Ken Causey is a highly experienced IT program and project manager with over 20 years of experience. He has expertise in project requirements definition, business process mapping, business case development, team management, SDLC, reporting and managing multiple concurrent projects up to $24M. He is proficient in Agile methodologies and has led projects in telecommunications and financial services industries.

1. Ken Causey
17102 Retreat Lane, Birmingham, AL 35242 – (205) 370-5564 – ken_causey@jskconsulting.com
Summary of Qualifications
A highlyorganizedleaderwithover20 yearsof international ITProgram& ProjectManagement experience.Expertise
includesprojectrequirementsdefinition,businessprocessmapping,businesscase development,teambuilding,SDLC,
reportingandmanagingmultipleconcurrentprojects withbudgetsupto$24M. ProficientinMicrosoftproject
managementapplications,executive communicationsandteammanagement. Expertinriskidentification,risk
managementandriskmitigationstrategies.Atease incommunicating complextechnical termsandconceptstonon-
technical,internal andexternal audiences.
Certifications
Spanish Bi-lingual
Certified PMP – 2002
Certified SAFe Program Consultant 4.0 (SPC4) - 2016
Certified Six Sigma Master Black Belt (CSSMBB) – 2014
Certified SCRUMMaster (CSM) – 2014
Accomplishments
 Lednewservice development,marketassessment,businessunitstrategicinitiative developmentand
implementation,andprocessdesign/productmanagementformultiplelineswithinthe Global Professional
Servicesorganizationforthe Service ProviderandCarriermarketwithanestimated revenue value of$1.3
billionoverfirst24 monthsafterdeployment.
 Createdapproximately $1.2millioninsavings bycreatingand migratingprojectstoa new Hybrid Agile
methodologyFor a Global Financial Servicescompany.
 Managed the Digital Channels,Online Banking and Mobile Application programfor new customerfacing
applications.
 Builtandmanagedthe TelecommunicationsSystemsIntegrationPractice forapure technologycompanywhich
recognizedanadditional $26millionof Professional ServicesRevenue duringthe first12months.
 Extensive experience managingmulti-milliondollarprograms/projectsinboththe Telecommunicationsand
Financial Servicesindustries.
 Developedastatistical analysisandreportingmodel thatidentified over500 unique defecttrendsandledto
theirresolutionbyreportingresultstoseniormanagementresponsible forthe printermanufacturingprocess.
 ReducedCall Centervolume by more than 50% byintroducingnew “Self-Service”capabilitiestothe existing
Online BankingApplicationforaglobal financial servicescompany.
 Managed missioncritical infrastructure upgrade of the DisasterRecoveryCenterof aGlobal Financial Service
companyto mirror the productiondatacenter
 Responsible forroll outof BillingandCustomerCare applicationsandWorkForce Managementapplications
throughoutEurope,Middle East,Africaandthe Americas.
 Extensive experience managingmultipleprojectswithbothWaterfall andAgileprojectmanagement
methodologies.
 20 years’ experience usingvariousprojectmanagementtoolsincludingMSProjectaswell ascustom,client
specificapplications.
 Vendormanagementexperience withTier1 vendorsincludingDeloitte,Accenture,HP,CSCConsulting,etc.

2. Professional Experience
Liberty Mutual Insurance Birmingham, AL 3/2016 – PRESENT
Senior Program Manager (Contract)
 Agile coachto three teams:trainedteamsonAgile/Scrumprinciplesandprocess,coachedProductManagers
and Scrum Masters.
 Coachedteamson Agile, Six Sigma, Lean, Kanban,Scrum, andJiraat a Fortune 100 global organizationduringa
Waterfall toAgile transition.
 CreatedandconfiguredJiratobuilda corporate standardfor managingAgile projects.
 Actedas a mentorto several ProductManagers AandScrum Masters transitioningtoAgile productdevelopment
methodology.
 LedOnline andMobile applicationrebrandingactivitiesforthe new companyacquisitionsinUS,Mexicoand
Brazil
 Provideddailycommunications,scrumnotes,sprintreviewsreports,projectretrospectives,andregular
snapshotsof projectvelocityandbudgetburnrate.
Geezeo Financial Services Software Birmingham, AL 6/2015 – 3/2016
Senior Program Manager/Account Manager
 Responsible formanagingall of Geezeo’s engagementswithlarge BanksandFinancial Institutions.
 Createdinitial Functional &Technical Requirementsdocumentation.
 Manage clientexpectationsincludingfunctionality,scheduleandbudget.
 AssistedincommunicationswithclientsinregardstoIssue escalation&resolution.
 Single pointif contactforall issuedrelatedtoourPersonal Finance Management(PFM) andBusinessFinance
Management(BFM) applications.
 TranslatedFunctional &Technical requirements& createdSOW’sfor submissionforapproval &funding.
Cahaba GBA (Blue Cross Blue Shield) Birmingham, AL 1/2015 – 6/2015
Senior Program/Project Manager (Contract)
 Managed large,corporate wide infrastructureupgrade.
 Managed the transitionof CMS JurisdictionJ10toJurisdictionJJfor administrationof PartA and PartB Fee-for-
Service claimsinAlabama,GeorgiaandTennessee.
BBVA Compass Bank Birmingham, AL 8/2013 – 12/2014
Senior Program/Project Manager (Contract)
 Createda “HybridAgile Methodology”tobe usedglobally.
 Savedthe companyapproximately$1.2 millionbymigratingprojectstothe new Agile methodology.
 Managed the Digital Channels,Online BankingandMobile Applicationprogramfornew customerfacing
applications.
 Lead andparticipate inall phasesof the project life cycle
 Ensure that assignedteammembersreceive appropriate trainingrelativetoassignedprojects.
 Identifyandevaluatenewsystemsand/orapplicationsaswell asenhancementstoexistingsystems&
applications.
 Prepare anddeliverall projectrelatedupdatesandcommunicationacrossall levelsof the organizationfrom
technical teammemberstoexecutive boardmembers.
 Identifyandcollaborate withexecutive linesof businesstoidentifystakeholdersandsecure fundingforprojects
and initiatives.
 Ensure that projectteamsreceive adequatesupportfromglobal teamsfordeliveryand rolloutof newIT
initiatives.

