This document summarizes the transformation of an investment firm's global research library over a decade from a paper-based archive to a global leader through innovation and embracing new technologies. Key aspects included expanding from 4 librarians across 1 location to 17 librarians across 5 global locations, increasing the client base from 12 locations to over 40 locations, and developing new tools like online request forms, global news services, literature guides, and idea mapping to better serve clients anywhere in the world. Challenges along the way included managing a global team across cultures and locations, but a focus on talent development, continuous learning, and a collaborative mindset helped drive success.

1. Globalization: Opportunities for
Information Professionals
SLA Annual Conference
June 2009
Larisa Brigevich
Franklin Templeton Investments
lbrigevich@templeton.com

2. New Global Reality: Increased Mobility
“The cornerstone principle of the twenty-first-
century organization will be that the work, and
all of the tools needed to do the work, can be
moved to workers – wherever they are.”
Thomas Koulopoulos, “SmartSourcing”

3. Paradigm Shift We Can’t Afford to Ignore
Old Paradigm New Paradigm
CUT COST: CUT COST + INCREASE INNOVATION:
Focuses on cutting costs. Combines cost cutting with increased innovation.
STREAMLINE OPERATIONS: STREAMLINE THE VALUE CHAIN:
Focuses on operational areas. Considers the entire value chain.
COMMODITIZE: DIFFERENTIATE:
Creates homogeneous processes that lack differentiation. Innovates processes to increase differentiation.
TACTICAL IMPROVEMENTS: STRATEGIC EXCELLENCE:
Used when markets are predictable. Used to align with shifting markets.
DISCONTINUOUS: CONTINUOUS:
Changes in technologies and architecture are disruptive to the Thoughtful leadership combined with constant innovation buffer the
business process. business process from technology change.
ARM’S LENGTH PARTNERSHIP: TRUST-BASED PARTNERSHIP:
Creates yet another enterprise silo. Engenders trust and collaboration leading to greater value.

4. Beyond IT and Manufacturing
• Accounting Services •
a ls
Mortgage Services
• Banking •
si on
Television, Movie
• Financial Services •
fe s
Newspapers
• oMedicine
• Hedge Funds r
P• Pharmaceuticals
• Insurance
o n
• Legal Services ati • Airlines
Education rm HR
fo
• •
In

5. Global Research Library: Turning Challenges
into Opportunities
Request Growth
(% change vs 2004)
69698
6000% 80000
4943%
70000
Global service platform since
5000%
• 3599% 35 5
5%
60000
4000%
2005.
34849
50000
3000% 2361% 40000
• Expanded from 4 to 17 library 2000% 5 112 5 5 0 5 13
30000
team members (Ft. Lauderdale;
20000
541% 3 4 0 12 34849
1000%
10000
San Mateo; New York; Mumbai, 0%
13 8 2 8 8 54
0
India).
FY04 FY05 FY06 FY07 FY08 FY09
Tota Re sts
l que Fore st
ca %Changevs 2004
• Increased client base from 12 Global Library Usage
locations & 26 departments in 600
2004 to 44 locations & 127 550
493
541 527
departments today.
500
450 418
400
• Transformed the way 350
300 278
investment professionals access 250
and use information.
200
136 127
150 102
88 92
100 59
35 41 44
26 31
50 12 19
0
FY04 FY05 FY06 FY07 FY08 1H FY09
Locations De rtm nts
pa e Clients

6. Global Research Library: Contributing Globally
in Many Ways
• Increased research
productivity.
• New investment ideas.
• Saving time.
• Saving money.
By some estimates, librarians find information ten times faster than other
professionals. To translate time savings into dollar value, we multiply
saved hours by a conservative hourly compensation of $130.

7. What People Call Us
• Innovators.
• Avant-garde.
• Agents of change.
• Forward thinkers.
• Trail blazers.
• Entrepreneurs.
• State-of-the-Art. http://www.sla.org/pdfs/2008CP_Brigevich.pd
f

8. Innovation Mind Set
• Finding better ways to assist clients.
• Incremental improvements.
• Thinking inside and outside the box.
• Leveraging technology.
• Challenging conventional wisdom.
• Collaboration.
• “Can do” attitude.
• Culture of learning.

9. Decade of Innovation: From Paper-Based
Archive to Global Leader

10. India: How We Did It
• Company Global Sourcing Program.
• No ready-to-use blueprints.
• Uncertainty. More questions than answers.
• Learning by doing.
• Implementation:
• Pilot
• Building on success

11. India: Challenges
• Talent management:
• Recruitment
• Retention
• Cultural differences.
• Communication.
• Remote management.
IT’S WORTH IT!

12. Success Factors: Different Business Model
• Truly global team.
• Mumbai team is fully integrated:
• Direct contact with clients
• Direct contact with U.S. librarians
• Focus on developing talent:
• Mentor program
• Training
• Empowerment

13. 4 Years of Transformation: Online Request
Forms
Clients with no local access to librarians can
easily submit their requests online from
anywhere in the world.

14. 4 Years of Transformation: Weekly Global
News
• Convenient access to
key business pubs.
• Trend spotting.
• Up to 6,000 articles
requested per month.

15. 4 Years of Transformation: Interesting Finds
• Proactive approach.
• Industry expertise.
• From information
retrieval to information
consultation and
advice.

16. 4 Years of Transformation: Literature Guides
• Focus on emerging trends
and events:
• “Accounting Standards &
Change”
• “Derivatives”
• “Global Sectors Alerts:
Emerging Risks &
Opportunities”
• “Oilonomics”
• “Subprime Impact”
• “MENA Investing”
• and many more…

17. Four Years of Transformation: New Multi-Focus
Guides

18. New Tools: Idea Mapping
• A whole-brain visual
approach to learning
and thinking.
• Brainstorming / idea
generation.
• Communication.
• Team collaboration.
• Problem solving. Big picture. Relationships. Gap Analysis. Clarity.

19. THANK YOU!
Larisa Brigevich
Franklin Templeton Investments
lbrigevich@templeton.com