as close as possible to the accessible space. This policy
promotes the best availability for all guests with special needs.
ADA
Citizens Business Bank Arena is fully compliant with the
Americans with Disabilities Act (ADA).
Age Restrictions
Children under two who are sitting on the lap of an adult do
not need a ticket for most events. Children who have reached
their second birthday must have a valid ticket to gain entrance
to the arena and are permitted seating access only in their
ticketed location. Age restrictions vary per event.
Aisles
For safety and as a courtesy to other ticketholders, please do not
sit or stand in the aisles. Aisles should be kept clear at all times.

6. general information
Alcohol
No alcohol may be brought in the arena. Alcoholic beverages
can be purchased by persons 21 years of age or older with
legal identification. Sales terminate at any time at the sole
discretion of arena management.
Animals
Animals are not permitted inside of Citizens Business Bank Arena
unless they are service animals. All animal’s must stay in ticketed
areas and may not block any aisle, passageways, and hallways.
etc. Each service animal must stay on a harness at all times.
Baby Changing Areas
Baby changing stations are located in all public restrooms in
the Arena. In addition, family restrooms are available on the
Main Concourse and Skybox Levels of the arena.
Backpacks
For most events backpacks and other large bags are not
permitted inside the arena.
Backstage Passes
Citizens Business Bank Arena does not issue or sell backstage
passes to its events. Backstage access is strictly limited and
arranged by tour management.
Balloons
Helium balloons are not allowed inside Arena.

7. Bag Checks
All guests are subject to a bag search and security check
without exception. Guests should plan on passing through
a check process and figure it into arrival times for events.
Banners/Signs
Only handheld signs and banners are allowed in the arena.
Sticks on any signs must be removed before entering the
arena. No obscene language or graphic material will be
allowed on a sign. Banners and signs may not obstruct
other guests’ view, or cover any permanent signage inside the
arena. Arena management reserves the right to confiscate
any sign that is deemed unacceptable by arena management
or the event promoter.
Bicycle Parking / Racks
Bicycle racks are located outside the south side of the arena.
Bikes are not permitted inside the Arena. Please always park
and secure bikes in this area only. Citizens Business Bank
Arena assumes no responsibility in the event that bicycles are
lost or stolen.
Box Office
Citizens Business Bank Arenas Box Office is located on the
East side of the arena. Guests can also purchase tickets
inside the arena at the ticket windows located by Section 109.

8. general information
Cameras
Small, non-professional still cameras that are less than 3
½ inches in length may be brought into the arena. Please
note that for certain events cameras may not be allowed.
Video, audio and professional camera and recording devices
are prohibited. Guests may not reproduce any film, digital,
video, or audio recording for commercial purposes without the
express written consent of the arena.
Guests are also not permitted to block aisles or the view of
other guests while taking pictures. Tripods and monopods are
not permitted in the building.
Cellular Phones & Pagers
The use of cellular phones and pagers is permitted on all
levels of the arena, provided they do not interfere with other
guests’ enjoyment of the event.
Charities (Donation Request)
All donation requests must be sent in writing 60 days prior to
event or date required.
Send to:
Citizens Business Bank Arena
Attn: Donations
4000 E. Ontario Center Parkway
Ontario CA, 91764

9. Concessions
Citizens Business Bank Arena has some of the most
innovative specialty concession stands in the Inland Empire!
There’s the regional flavor of the pulled pork nachos at 4th
Street BBQ and fan favorite homemade chili and quesadillas
at SABOR So Cal. And with everything from the Grilled Burgers
and Garlic Fries at Burger! Burger! to fresh pizzas and Italian
style hot sandwiches at CiaoNow!, there’s a little something to
savor for everyone.
Designated Driver Program
Citizens Business Bank Arena and Levy Restaurants
welcome you to our arena and encourages all guests to
be responsible, especially when consuming alcoholic
beverages during events. To facilitate the safe return home
of our guests, we have developed a “Designated Driver”
program. Guests who produce a valid driver’s license and
are at least 21 years of age are eligible to become
“Designated Drivers” for the evening.
Guests interested in this program may sign up at any Guest
Services/Concierge Desk. In return for signing a pledge
not to drink alcoholic beverages during the event and for
accepting responsibility for driving other members of
their group home, Designated Drivers will receive a free
non-alcoholic beverage during the event. The Citizens
Business Bank Arena Designated Driver booth is located at
the Guest Services Center located by Section 111.

10. general information
Diaper Bags
Diaper bags are permitted into the arena. Bags must be under
16”x 16” x 8”. All bags are subject to inspection.
Door Opening / Closing times
For most events Citizens Business Bank Arena Opening &
Closing times are as follows:
OPEN: Ninety (90) minutes for Suite & Club Seat holders via
the VIP area that is located at the Northeast Entrance with a
valid ticket. All ticketed Ontario Reign Season Ticket Holders
may also enter for all Reign games at ninety (90) minutes prior
to event start. All other ticketed guests are welcome to enter
the arena one (1) hour prior to the start time of each event.
CLOSE: Suite & Club Seat holders may remain up to sixty
(60) minutes past the end of the event so long as they remain
either in the San Manuel Club or their suites. All non-premium
ticket holding guests are welcome to stay no longer than thirty
minutes (30) after the conclusion of the event
Drinking Fountains
Drinking fountains are located throughout Citizens
Business Bank Arena near all restroom locations and are
ADA accessible for all guests.
Dress Code
Guests are prohibited from wearing any clothing displaying
profane or offensive material. Guests may be denied entry

