© GS1 Australia 2012
Australia
Becoming a networked
organisation
KM Singapore 2012
Nicky Hayward-Wright
© GS1 Australia 2012
Background
2
© GS1 Australia 2012
The approach
3
People Purpose Pathway Planning Persistence
© Change Management Toolkit 2011
© GS1 Australia 2012
Understand your people
Social communication
and collaboration tools
Knowledge base
© GS1 Australia 2012
Social
media
readiness
5
− Create
− Converse
− Critique
− Collect
− Join
− Spectate
− Inactive
© GS1 Australia 2012
Purpose
6
© GS1 Australia 2012
Pathway
Link with related strategies
7
Short, mid and long term goals
Governance
Roll out plan
Monitoring and adapting
© GS1 Australia 2012
Goals
8
© GS1 Australia 2012
Roles &
Responsibilities
9
© GS1 Australia 2012
Digital behaviour
10
© GS1 Australia 2012
Information governance
11
© GS1 Australia 2012
12
Group
Management
© GS1 Australia 2012
What – When – Where
13
Type Yammer
Yammer
group
Yammer
direct
mail
Intranet email AX
F-2-F
(Phone)
General update   
Suggestion   
Idea   
Problem to solve   
Request for help   
Group updates  
Project updates  
Formal
announcement
   
Formal document  
Confidential    
Specific action   
© GS1 Australia 2012
Planning
Management endorsement & engagement
Licencing
Governance
User engagement (existing and new)
External network pilot
Communication
Training
Monitoring & adapting
14
© GS1 Australia 2012
Persistence
15
© GS1 Australia 2012
16
Persistence
© GS1 Australia 2012
17
© GS1 Australia 2012
18
Credits
References
Sverdlov, G. (2012). Global social technographics update 2011: US and EU mature,
emerging markets show lots of activity [blog] 4 January 2012. Retrieved from:
http://blogs.forrester.com/gina_sverdlov/12-01-04-
global_social_technographics_update_2011_us_and_eu_mature_emerging_markets_show_lots
_of_activity
Williams, B. (2010). When will we work out loud? Soon! [blog] 29 November 2010.
Retreived from: http://thebryceswrite.wordpress.com/2010/11/29/when-will-we-work-out-loud-
soon/
Images
The following images have been used with permission:
• Content + Conversation, Susan Gautsch, Pepperdine University, Graziadio
School of Business and Management.
• How warmly are you engaged on Yammer , Susan Gautsch, Pepperdine
University, Graziadio School of Business and Management.
• P5 , Michelle Lambert, Change Management Toolbox.
• Uncertainty http://theobservereffect.wordpress.com/2011/03/09/the-need-for-
uncertainty/
• Other images via Microsoft Clip Art or author prepared.
© GS1 Australia 2012
Australia
Contact Details
Nicky Hayward-Wright
Senior Advisor, Knowledge Management
GS1 Australia
M: + 61 417 404 427
E: nicky.hayward-wright@gs1au.org
http://twitter.com/#!/nickyhw
http://storify.com/nickyhw
http://au.linkedin.com/in/nickyhaywardwright

Becoming a networked organisation (2012)

  • 1.
    © GS1 Australia2012 Australia Becoming a networked organisation KM Singapore 2012 Nicky Hayward-Wright
  • 2.
    © GS1 Australia2012 Background 2
  • 3.
    © GS1 Australia2012 The approach 3 People Purpose Pathway Planning Persistence © Change Management Toolkit 2011
  • 4.
    © GS1 Australia2012 Understand your people Social communication and collaboration tools Knowledge base
  • 5.
    © GS1 Australia2012 Social media readiness 5 − Create − Converse − Critique − Collect − Join − Spectate − Inactive
  • 6.
    © GS1 Australia2012 Purpose 6
  • 7.
    © GS1 Australia2012 Pathway Link with related strategies 7 Short, mid and long term goals Governance Roll out plan Monitoring and adapting
  • 8.
    © GS1 Australia2012 Goals 8
  • 9.
    © GS1 Australia2012 Roles & Responsibilities 9
  • 10.
    © GS1 Australia2012 Digital behaviour 10
  • 11.
    © GS1 Australia2012 Information governance 11
  • 12.
    © GS1 Australia2012 12 Group Management
  • 13.
    © GS1 Australia2012 What – When – Where 13 Type Yammer Yammer group Yammer direct mail Intranet email AX F-2-F (Phone) General update    Suggestion    Idea    Problem to solve    Request for help    Group updates   Project updates   Formal announcement     Formal document   Confidential     Specific action   
  • 14.
    © GS1 Australia2012 Planning Management endorsement & engagement Licencing Governance User engagement (existing and new) External network pilot Communication Training Monitoring & adapting 14
  • 15.
    © GS1 Australia2012 Persistence 15
  • 16.
    © GS1 Australia2012 16 Persistence
  • 17.
  • 18.
    © GS1 Australia2012 18 Credits References Sverdlov, G. (2012). Global social technographics update 2011: US and EU mature, emerging markets show lots of activity [blog] 4 January 2012. Retrieved from: http://blogs.forrester.com/gina_sverdlov/12-01-04- global_social_technographics_update_2011_us_and_eu_mature_emerging_markets_show_lots _of_activity Williams, B. (2010). When will we work out loud? Soon! [blog] 29 November 2010. Retreived from: http://thebryceswrite.wordpress.com/2010/11/29/when-will-we-work-out-loud- soon/ Images The following images have been used with permission: • Content + Conversation, Susan Gautsch, Pepperdine University, Graziadio School of Business and Management. • How warmly are you engaged on Yammer , Susan Gautsch, Pepperdine University, Graziadio School of Business and Management. • P5 , Michelle Lambert, Change Management Toolbox. • Uncertainty http://theobservereffect.wordpress.com/2011/03/09/the-need-for- uncertainty/ • Other images via Microsoft Clip Art or author prepared.
  • 19.
    © GS1 Australia2012 Australia Contact Details Nicky Hayward-Wright Senior Advisor, Knowledge Management GS1 Australia M: + 61 417 404 427 E: nicky.hayward-wright@gs1au.org http://twitter.com/#!/nickyhw http://storify.com/nickyhw http://au.linkedin.com/in/nickyhaywardwright