3. Hewlett Packard Company Houston, TX 2/2013 – 7/2013
Senior Program/Project Manager (Contract)
 Program Managerfor Reporting& Analyticsprojecttotrackand identifythe rootcausesof customerreported
defectswithinHewlettPackard’sglobal lineof printers.
 Developedastatistical analysisandreportingmodel thatidentifiedover500 unique defecttrendsandledto
theirresolutionbyreportingresultsto seniormanagementresponsible forthe printermanufacturingprocess.
 Strategycreationforcontingencyplanningandriskmitigation.
 Responsible forplanningandschedulingprojectgoals,milestonesanddeliverables.
 Define requirementsandplan the projectlife cycle deployment.
 Define resourcesforprojectandprogramimplementation.
 Performteamassessmentsandevaluations.
 Reportthe progressas well asrisks,issuesanddependencies tomanagementstakeholders.
JSK Consulting Birmingham, AL 7/2012 – 2/2013
Principal Consultant
 Designedandimplementedbusinessnetworksforavarietyof mediumandsmall businessclients.
 Responsible forphysical installationandconnectivityof officenetworksandconnectivityof serversandPC’s.
 Successfullydirectall aspectsof operationsincludingP&L,HumanResources,andclientandvendorrelations;
additionallydrive all ITconsultingandsystemsintegration salesandbusinessdevelopmentefforts.
 Work closelywithclientstoanalyze businesssystems,develop businesscasesforchange management
initiatives,andnegotiate keycontracts;provide knowledgeable guidance regardingprofessional servicesand
end-to-endsolutions.
 Coordinate projectplanning,resourcing,staffing,supplyandsubcontract management,progressreporting.
BBVA Compass Bank Birmingham, AL 2/2011 – 7/2012
Senior Program/Project Manager (Contract)
 Managed missioncritical infrastructure upgrade of the banksDisasterRecoveryCenterinBoulder,COtomirror
the productiondatacenterin Birmingham, AL.
 Createdandmanagedcorporate wide programto upgrade the corporate telecommunicationsinfrastructure to
the most currentCiscosystem.
 Manage the day-to-dayoperational andtactical aspectof multiple or large scale projects.
 Monitorperformance andrecommendschedulechanges,costadjustmentsorresource additions.
 Solve technical andnon-technical problemsthroughoutthe life of the project,buttriestoresolve problems
duringthe designandplanningphaseswheneverpossible.
 Oversee andcoordinate workperformedbyoutside contractors.
 Responsible forfeasibilitystudiesandfieldtrialsmanagement.
 Issue stop-workorderwhenadverseriskisidentified.
 Followstandardmethodologies,policies,andprocessesestablishedthroughthe businesspartnerandproject
managementmethodology.
 Minimize high-level scope andriskacrossprojects.
Wells Fargo Bank Birmingham, AL 6/2010 – 2/2011
Mortgage Underwriter (Contract)
 Managed the bank’sriskand exposure asrelatedtoresidentialrefinance loans.
 Make recommendationsforacceptance ordenial of loanapplications.
 Responsible forreviewingandanalyzingall documentationforresidential refinanceloans.
 Determine the economichealthof applicantsandassociatedrisk.
 Verifyapplicant’sincome andemploymentdetailsandreviewingthe applicant'scredithistory score.
 Reviewall accountsandsourcesof income forthe applicant.
 Verification of the property appraisal to ensure that it has been valued correctly to warrant the loan
requested from the bank.