11. into the arena until the profane or offensive material is no
longer visible. Guests found within the arena wearing
clothing displaying items that can be construed as profane
or offensive by management will be asked to provide a
solution where the items will no longer be displayed.
If no solution can be found, or the solutions do not meet the
satisfaction of management, the guest may be ejected from
the facility. In addition, all guests must be fully-clothed to
enter any area of the arena. Guests without shirts, shoes, etc.
will not be permitted entrance to the arena.
Ejections
Attending an event at Citizens Business Bank Arena is
something that should be an enjoyable and safe
experience for all. It is our goal to avoid ejections or arrests
as much as possible. However, it is of primary importance
that each guest is able to enjoy a quality experience while in
attendance. Therefore, a code of conduct will be enforced
which emphasizes good sportsmanship and generally
accepted standards of behavior. Season ticket account
holders are responsible for the actions of their guests and
are subject to cancellation of tickets. For more information,
see Code of Conduct.
Electrical Outlets
Electrical outlets (ADA Power Stations) are available
for recharging wheelchairs and other necessary

12. general information
equipment in all ADA seating areas designated for
patrons with disabilities. Please locate any Guest Services
Representative for assistance.
Elevators
There are two elevators in the arena located at Section 103
& 115. Elevators are staffed with an attendant on event days.
Emergency Event Phone Number
The emergency event phone number is 909-244-5500. This
number can be used in case of emergency during an event.
If you are expecting an emergency phone call, please leave
your name and seat location at the Guest Services Center
at Section 111. If a message is received, a Guest Services
Representative will deliver the message to you at your seat.
Employee Recognition
Citizens Business Bank Arena is proud of its commitment
to customer service and we are pleased when we hear of
employees who perform in an exemplary manner. If you
would like to give any of our employee’s special recognition
please e-mail us at www.cbbankarena.com/guestresponse.
Escort Program
Depending upon officer’s availability, any employee or
arena guest can request a walking escort to/from any
CBBA parking lot.

13. Event Seating Policy
In order to ensure all of our fans receive the full value of
their ticket investment, only those persons with a ticket for
a particular seat will be able to occupy that seat. Our
Guest Services Representatives will be checking tickets to
safeguard each customer’s investment as a ticketed seat.
Family Restrooms
There are four family restrooms and are located by
Sections 101, 105, 111 & 204. These restrooms are to benefit
our guests. There are baby-changing stations inside these
family restrooms as well. Restrooms are open to all guests.
First Aid
Citizens Business Bank Arena has
trained teams of paramedics on staff
during all events. Please contact the
nearest arena staff member if you are
in need of assistance.
Food and Beverages, Bottles & Cans
Guests are not permitted to bring any outside food or
beverages into the arena. Containers including bottles, cans,
thermos bottles, and plastic coolers are not permitted for the
safety and protection of our guests.

14. general information
Gift Cards
Citizens Business Bank Arena Gift Card is the perfect gift for
Family, Friends, and Business Associates.
Gifts
Per arena policy, no outside Food & Beverage may be brought
into the arena. This includes all alcohol including bottles
of wine. Gifts for a birthday party must not be wrapped in
wrapping paper, although gift bags are acceptable. All gifts
must be presented to security before entering the arena.
Group Discounts
Citizens Business Bank Arena offers a complete in-house
sales department. It is never too early to get your group
involved! Our Group Sales Department can help with group
ticketing for family shows, concerts, ice shows, sporting
extravaganzas and cultural events! Our Group Sales
department will make your job easier by assisting you with
block ticket purchases, accessible seating for those with
special needs, bus parking and much more!
Guest Services
Guest Services Representatives (GSR’s) at Citizens Business
Bank Arena are dedicated to providing service excellence
that comes with a warm welcome and a friendly smile every
time you visit. Our GSR’s can be identified by their bright light
blue shirts, their helpful attitudes and their knowledge about

15. how to make your visit to Citizens Business Bank Arena the
very best it can be.
For your convenience, the Guest Services Center is locat-
ed at on the Main Concourse by Section 111 and is staffed
with Guest Services Representatives who are ready to
answer questions, provide helpful information and provide
special services at every event, answer your questions,
collect lost and found and provide assistance to guests
with special needs.
Handouts - (Petitions/Literature)
Distribution of information on handouts, flyers, pamphlets
and/or other printed materials or promotional items is not
permitted on CBBA property without the prior authorization
from building management. Solicitation for signatures on
petitions is also prohibited.

16. general information
Interpreters (Sign Language)
Citizens Business Bank Arena is pleased to provide signed
performances for our hearing-impaired guests for select
concert events. If a request is received at least two (2) weeks
prior to show date, the arena will provide interpretive services
for special events and concerts. If less than two weeks prior,
best efforts will be made. Please contact the Guest Services
Department at 909-244-5500 for further information.
Intoxicated Guests
The arena has the right to refuse entry to any guest deemed
intoxicated upon arrival to the arena. Additionally, the arena
has the right to remove any guest from the premises who
is intoxicated or causing a disturbance or is potentially
dangerous to himself/herself or other guests.
Kids Identification Bracelets
Young children attending Ontario Reign hockey games may
obtain a free ID bracelet personalized with their name and
seat location, enabling event staff to return lost children to
their seats. Wristbands are available for all Reign home
games at the Guest Services Center located at Section 111.
Please report concerns about a lost child to any Citizens
Business Bank Arena employee for assistance.
Laser Pointers
Laser pointers and similar items are prohibited. Anyone who is

