This document provides information about an upcoming conference on project and process improvement for healthcare to be held on December 1-4, 2009 in Arlington, VA. The conference will provide training to obtain Lean Six Sigma Yellow Belt certification and teach attendees how to utilize Six Sigma and lean tools to reduce healthcare costs, improve processes, enhance quality of service, and improve patient care. The agenda outlines keynote speeches and workshops that will cover topics such engaging physicians, transforming healthcare delivery, improving performance through project management, creating a culture of service excellence, and using data to enhance quality.

1. December 3–4, 2009 | Arlington, VA
Pre-Conference Workshop: Yellow Belt Certification December 1–2, 2009
Project and Process Improvement for Healthcare
Learn How to Streamline Process and Improve Performance
Become You Will Learn To:
a Certified • Utilize Six Sigma to Reduce Healthcare Costs
Identify lean tools that will improve organizational processes
Lean Six
Sigma • Improve Healthcare Performance with Effective Project Management
Utilize the skills of your project management team to identify and execute
Yellow Belt projects aligned with the health system’s mission, vision and goals
• Improve Quality of Service in Healthcare through Process Improvement
Learn how real-time data can be used to identify and remedy problems
quickly to ensure better quality in day to day hospital functions
• Improve Patient Care
Discover new delivery methods that improve costs and offer easier access to
information for a more patient-centered health care system
www.AHCMedia.com/ProcessImprovement
www.AHCMedia.com/ProcessImprovement 1

2. lean six sigma yellow belt certification
Project and Process Improvement for Healthcare
December 1, 2009
8:00 12:00
Workshop Registration and Lunch Break
Continental Breakfast
1:00
9:00 Manage the Lean Six Sigma Project
Welcome Remarks and Introductions
Streamline Lean Six Sigma and project
Introduction to Lean Six Sigma management strategies
History and background of Lean Six Apply measurement tools to evaluate
Sigma (LSS) projects and objectives
Outcomes of LSS
LSS infrastructure 2:30
Break & Refreshments
The DMAIC methodology
10:30 2:45
Break & Refreshments Define
10:45 Define Problem
DMAIC-Pizza Service Simulation Define improvement goal
Prioritizes improvement opportunities Initiation of process mapping process (SIPOC)
and countermeasures Select team
Provides for a thorough analysis of Create project plan
the opportunity Draft project charter
Establishes a consistent approach
Enhances employee development 3:30
and motivation Summary and Daily Wrap Up
Implementation and 4:00
Development Strategy Day Adjourns
Develop strategies and objectives for
deployment
Incorporate Six Sigma into organizational
business strategy
Identify key focus areas and change
management processes
who should attend:
C-Suite Executives
Directors and Managers of:
Patient Safety Operations
Process and Performance Improvement Organizational Development
Case Management Community Health Centers
Six Sigma
2 www.AHCMedia.com/ProcessImprovement

3. lean six sigma yellow belt certification
Project and Process Improvement for Healthcare
December 2, 2009
8:30 12:00
Continental Breakfast Lunch
9:00
Measure 1:00
Baseline the current process
Focus on Projects
Address “low-hanging fruit” Charter
Confirm customer CTQs Stakeholder analysis
Determine current performance baseline Communication plan
Stratify data Process map
Analyze Cause and effect
Gather causal data FMEA
Determine & validate root causes Solutions matrix
Identify a solution to combat root causes WBS/schedule
Control plan
10:30
Break 2:30
Break
10:45
Improve 2:45
Identify countermeasures
Review/Questions
Perform cost/benefit analysis
3:15
Design improved process
Exam
Develop scorecards
4:00
Pizza Service Simulation Two & Control Workshop Adjourns
Report scoreboard data
Create process control plan “Health care could, indeed, perform a
Identify replication opportunities great deal better than it does today
Develop future plans when a shared aim of improving health
outcomes for patients is sensible and
within reach”
- Donald M. Berwick, MD, MPP,
and Thomas W. Nolan, PhD
top five reasons to attend:
Engage Create Integrate Drive Implement
physicians in the a measurement a process innovation and change with
transformation of system that improvement performance Lean Six Sigma
patient care improves culture into your excellence to methodologies
decision-making healthcare facility improve quality
capabilities of care
www.AHCMedia.com/ProcessImprovement 3

