1. 1. All of the following are features of a behaviorally anchored rating scale except:
Six to ten performance dimensions are identified and defined by raters and ratees.
The dimensions are anchored with positive and negative critical incidents.
The wording on the form contains jargon commonly used by the ratee.
Ratings are fed back using the terms displayed on the form.
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2. The behavioral observation scale developed by Latham uses the ___________ technique to identify a
series of behaviors covering the domain of the job.
critical incident
self-evaluation
field review
peer review
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3. Which of the following is not one of the reasons that many merit pay systems fail to increase
performance?
Employees fail to make the connection between pay and performance.
The secrecy of the reward is perceived by other employees as inequity.
The budget is too small to fund the merit awards.
The merit award is too small to impact performance.
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4. Winsharing awards are funded by work teams' contributions to ____________________.
job satisfaction
productivity
profitability
customer satisfaction
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5. ____________________ plans offer two distinct advantages: They do not require elaborate cost-accounting
systems to calculate awards, and they are easily implemented by companies of any size.
Gainsharing
Spot gainsharing
Profit-sharing
All of the above.
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6. The bureaucratic job-based approach used in determining pay will not be used to design pay systems
in the future. Instead, the new designs will be ____________________ based.
production
profit
people
customer
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7. Which of the following benefits is mandatory?
Compensation for time not worked
Insurance protection

2. Workers' compensation
Retirement plans
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8. Most elderly Americans believe that security in their later years rests on a three-legged stool
consisting of all of the following except:
Social Security
Part-time employment
Personal savings
Private pensions
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9. Before an organization can fill a job vacancy, it must find people who are not only qualified for the
position, but who also ______ the job.
need
have performed
want
both A and C
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10. Continuous overtime often results in ___________.
lower labor costs and higher productivity
lower labor costs and lower productivity
higher labor costs and lower productivity
higher labor costs and higher productivity
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