17. observed using a laser pointer will be ejected from the CBBA
and the device will be confiscated. Any laser pointer, which is
confiscated, will not be returned.
Lost Children / Found Adults
All Lost Children/Found Adults will be escorted to Guest
Services Center at Section 111. Guest Services provides
complimentary wristbands for parents or group leaders
who wish to “tag” their children or group members with
a name and seat location for all Ontario Reign Events. This
is offered as a way to aid in faster resolution of lost children/
lost adult cases.
Lost and Found Items
These items are taken to the Guest Service Center at Section
111. Lost and found items are held for 30 days. If items are not
claimed they will be donated to a local non-profit charity.
Meeting Space
Citizens Business Bank Arena is a large multi-purpose
sports and entertainment facility with many opportunities to
accommodate various types of events from full arena
concerts to intimate client lunches. For information regarding
booking, please call (909) 244-5500 or fax (909) 244-5510.
Metrolink
The Metrolink train is apx one mile from CBBA with the

18. general information
closest station in Rancho Cucamonga and is located on
Seventh Street West of Milliken Ave. (11208 Azusa Court,
Rancho Cucamonga, CA 91730.)
Neighborhood Parking
Parking in the neighborhoods is restricted to residents
and their guests. Please do not park in the adjoining
business parking lots.
Orange & Blue
The Official Colors of the Ontario Reign.
Ontario
The City of Ontario built and owns Citizens Business Bank
Arena. The facility officially opened on October 16, 2008
Paging
Citizens Business Bank Arena does not have a paging system.
Parking
Parking lots open at 2 hours prior to event start time on the
day of the event depending on the event. (Subject to change)
Lots will close one hour following the end of the event.
The arena has over 3,500 parking spaces on property,
including parking for guests with disabilities. Please call the

19. arena for specific parking availability and information. The
arena is not responsible for any damage, loss or theft to any
vehicles parked on site at any time.
Disabled Parking
Designated parking is available for guests with
disabilities. These spaces, including van-accessible
spaces, are designated for vehicles displaying a current
state-issued disability placard or license plate. Disabled
spaces are filled on a first-come, first-serve basis so
please plan accordingly.
Pick up / Drop-Off Zones
Parents – A drop-off/pick-up area for parents is located
outside the Northeast Entrance which is located on the
Northeast side of the arena off Ontario Center Parkway.
Pick up / Drop-Off Zone for Guests with Special
Needs – A drop-off/pick-up area for guests with special
needs is located outside the Northeast Entrance which is
located on the Northeast side of the arena off Ontario
Center Parkway.
Pick up / Drop off Zone for Taxis – For guests arriving by
Taxi, a drop-off/pick-up area is located outside the Northeast
Entrance which is located on the Northeast side

20. general information
of the arena off Ontario Center Parkway.
Pick up / Drop off Zone for Limousines – For guests arriving
by limousine, a drop-off/pick-up area is located outside the
Northeast Entrance which is located at the Northeast side of
the arena off Ontario Center Parkway.
Promotional Giveaways
Promotional giveaways are available at various events
throughout the year. Age restrictions, limited distribution, etc.,
are specified for each promotion.
Each eligible guest must receive the item immediately after
entering the arena, unless specified otherwise.
Only one item is given to each guest, regardless of how many
tickets they have.
Anyone entering the arena which has run out of the
promotional item will not be able to obtain the item from inside
the stadium at another gate.
Public Telephones
There are no public telephones inside of the Arena.
Public Address
No appeals will be made over the public address system
except under extraordinary circumstances. Requests of an
emergency nature should be addressed to the nearest Guest
Services Representative or Security Officer.

21. Pucks in the Seating Area
Any hockey puck that errantly lands in the seating area may
be kept. However, a guest may not reach over any barrier or
enter any secured area to attempt to retrieve any object.
Puck in Play Policy
During Ontario Reign and other hockey games, guests should
always be alert and aware of hockey equipment, sticks, pucks,
breaking glass and players that may enter the seating area.
Some of the ways we will try to minimize the risk of injury by
errant pucks and sticks include the following:
We will ask that all guests seated in the lower bowl (Sections
101-122) wait until there is a break in the action until returning
to their seats. We will use both visual and verbal reminders to
remind our guests about arena policy.
Our Guest Services Ushers will make efforts not to block the
view of the action during play to ensure that every guest has
an unobstructed view of the rink.
During entry we will run a reminder video that
encourages our guests to keep an eye on the puck at all times.
CBBA has installed netting above the glass that borders
the corners and the end zones of the rink and ensured that
the height of the glass attached to the dasher boards are a
minimum of 8 feet tall on the ends and 5 feet tall along the
sides as mandated by the NHL.
If an object enters the seating area from the ice we

22. general information
will immediately send a Guest Services Representative to
ensure that no guest was injured. If any guest is injured, First
Aid will be immediately notified and dispatched to the area.
Questions
Please feel free to ask any Citizens Business Bank
Arena employee about any aspect of the arena. Also for
your convenience, the Guest Service Center is located
at Section 111.
Re-Entry
The arena has a NO RE-ENTRY policy during events.
Exceptions are made in cases of medical reasons or to return
a prohibited item to a vehicle.
Recycling
Citizens Business Bank Arena is a “green” facility and
has recycling and energy conservation programs in place
at the arena.
Restrooms
Citizens Business Bank Arena has restrooms located on
all levels of the arena. In addition there are four family

23. restroomslocatedbySections101,105,111&204andthereare
baby-changing stations inside these family restrooms as well.
RV’s
There is no overnight parking permitted at any parking lots.
Please contact local RV parks for additional information and
availability.
San Manuel Club
Located on the main concourse of Citizens Business Bank
Arena, the San Manuel Club is a beautiful space for our
VIP guests. The bar and lounge area and main dining room
offers comfortable seating where you won’t miss any of the