4. JSK Consulting Costa Rica, Central America 6/2002 - 6/2010
Construction Project Manager
 Ledcross-functional teamstocomplete timelyconstructionof variousbeachfrontprojectsvaluedfrom$770k -
$3.7M.
 Managed local municipal governmentpermitting&inspectionprocess.
 Workedcloselywithlocal subcontractors,financial stakeholders andendclientstoensure financial viabilityand
complete clientsatisfaction.
 Responsible forsecuringlocal andforeignfinancing.
 Manage overall projectbudgetandschedule.
 Identifiedandmanagedall local vendorsandprojectresources.
Nuance Communications Menlo Park, CA 1/2001 - 6/2002
Director of Systems Integration
 Builtandmanagedthe TelecommunicationsSystemsIntegrationPractice forapure technologycompanywith
the goal of recognizingadditional Professional ServicesRevenue.
 Recognizedapproximately$26millionof professional servicesrevenueduringthe firstyear.
 Createdblueprintforthe SIpractice,staffingandproductservice offerings.
 Activelycoordinatedwith the salesorganizationtomeetwithpotential clientstogenerate additional
professionalservicesrevenueinconjunctionwithproprietarySpeechAuthenticationandVoice Recognition
software products.
 Createdstaffingprofilesandhiredresourcestoensure appropriatestaffingskill setsandresource availabilityfor
projectdelivery.
Nortel Networks Birmingham, AL 12/1999 - 1/2001
Director of Global Market & Product Development
 Deliverednewproducts&servicesgloballywithanestimatedvalueof $1.3 billiondollarsoverthe first2 years
afterroll-out.
 Lednewservice development,marketassessment,businessunitstrategicinitiative developmentand
implementation,andprocessdesign/productmanagementformultiple lineswithinthe Global Professional
Servicesorganizationforthe Service ProviderandCarriermarket;managedglobal consolidationof operations.
 Conductedextensive researchtoidentify,evaluate,andrecommendpartnershipsandalliancestodeliverbestof
breedend-to-endmanaged service solutionstocustomers;managedmarketsurveysregardingcompetitive
products,positioning,prices,andstrategies.
 Selectedtoserve asa coach and mentorto ProductManagers,developednew businessopportunitieswith
existingandprospective clients,contributedtoR&Dresource managementandfundingdecisions,andmanaged
developmentof productpresentationsonassignedproductlinesandnew productconcepts.
Emerald Solutions Birmingham, AL 3/1998 - 12/1999
Senior Telecommunications Practice Director
 Establishedbusinessandmarketingstrategyforthe TelecommunicationsPractice forthe SouthCentral US
regionandexpandeddeliveryof B2Band e-Businesssolutionstohighlycompetitiveforeignmarkets.
 BuiltDeliveryTeam,createdproject managementstandardsandstandardoperatingprocedures,managedall
ProfessionalService activitiesandclientengagements,andachievedexceptionallevelsof customersatisfaction.
 Expertlymanagedfull responsibilityforP&Landbudgetmanagementforthe Regional Telecommunications
Practice.

5. Lockheed Martin Birmingham, AL 9/1997 - 3/1998
Senior Manager, PMO (Contract)
 EffectivelyimplementedPMObestpracticesandconfigurationmanagementactivities,andplayedanintegral
role infacilitating:
o Governance Board
o Change Control Board(CCB)
o Software Change Control Board(SCCB)
 Coordinatedthirdpartysoftware development,hardware configuration,andinfrastructure design.
 Managed UserAcceptance Testing(UAT) formultiple concurrentreleases.
 OversawHelpDeskoperationsincludingdatabase management,call volumeandstaffingprojections,tracking
tool assessment,andreportdevelopmentfunctions.
Computer Sciences Corporation Denver, CO / London, UK 1/1993 - 9/1997
Senior Operations Consultant
 In recognitionof outstandingperformance,steadilyprogressedwithincompanytoattainultimate position
entrustedwithdeliveringpresentationsonindustrydirectiontomajorEuropeanandUS telecommunications
companies.
 ServedasSubjectMatter Expertregardingworkforce management,customercare,andbillingsolutions;
coordinatedintroductiontonewmarketsinEurope,the Middle East,andAfrica.
 Assistedclientsindetermininghardware,software,andthirdpartyvendorrequirementsfornew installations;
developedbusinesscasesanddefinedprojectscopes.
Senior Project Manager
 Developed,adjusted,andmonitoredprojectplanningandexecution;maintainedresponsibilityforbudget
administrationthroughoutfulllifecycle andensuredprojectswere completedontime.
 Partneredwithclientsonnewrequirementsdefinition,contractandchange management,andriskassessment
and mitigation.
Consultant
 Directedthirdpartyvendorandclientrequirementsdefinition,multipleproductintegration,anddeliveryand
installationof workforce managementandbilling/customercare applications;providedclientupdatesand
supportduringinstallation,cut-over,andinitialimplementationof new applicationsandsoftware upgrades
 Assistedinwritingresponsesto RequestForProposals(RFPs)forinternational telecommunicationsservice
providers
Associate Consultant
 Trainedexternal clientsandinternal users;designed,developed,andinstalledtrainingdatabases.
 Providedexpertonline customersupportandissue resolutionfor16 remote clientlocations;additionally
managedsystem,software updates,andcode revisionstesting.
Education
Jacksonville State University
BS Business Administration & Environmental Psychology 1990