The document outlines a balanced management system roadmap to analyze processes, map systems and deploy initiatives like Lean Six Sigma projects and scorecards across functions like CRM, SRM and IT using frameworks like the Balanced Scorecard. The roadmap aims to have a major impact on customer, systems and processes, financial, and knowledge and growth perspectives through focused leadership and congruency across culture, strategies, operations, skills, infrastructure, systems, and metrics with two-way communication of vision, mission and principles.