24. action with several conveniently located 52” screen TV’s.
Sumptuous selections are presented at the buffet table by
Levy Restaurants for a nominal fee. The unique wave wall will
gently change colors creating a soothing atmosphere.
The private patio of the Club provides an opportunity to enjoy
the great outdoors and warm climate of Southern California.
The water/fire feature on the patio combines the glow of a
fireplace with the relaxing sounds of a water fall. Several 52”
screen TV’s keep you entertained or enjoy the view of the
nearby mountain range. The San Manuel Club is available to
Suite or Club Seat ticket holders only during ticketed events
and shows.
Scoreboard
CBBA’s Main scoreboard is the Daktronics ProAd PS-12
LED Video Scoreboard and is 17’3” tall and 20’-6” Wide. The
individual Video Displays are 9’ x 16’ wide. The Fascia display
is the Daktronics ProAd LED Ribbon Display
Seat Numbering System
All seating sections (100 and 200) are numbered
beginning on the northwest side of the arena and
continuing in a clock-wise direction. Viewed from the
floor, seats are numbered across the row from left to right,
beginning with 1. The rows are alphabetical from the bottom
of the section to the top, also beginning with the letter A.
general information

25. Suites
(Main Concourse: 1-24 & Skybox Level 24-36) Suites are
numbered consecutively starting at the northeast corner of
the arena and continuing in a clockwise direction.
Seating Capacity
Hockey – 9,736
Basketball – 10,832
Concert: End Stage - 11,089
Service Animal/Guide Dogs
Service animals are welcome in Citizens Business Bank
Arena as long as they remain harnessed at all times and
rest in the seating area of the individual with a disability. All
service animals must stay in ticketed areas and may not block
any aisle, passageway, hallways. etc.
Skateboards/Razor Scooters/Rollerblades
Skateboarding, scooter riding and Rollerblading in Citizens
Business Bank Arena and on any of its outside plazas and
parking lots is prohibited.
Smoking
Citizens Business Bank Arena is a smoke free facility.
Smoking is only permitted in external designated locations
which include: Main Concourse Main Entrance near Section

26. 112 and (for select events) the NW VIP Courtyard Entrance
near Section 101 and the Skybox Level Patio located on the
Skybox level.
Souvenirs
Citizens Business Bank Arena has dedicated souvenir stands
on the Main Concourse by Sections 106, 109, and 114 for most
events.
Special Events
Looking for a place to hold your next company meeting or lun-
cheon? How about a unique place for a wedding reception
or trade show? Areas of Citizens Business Bank Arena are
available for rent on non event days, subject to availability.
These areas include: San Manuel Club, Skybox Lounge. For
more information call 909-244-5810.
Standing
During some events, the artists may request that guests
be permitted to stand immediately in front of their seats
during the entirety of the performance. On those occasions,
standing guests shall continue to be respectful of others
around them and avoid blocking the view of other guests.
Standing on seats or any other building structure is not
permitted and may result in ejection from the event.
general information

27. Strollers
Strollers are permitted in all concourse areas in the arena.
Only strollers that can be folded and placed under a arena
seat are permitted in the seating areas. Citizens Business
Bank Arena is not responsible for lost, stolen or damaged
strollers. Strollers may be checked at the Guest Services
Center located at Section 111.
Suggestions
Citizens Business Bank Arena is interested in our
guest’s ideas and suggestions for making a visit to your
arena more enjoyable. Please stop by the Guest Service
Center by Section 111. You can also forward your thoughts
to Guest Services by letter, by phone or via feedback e-mail
at www.cbbankarena.com.
Sustainability
As the Entertainment Icon of the Inland Empire, Citizens
Business Bank Arena fully recognizes and accepts its
responsibility to help improve local economic, social and
environmental conditions.
Since our opening in 2008, Citizens Business Bank Arena
has had a strong commitment to give back to the local
community. We are also proud to say that resource efficiency
and intelligent operations have been part of our practices
from the start. We are aware of the environmental impact of

28. our operations and we are committed to taking even more
measures to reduce our footprint. Citizens Business Bank
Arena is committed to becoming a world-class “green” arena.
Tailgating
Tailgating, trailer homes, motor coaches, overnight parking
and related activity is strictly prohibited. All vehicles must
park within the dimensions of a designated parking space.
All vehicles must exit the parking lots within one hour of the
conclusion of the event or they will be towed at the expense
of the owner.
Taxi Service
Taxi service is located on the Northeast side of the arena on
Ontario Center Parkway. Please proceed to this location after
the event if you need a taxi.
Ticketing
Any guest two years old or older must have a ticket in
order to gain access to Citizens Business Bank Arena.
Children under the age of two years old may enter without
a ticket, but must sit on their parents lap. Age restrictions
vary per event, please visit www.cbbankarena.com to
check ticket policies for your event.
Ticket Scalpers/Brokers
“Scalpers” and ticket brokers (StubHub, Gotickets.com,
general information

29. Ebay, etc) are not recognized ticketing agents of Citizens
Business Bank Arena. If you purchase lost or stolen tickets
from a non-authorized agent, you risk being removed from the
seats you are in upon the presentation of a replacement ticket
by the legal ticket holder.
Ticket Scanning
For each event, Citizens Business Bank Arena scan guest
tickets upon entry into the arena. Ticket scanning
provides us with quick and accurate attendance figures
and controls fraudulent, duplicate, or invalid tickets form
entering the arena.

