This document provides a summary of a presentation on using Web 2.0 tools to improve library services. It lists 10 tips for using tools like blogs, wikis, Twitter, Google apps, and more to better connect with patrons, share information, and evaluate the impact of new technologies. These tips range from using free blog software for websites, listing events on multiple calendars, soliciting user feedback, and tracking analytics to measure progress.

1. Better Living Through Web 2.0 Sponsored by the Library Administration & Management Section of the New York Library Association Management

2. Listen to Chuck “ If you're not on this wave you will be crushed by it. ” Charles R. McClure , Francis Eppes Professor of Information Studies and Director of the Information Use Management and Policy Institute at the School of Information Studies, Florida State University

3. What is Web 2.0? Communicate Interact Share Create Publish

4. http://www.wordle.net/

5. This is what 2.0 means. Jessica Hagy Indexed www.thisisindexed.com August 14, 2008

7. Frank & Rebekkah ’ s Top Ten Tips & Tools for 2008

8. #1: Sustainability “ We talk a lot about the new and the beautiful. But answer me this: how many abandoned and dead library blogs are on the web? How many no-longer-updated library MySpace profiles are there?” - Sarah Houghton-Jan, June 29 th , 2008 http:// librarianinblack.typepad.com

11. #2: Make the Tool Work For You

12. "Our New Website is a Blog" Use blog software (free) for content management Can you use a word processing program? Yes? Then you can do this! Keep your site current and engaging Does not have to look like a “blog” From the article: “ Our New Website Is a Blog ,” by Meredith Farkas. American Libraries , October 2008

14. Local History Wiki

15. #3: Life Lived Through Google Gmail: web based email that RULES! iGoogle: Custom designed home page that can integrate your most used resources. Reader Calendar …

16. Google Calendar

17. Living Through Google continued … Google Docs [ http:// docs.google.com ] Word processor Spreadsheet Presentation Plenty of storage space upload from and save to your desktop Collaboration

18. #4: Widget, widget Build functionality into your existing web site using web tools:

20. Kinderhook Memorial Library

21. Directions to the Library

22. How to: http:// maps.google.com Type in your address Click on

23. #5: Web Awareness Beyond Your Own Web Site Community “ interlinks ” Municipality School district County Others? [blogs, social services, arts, fire company … .] Review sites Yelp Wikipedia

26. #6: Twitter Cleveland Public Library: http://twitter.com/Cleveland_PL Casa Grande Library System http://twitter.com/cglibrary Ada Community Library http:// twitter.com/adalib

27. Twittering Resources Twitter-Library Instruction Wiki Twitter For Librarians: The Ultimate Guide Links available at http://delicious.com/LAMS_NYLA

28. #7: OPACs* SOPAC LibraryThing for Libraries

29. TheSocialOPAC.net “ Social OPAC application suite--an open source social discovery platform for bibliographic data ” Faceted browsing 100% customizable interface (Drupal template system) Ability to remove search limiters Saved searches Renewals, holds placement, and fine payment Ability to customize the user experience via the administrative control panel TheSocialOPAC.net

31. Fish4Info.org Genesee Valley Board of Cooperative Educational Services

32. #8: PR 2.0 List your events in places other than your web site: Local newspaper ’ s web calendar BookSaleFinder.com LibraryThing Local Eventful.com Zvents.com Participate in community blogs; other nonprofits/agency ’ s online environments Post on your local newspapers ’ online comments area Facebook Events & Flyers Free WiFi Directories

34. Solicit Feedback

35. The “ Conversation Prism ” Created by Brian Solis

36. “ Book Barn Promo” http://marlborolibrary.org/wordpress/index.php?paged=3

37. Pulling It All Together

38. #9: Evaluation Track hits and uses Check comments Mine user behavior Engage staff and users by asking them for anecdotal evidence From: “ Measuring Progress , ” By Michael Casey & Michael Stephens, Library Journal , 4.15.08

39. [ http:// www.google.com /analytics/ ]

40. #10: Random Cool Stuff Doodle.com [ http:// www.doodle.com ] LibraryStuff: A Weblog by Steven M. Cohen [ http://www.librarystuff.net/130tools/ ] TwitPic [ http:// www.twitpic.com /] RSS Mix [ http:// www.rssmix.com / ] PrintWhatYouLike.com [ http:// www.printwhatyoulike.com /] Kwout [ http:// kwout.com / ] DarkCopy [ http:// darkcopy.com / ] FeedMyInbox [ http:// www.feedmyinbox.com / ]

41. Resource from Today’s Session: Coming in 2009: LAMSCOM http:// lamscom.wordpress.com / : http:// delicious.com /LAMS_NYLA http:// www.slideshare.net/freeskentlibrary