The document presents an organizational chart showing the process for escalating technical support tickets. It depicts the hierarchy from technician to shift-incharge to supervisor to manager. If a ticket cannot be resolved at one level, it is escalated to the next level for further handling.

1. Case Escalation
TECHNICIAN SHIFT-INCHARGE
SUPPORT
SUPERVISOR MANAGER
TICKET
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2. Case Escalation
TECHNICIAN SHIFT-INCHARGE
SUPPORT SUPERVISOR MANAGER
TICKET
Put Text Here Text Here Your Text Here Put Text Here Text Goes Here
• Your Text Goes here • Your Text Goes here • Your Text Goes here • Your Text Goes here • Your Text Goes here
• Download this • Download this • Download this • Download this • Download this
awesome diagram awesome diagram awesome diagram awesome diagram awesome diagram
• Bring your • Bring your • Bring your • Bring your • Bring your
presentation to life presentation to life presentation to life presentation to life presentation to life
www.slideteam.net Your Logo

3. Case Escalation
TECHNICIAN SHIFT-INCHARGE
SUPPORT SUPERVISOR MANAGER
TICKET
Put Text Here Text Here Your Text Here Put Text Here Text Goes Here
• Your Text Goes here • Your Text Goes here • Your Text Goes here • Your Text Goes here • Your Text Goes here
• Download this • Download this • Download this • Download this • Download this
awesome diagram awesome diagram awesome diagram awesome diagram awesome diagram
• Bring your • Bring your • Bring your • Bring your • Bring your
presentation to life presentation to life presentation to life presentation to life presentation to life
www.slideteam.net Your Logo

4. Case Escalation
TECHNICIAN SHIFT-INCHARGE
SUPPORT SUPERVISOR MANAGER
TICKET
Put Text Here Text Here Your Text Here Put Text Here Text Goes Here
• Your Text Goes here • Your Text Goes here • Your Text Goes here • Your Text Goes here • Your Text Goes here
• Download this • Download this • Download this • Download this • Download this
awesome diagram awesome diagram awesome diagram awesome diagram awesome diagram
• Bring your • Bring your • Bring your • Bring your • Bring your
presentation to life presentation to life presentation to life presentation to life presentation to life
www.slideteam.net Your Logo

5. Case Escalation
TECHNICIAN SHIFT-INCHARGE
SUPPORT SUPERVISOR MANAGER
TICKET
Put Text Here Text Here Your Text Here Put Text Here Text Goes Here
• Your Text Goes here • Your Text Goes here • Your Text Goes here • Your Text Goes here • Your Text Goes here
• Download this • Download this • Download this • Download this • Download this
awesome diagram awesome diagram awesome diagram awesome diagram awesome diagram
• Bring your • Bring your • Bring your • Bring your • Bring your
presentation to life presentation to life presentation to life presentation to life presentation to life
www.slideteam.net Your Logo

6. Case Escalation
TECHNICIAN SHIFT-INCHARGE
SUPPORT SUPERVISOR MANAGER
TICKET
Put Text Here Text Here Your Text Here Put Text Here Text Goes Here
• Your Text Goes here • Your Text Goes here • Your Text Goes here • Your Text Goes here • Your Text Goes here
• Download this • Download this • Download this • Download this • Download this
awesome diagram awesome diagram awesome diagram awesome diagram awesome diagram
• Bring your • Bring your • Bring your • Bring your • Bring your
presentation to life presentation to life presentation to life presentation to life presentation to life
www.slideteam.net Your Logo

7. Case Escalation
TECHNICIAN SHIFT-INCHARGE
SUPPORT SUPERVISOR MANAGER
TICKET
Put Text Here Text Here Your Text Here Put Text Here Text Goes Here
• Your Text Goes here • Your Text Goes here • Your Text Goes here • Your Text Goes here • Your Text Goes here
• Download this • Download this • Download this • Download this • Download this
awesome diagram awesome diagram awesome diagram awesome diagram awesome diagram
• Bring your • Bring your • Bring your • Bring your • Bring your
presentation to life presentation to life presentation to life presentation to life presentation to life
www.slideteam.net Your Logo

8. All images are 100% editable in Powerpoint
“Change color, size and orientation of any icon to your liking”
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9. Ungrouping the object
2
1
3
1. Right click the object.
2. Choose Group and then Ungroup.
3. Click beside the object and drag the arrow over it.
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10. Edit Color
2 3
1
1. Right click the object
2. Choose Format Shape in the dialog box
3. Choose “Fill” in the Format Shape box then “Solid” or “Gradient”
depending on the appearance of the object. Change colour as
shown in the picture.
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