30. Tours
Currently tours of the Citizens Business Bank Arena are
not available.
Transportation Options
Public Transportation - Citizens Business Bank is easily
accessible for all guests. Metrolink runs its “Red San
Bernardino Line” just north of the arena to nearby Rancho
Cucamonga station. From there, you can choose to take
either a taxi or the Omnitrans bus. For more information
on train schedules and rates please contact Metrolink at
800-371-LINK (5465) or www.metrolinktrains.com. For more
information on bus schedules and rates, please contact
Omnitrans at 800-966-6428 or www.omnitrans.org.
Airport - LA/Ontario International Airport (ONT) is a
medium-hub, full-service airport with commercial jet
service to major U.S. cities and through service to many
international destinations. ONT is located in the Inland
Empire, approximately 35 miles east of downtown Los
Angeles in the center of Southern California. Located within
5 miles of Citizens Business Bank Arena. For more
information visit: www.lawa.org/ont.
Umbrellas
Small umbrellas are allowed in CBBA. However, this policy is
subject to change depending on the event promoter request
general information

31. Visual Inspection
All bags, coats, and guests will be searched prior to entry into
the arena; prohibited items must be returned to one’s vehicle
or be confiscated in order for admittance
Wheelchair Assistance
Citizens Business Bank Arena provides a wheelchair service
for disabled guests. Wheelchair transports are provided by
a member of the Citizens Business Bank Arena staff. Please
be aware that wheelchairs are assigned on a first-come,
first-served basis.
Wheelchair assistance from the entrance to your seat and
back to the entrance at the end of the game will be provided.
For ease of entering and exiting it is recommended that
those requiring wheelchair access drop off at the Northeast
Entrance on Ontario Center Parkway.
Wheelchair transporters will not be allowed to leave
Citizens Business Bank Arena to pick up or deliver guests
outside of the entrances.
Wheelchairs are not available for any portion of the event
or for rent.
Also please be advised that during periods of heavy
volume, Guests may be asked to wait until a wheelchair
becomes available to transport them either to their seats
or back to the gates. In the event of a medical emergency

32. in which wheelchair service is needed, please see the
nearest Citizens Business Bank Arena Representative.
Leaving the Facility – Guests are asked to be patient when re-
questing assistance leaving the facility. If the individual waits
untiltheendoftheevent,theywillbepickedupintheorderthat
theyweredroppedoff.Iftheindividualdidnotusethewheelchair
transportation service upon arrival they will be added to the
end of the list.
Wheelchair Storage
For guests who wish to transfer to a seat from their
wheelchair, we will store their wheelchair at our Guest
Service Center by Section 111. Our staff will make
arrangements to return the wheelchair to them at the end of
the event, or any other time of their choosing.
Will Call
Will Call is open at the Box Office near Section 109. Will Call
stays open until one half hour after the event has started.
You
You, our guests, are the focus of everything we do here
at Citizens Business Bank Arena. Our employees are
committed to making your experience at our arena a
memorable one. We welcome your comments and
suggestions at our Guest Services Center, located
general information

33. on the Main Concourse at Section 111 or by email at
guestresponse@cbbankarena.com or by contacting the
Guest Services Department at 909-244-5528. Thank you for
visiting Citizens Business Bank Arena!
Zamboni
CBBA’s Zamboni is a Model 545 and was their 9000th
Zamboni built. Our Zamboni was built at the Frank J. Zamboni
factory in Paramount, California and uses a General Motors
3.0 liter, four cylinder overhead valve, liquid cooled engine
and has four wheel drive with a 15” turning radius. The
Model 545 is one of four models manufactured in
Paramount, California.

34. general information
guest code of con
Everyone associated with Citizens Business Bank Arena is
Guest’s who demonstrate inappropriate or disruptive behavior,
failure to comply with the following:
• Guests shall be respectful to all other guests, fans, participants,
• Guests shall not willfully and maliciously disturb a guest/employee
• Guests who drink alcoholic beverages shall do so in a responsible
• Guests shall smoke only at designated external areas.
• Guests shall refrain from using offensive language, making obscene
of any kind and possessing prohibited items.
• Guests shall never enter the playing or performance area, or
• Guests shall comply with the direction and instructions of arena
Any other conduct deemed by the venue to be inappropriate to the
safety of persons or property will be handled by arena staff in its
Guests are responsible for their own event enjoyment by reporting
For the comfort and enjoyment of our guests, noisemakers of any type
The use of laser pointers is strictly prohibited and will result in
Ifyouwitnessanyoneinterferingwiththeenjoymentofanyevent,please

35. duct & courtesy
committed to providing a fun, family atmosphere in the arena.
including the following, are subject to ejection for
event officials, entertainers, athletes, arena staff and arena property.
and shall not interfere in other guests’ enjoyment of the event.
manner.
gestures, wearing obscene or indecent clothing, throwing projectiles
interfere with the progression of the event in any fashion.
staff.
peace and good order of events or which may adversely affect the
sole discretion.
inappropriate behavior to the nearest Guest Services Representative.
(e.g., air horns, cow bells, etc.) are prohibited.
immediate ejection.
contact any Citizens Business Bank Arena Employee for assistance.

36. general information
p r o h i b i t e d
Prohibited Items – In the interest of guest safety and enjoyment,
certain items from being carried into the arena. These include,
dangerous projectiles. Similarly, other items that may jeopardize the
prohibited. The following items are not allowed in Citizens Business
change at any time without notice.
Aerosol Cans
Animals/Pets (except service animals)
Professional Audio/Video Recording Equipment
Balloons, Beach Balls or Related Items
Confetti / Glitter
Cans, Bottles, Glass or Other Beverage Containers
Chains, Studded Bracelets, etc.
Coolers or Ice Chests
Fireworks
Illegal Drugs
Large Bags and Purses
Laser Pens and Pointers

37. i t e m s
(This list is subject to change at any time.)
the Citizens Business Bank Arena reserves the right to prevent
but are not limited to, weapons or any item(s) that can be used as
safety or viewing/ listening enjoyment of the guests may be
Bank Arena due to building policy and safety measures. This list may
Masks (Metal, Paper or any other material)
Noisemaking Devices (i.e. whistles, air horns)
Outside Food, Beverage, Bottled Water, etc.
Poles/Sticks to Display Flags, Banners, etc.
Potential projectiles
Professional Photography Equipment
Stickers
Skateboards, Rollerblades, Bikes, etc.
Unapproved pamphlets, fliers, handbills, etc.
Weapons of any kind (i.e. pepper spray, tear gas,
handcuffs, stun guns, etc.)
Any Other Item deemed inappropriate or dangerous
by the venue in its sole discretion

39. food &
beverage

40. food & beverage
a Mexican food concession stand
is located at the Northeast corner
of the Main Concourse.
two concessions selling a variety of burgers and barbecue (respectively) share
the concessions located along the South wall of the Main Concourse.
as
well
as
Outside food, beverages, coolers, bottled water, cans, etc.
may contact the venue for assistance. Concession stands are
ABOUT LEVY RESTAURANTS
Winner of the coveted Ivy Award, Levy Restaurants was
premium sports and enertainment dining concessions. As
a of the BIGGEST RESTAURANTS in THE WORLD, we live
experiences wherever our innovative approach may take us.
make sure that our fans’ dining experiences are the best that
at a time.
Not only do we have a prominent presence in the California
75 exciting locations around the world as well as some of the
Kentucky Derby, and major league championship games. We
enjoy because with Levy Restaurants...”eating is not a

41. an Italian pozza/food concession
stand is located at the Northwest
corner of the Main Concourse.
a hot dog concession stand is
located at the Southeast corner
of the Main Concourse.
may not be brought into the venue. Guests with special needs
located throughout the building.
founded in Chicago in 1978 and is recognized as the leader in
family of passionate restauranteurs and proprietors of some
“The Levy Difference” everyday by creating great dining
We pride ourselves in taking care of all the little details to
they can be and in turn are dedicated to winning over one fan
Marketplace but we also serve up fan-tastic experiences at
hottest events, from the Grammy’s to the Super Bowl to the
invite our guests to get ready to roll up their sleeves and
spectator sport!”

42. premium
seating

43. premium seating
Premium Seating
Club Seating - There is no better way to catch the excitement
of a sporting event or see your favorite concert than from
a Citizens Business Bank Arena Club Seat. Club Seat
owners experience a premium seat location with a full array
of VIP benefits. Club Seats will be the best place to entertain
clients,businessassociates,friendsandfamily.OurClub Seats
are designed to offer the very best first-class amenities for
essentially every event at Citizens Business Bank Arena.
Club Seat owners receive tickets to all Ontario Reign Hockey
home games plus the first right of refusal to purchase tickets
for Concerts, Family Shows and Special Events.
Club Seats are located in sections 103, 104 and 105 and
offer the best sightlines available. You feel like you’re part
of the game!
Exclusive VIP Benefits
Tickets - Club Seat owners receive tickets to all 36 Ontario Reign
Hockey games.
Complimentary San Manuel Club membership - Located on
the Main Concourse, the San Manuel Club is the ideal place for
pre-game socializing or dinner with the family.
Preferred Parking - Club Seat owners receive one preferred
parking pass for every four seats purchased. Club Seat owners
who buy less than four seats have the opportunity to purchase

44. premium seating
a preferred parking pass. Preferred parking offers convenient
access in and out of the arena.
Event Priority - As future events are announced at Citizens
Business Bank Arena, you receive the first opportunity to
purchase your seats. This allows you to choose from over 60
otherevents,includingfamilyshows,concertsandspecialevents.
Private Entrance - you will be given access to the arena through
the Northeast VIP entrance.
Personal Seat License (PSL) - Enjoy the hottest concert, game
or event from your own Licensed Seat! As future events are
announced at Citizens Business Bank Arena you will receive the
firstopportunitytopurchaseyourseats.Thisallowsyoutochoose
frommanyotherevents,includingfamilyshowsandconcertsthat
are scheduled to appear at Citizens Business Bank Arena.
• Guaranteed Seat for sold out events
• Excellent location in section 116
• Receive additional pre-sale opportunities
• Choose the events you want to attend
• Work directly with the Premium Seating department
• Limited number of seats available

45. Suites - Designed to offer the very best first-class amenities,
personal service and an exclusive environment for essentially
every event at Citizens Business Bank arena, a Luxury Suite
is the perfect setting to entertain a client, potential investor,
reward employees or enjoy an evening out with friends and
family. Your suite will be located on the Concourse or Skybox
level and will accommodate from 10 to 25 people.

46. The suite furnishings
are exceptional, with
plush furniture and
comfy club chairs, high
quality finished cabi-
nets, new carpeting,
granite countertops, er-
gonomically designed
sport seating and 52”
LCD televisions. Own-
ing a suite at Citizens
Business Bank Arena
provides the intimate
environment needed
to discuss imperative
business proposals,
enhance business re-
lationships and spend
time with those most
important to you while
experiencing the excite-
ment of your favorite
sports and concerts.
premium seating
We make

47. Events - From the Ontario Reign, Lakers and LA Kings to
family shows, concerts and Mixed Martial Arts, you can
receive more than 100 world-class events a year
Additional Tickets - You may purchase a limited number of extra
tickets for each event you attend.
Parking - Every suite comes with VIP parking passes in Lot A and
the option to purchase additional passes.
Private Entrance - Being a suite-holder entitles you to
your own private entrance. You may enter through the
Northeast VIP entrance.
Catering - Delicious meals prepared by Levy Restaurants,
the finest arena caterers in the world, are presented nightly
in your suite.
San Manuel Club Membership - You’ll receive a membership to
the San Manuel Club, our exclusive lounge with buffet, located on
the Concourse behind Section 104.
Personal Luxury Suite Service Representative - Let your full
timeservicerepresentativehandleallthespecialdetails:arranging
for additional tickets, a special meal, or whatever you need, your
representative will assist you.
doing business a pleasure

48. disabled
services

49. disabled services
Accessible Parking - Designated parking is available
for guests with disabilities. These spaces, including van-
accessible spaces, are designated for vehicles displaying
a current state-issued disability placard or license plate.
Disabled spaces are filled on a first-come, first-serve basis so
please plan accordingly. Parking lots open at 3 hours before
the start of the event depending on the event, and will close
one hour following the game. Some events vary.
Animals - Animals are not permitted inside of Citizens
Business Bank Arena, unless they are service animals.
Remember that disabilities are not always visible. If there
is any doubt, ask the guest if the animal is a service animal.
All animal must stay in ticketed areas and may not block any
aisle, passageways, and hallways. Etc. Each service animal
must stay on a harness at all times.
ALD’s (Assisted Listening Devices) - Citizens Business Bank
Arena provides assisted listening devices free of charge.
Interested parties may be directed to the Guest Service
Center at Section 111. Please present your valid Driver’s
License for deposit, which will be returned to you upon return
of the equipment.
Drop off locations - Guests can be dropped off at Gates C and
D. After dropping off, autos must then exit the property or park
in the regular parking lots.

50. disabled services
Disabled /Accessible Seating - Seating is available on all
levels. For seating accommodations, please contact the
Citizens Business Bank Arena Box Office 909-484-2020
or Ticketmaster.com for details. We can identify areas
for hearing impaired as needed. Accessible seating
is available for guests with accessible needs and
their companions. Guests purchasing accessible seating
may purchase one (1) accessible seat and one (1)
companion seat adjacent to the accessible seat.
Depending upon availability, seats for additional guests
will be located as close as possible to the accessible space.
This policy promotes the best availability for all guests
with special needs.
Elevators - There are two elevators in the arena located at
Section 103 & 115. All elevators are staffed with an attendant
on event days.
Entrances - All arena entrances are disabled accessible.
Family Restrooms - There are four family restrooms and are
located by Sections 101, 105, 111 & 204. These restrooms
are to benefit our guests. There are baby-changing stations
inside these family restrooms as well. Restrooms are open
to all guests.
Interpreters (Sign Language)
Citizens Business Bank Arena is pleased to provide signed

51. performances for our hearing-impaired guests for select
concert events. If a request is received at least two (2)
weeks prior to show date, the arena will provide
interpretive services for special events and concerts. If
less than two weeks prior, best efforts will be made. Please
contact the Guest Services Department at 909-484-2020 for
further information.
Restroom Accommodations:
All arena restrooms accommodate wheelchairs. All water
fountains throughout the arena are also disabled accessible.
Accessible Parking - Designated parking is available
for guests with disabilities. These spaces, including van-
accessible spaces, are designated for vehicles displaying
a current state-issued disability placard or license plate.
Disabled spaces are filled on a first-come, first-serve basis
so please plan accordingly. Parking lots open at 3 hours
before the start of the event depending on the event, and will
close one hour following the game. Some events vary.
Pick up / Drop-Off Zone for Guests with Special Needs -
A drop-off/pick-up area for guests with special needs is
located outside the Main Entrance which is located on
the Southeast side of the arena.
Service Animal/Guide Dogs - Service animals are welcome
in Citizens Business Bank Arena as long as they remain

52. disabled services
harnessed at all times and rest in the seating area of the
individual with a disability. All service animals must stay
in ticketed areas and may not block any aisle, passageway,
hallways. etc.
Wheelchair Assistance - Citizens Business Bank Arena
provides a wheelchair service for disabled guests.
Wheelchair transports are provided by a member of the
Citizens Business Bank Arena staff. Please be aware that
wheelchairs are assigned on a first-come, first-served basis.
Wheelchair assistance from the gate to your seat and back
to the gate at the end of the game will be provided.
For ease of entering and exiting it is recommended that
those requiring wheelchair access drop off at the Northeast
Entrance on Ontario Center Parkway.
Wheelchair transporters will not be allowed to leave Citizens
Business Bank Arena to pick up or deliver guests outside of
the entrances.
Wheelchairs are not available for any portion of the game
or for rent.
Wheelchair transports will be available on a first-come,
first-served basis only.
Also please be advised that during periods of heavy volume,
Guests may be asked to wait until a wheelchair becomes
available to transport them either to their seats or back to
the gates. In the event of a medical emergency in which

53. wheelchair service is needed, please see the nearest
Citizens Business Bank Arena Representative.
Wheelchair Storage - For guests who wish to transfer to
a seat from their wheelchair, we will store their wheelchair
at our Guest Service Center by Section 111. Our staff will
make arrangements to return the wheelchair to them at
the end of the event, or any other time of their choosing.

54. MAPS
DIRECTIONS
A
N
D
You are here
You want to be here

56. citizens business ban

57. nk arena parking map

58. end stage a

59. 100 LEVEL
200 LEVEL
FLOOR LEVEL
arena map

60. center stage
100 LEVEL
200 LEVEL
FLOOR LEVEL

61. e arena map

62. hockey ar

63. 100 LEVEL
200 LEVEL
rena map

64. basketball
100 LEVEL
200 LEVEL
FLOOR LEVEL

65. l arena map

66. main conco

67. ourse map

68. sky box l

69. level map

70. directions to the arena
The venue is located very close to the intersections of I-10 and I-15, in
the Inland Empire.
Coming from the West, Start point: I-10 heading East
• Take I-10/San Bernardino Freeway East towards San Bernardino
• Take the HAVEN AVENUE exit (ramp is on the right-hand side)
• Turn LEFT onto NORTH HAVEN AVENUE
• Travel about a half mile NORTH on NORTH HAVEN AVENUE
• Turn RIGHT onto CONCOURS STREET
• The building and its parking lots will be located about a half mile up
on the LEFT

71. Coming from the East, Start point: I-10 heading West
• Take I-10/San Bernardino Freeway West towards Los Angeles
• Take the MILLIKEN AVENUE exit (ramp is on the right-hand side)
• At the end of the exit ramp, Turn LEFT onto MILLIKEN AVENUE
• Travel less than a half mile NORTH on MILLIKEN AVENUE
• Turn LEFT onto CONCOURS STREET
• The building and its parking lots will be located about a half mile up
on the RIGHT
Coming from the North, Start point: I-15 heading South
• Take I-15/Ontario Freeway South towards Ontario
• Take the FOURTH STREET exit (ramp is on the right-hand side)
• Turn RIGHT onto FOURTH STREET
• Travel about a half mile WEST on FOURTH STREET
• Turn LEFT onto MILLIKEN AVENUE
• Turn RIGHT onto CONCOURS STREET
• The building and its parking lots will be located about a half mile up
on the RIGHT
Coming from the South, Start point: I-15 heading North
• Take I-15/Ontario Freeway North towards Barstow
• Exit on the RIGHT SIDE ramp to I-10 San Bernardino Freeway WEST
• Take I-10/San Bernardino Freeway West towards Los Angeles
• Take the MILLIKEN AVENUE exit (ramp is on the right-hand side)
• At the end of the exit ramp, Turn LEFT onto MILLIKEN AVENUE
• Travel less than a half mile NORTH on MILLIKEN AVENUE
• Turn LEFT onto CONCOURS STREET
• The building and its parking lots will be located about a half mile up
on the RIGHT

72. Sustainability
As the Entertainment ICON of the Inland Empire, Citizens
Business Bank Arena fully recognizes and accepts its
responsibility to help improve local economic, social and
environmental conditions.
Since our opening in 2008, Citizens Business Bank
Arena has had a strong commitment to give back to the local
community.Wearealsoproudtosaythatresourceefficiencyand
intelligent operations have been part of our practices from
the start. We are aware of the environmental impact of our
operations and we are committed to taking even more
measures to reduce our footprint. Citizens Business Bank
Arena is committed to becoming a world-class “green” arena.

73. Some of our Accomplishments
Water
In partnership with Falcon Waterless Urinals, Citizens
Business Bank Arena features waterless urinals. With no
urinals using water we can save over 40,000 gallons of fresh
water per urinal per year.
In addition, Citizens Business Bank Arena utilizes other
water saving features such as metered and sensor faucets
in all restrooms.
Energy Management
Citizens Business Bank Arena prides itself on running an
efficient venue and has made special efforts to maintain
advanced technology in terms of controlling and managing
our electrical consumption. We have the following in place:
• Low voltage lighting relays
that control the sequence and
operation of all task, general
and event lighting. Lighting
groups can be set to specific
times for use.
• Use of fluorescent lighting
instead of incandescent lighting.
Use of electronic ballast instead
of magnetic ballast.
• Citizens Business Bank Arena
uses a solar powered compactor.

74. • Peak demand program with Enernoc provides
renewable energy.
• VSD “variable speed drives” are installed on all air
handlers and one chiller.
• Time schedules and photo cell control of exterior lighting.
• HVAC components have variable frequency drives,
meters and other efficiency monitoring technology.
Waste and Recycling
Citizens Business Bank Arena takes a very active role
in waste reduction and recycling. We recycle all cardboard
and wood pallets separately and we work in
association with our concessions partner, Levy
Restaurants, to source separate glass and plastic
from all concessions and restaurants. All suites,
offices, clubs, and public areas provide recycling
containers. Paper waste is placed in a separate recycling
container in our administrative offices.
Cleaning
Citizens Business Bank Arena uses Johnson Diversity
green certified cleaning products. Our cleaning crew uses
microfiber mop heads and
we use microfiber clothes
instead of paper towels to
clean. The Nobles carpet
cleaner contains no
detergent. All trash bag
liners are 50% less
plastic than normal liners.

75. Carpeted maps at all entrances
reduce outside dirt by 70% which
can improve air quality in the
arena. These efforts not only
remove harmful chemicals from
contact with both staff and
fans but reduces the total
number of products used and
the subsequent packaging and
shipping requirements.
Parking and Public Transportation
Citizens Business Bank Arena
has thought about all areas
of our impact. To reduce
energy use in the parking lots but still maintain
a high standard of safety, we have installed sensors
to all lights that are set to power down unless there is
movement. Parking attendants and security staff use 4
electric golf carts to get around our venue.
Citizens Business Bank Arena fans attending events are
encouraged to carpool. The local bus schedule is available at
Guest Services and the Box Office. We also have installed a
sufficient supply of bike racks on the venue property.

76. Questions? Comments? Contact Us!
Mailing Address:
ATTN: Guest Services
Citizens Business Bank Arena
4000 E. Ontario Center Parkway
Ontario, California 91764
Telephone:
(909) 484-2020 Main
(909) 484-2044 Fax
Web Site:
www.CBBankArena.com/guestresponse