4. day one
Project and Process Improvement for Healthcare
December 3, 2009
8:30
Continental Breakfast
9:00
keynote address
Engage Physicians in Transforming Patient Care
The evolution of improvement from projects to a way of life requires the active engagement of physicians.
To ensure a smooth implementation process, and continue providing excellent patient care, physicians must
be on board with improvement initiatives. During this Keynote Address, you will learn to:
Describe how urgency, shared vision, change sponsorship, and aligned expectations
facilitate physician engagement in improvement
Articulate how to address the challenge to professional identity that tends to block physician engagement
Understand how the success of projects will require continuos commitment of physicians
10:00 1:15
Break and Refreshments Transform your Organization Using
Project Management Methodologies
10:15
Eliminate common mistakes that lead to
Learn How to Transform Healthcare
to schedule delays and cost overruns
Delivery with Patient Centered Innovation
Ensure that end results meet defined
Understand innovation as it applies
healthcare project requirements
to patient care
Distinguish the roles ot each team member
Identify emerging businesss models that
and their involvement in the project
make products and services in healthcare
more affordable
2:15
Discover new healthcare delivery systems Break and Refreshments
that improve ease-of-access to patient services
and information 2:30
Develop your Project Management
11:15 Toolkit for Healthcare
Improve Healthcare Performance with Hospitals around the country are being
Project Management challenged to “do more with less” in
Assess current practices in hospital functions an environment that demands effective
to identify new project and process performance and innovation. Discover how to
articulate the key project management concepts,
Establish strategies that identify and utilize
methodologies and tools that are applicable to
new resources to improve system processes each stage in the lifecycle of a healthcare project
Gain buy-in from key decision makers to all while reducing costs.
encourage dedication in change initiatives Develop project management tools and
applications unique to healthcare
Define the detailed project management
12:15
plan using a Work Break Down Structure
Lunch Break
Apply risk management to planning and
manageing resources
4:00
Day One Adjourns
4 www.AHCMedia.com/ProcessImprovement

5. day two
Project and Process Improvement for Healthcare
December 4, 2009
8:30
Conference Registration and Continental Breakfast
9:00
keynote address
Create a Culture of Service Excellence in HealthCare through Continuous Process and
Quality Improvements
Service excellence is something all healthcare organizations aim for. With the current economic
conditions, healthcare organizations are under high internal and external pressures to streamline
processes, eliminate waste and increase performance. During this Keynote Address
you will learn to:
Learn from a Malcolm Baldrige Award winning hospital and the “Five Key Principles of Corporate
Performance Management
Better understand the impact of process improvement initiatives on functions within the health system
Successfully develop process and quality improvement programs to improve patient safety and
quality of care
Incorporate a sustainability approach to performance improvement in medical care
Bob Paladino
ASMI Senior Fellow
10:00 11:15
Break and Refreshments Build a Healthcare Measurement System
that Works
10:15 Implement a Balanced Scorecard with tools
Improve Healthcare Efficiency through and simulation methods to improve processes
in your health care system
Strategic Planning and Continuous
Process and Quality Improvements Implement a DFSS framework with tools and
and simulation methods to your health care
Discover strategies for comprehensively system
redesigning and transforming processes of
Overcome barriers to implementation by
care in a hospital
doctors, nurses, and other medical staff
Discuss the forces that compel health care
systems to embark on redesign or system Bob Paladino
transformation ASMI Senior Fellow
Learn tactics for translating information
12:15
gathered into proposed projects for
Lunch Break
implementation
Bob Paladino
ASMI Senior Fellow
“Healthcare, as with any other service operation, requires
systematic innovation efforts to remain competitive, cost
efficient, and up-to-date.”
– NAHQ Journal, JHQ 174
www.AHCMedia.com/ ProcessImprovement 5

6. day two
Project and Process Improvement for Healthcare
December 4, 2009
1:15 2:30
Utilize Process Improvement Methodology Develop Six Sigma Tools and Applications
to Enhance the Quality of Your Services Unique to Healthcare
and Reduce Costs Six Sigma applications in healthcare require an
Describe the need for real-time analysis and understanding of how tools and methodologies
how it can be used to improve the quality translate to the people-intensive processes of
of healthcare patient care. Recognizing the uniqueness of the
healthcare delivery system allows an organization
Detect problems quickly and use better
to identify the correct tools and applications
real-time data to monitor improvement
needed to achieve improvement goals.
Identify common hospital statistics used
to generate data for decision making Acquire information that addresses the
complexities challenging health care
Wendy Novicoff managers
Director to Assistant Professor, Department of
Public Health Sciences and Orthopedic Surgery, Incorporate Six Sigma methodologies
University of Virginia to gain rapid and measurable organizational
improvement
2:15 Understand how Six Sigma tools and
Break and Refreshments applications relate to research, innovation,
and quality practices in healthcare
Wendy Novicoff
“Quality and safety occupy a Assistant Professor, Department of Public Health
Sciences and Orthopedic Surgery,
prominent place in the strategic University of Virginia
plans of many health care
organizations.” 4:00
Day One Adjourns
- Nolan TW. Execution of Strategic Improvement
Initiatives to Produce System-Level Results.
6 www.AHCMedia.com/ProcessImprovement

7. Project and Process Improvement for Healthcare
Logistics & Registration
Project and Process Improvement for Healthcare is brought to you by BioWorld
Venue and Hotel: and ASMI, a leading training company in project management.
Project and Process Improvement for Healthcare
Cancellation Policy
will be held at The Performance Institute Training For live events: ASMI will provide a full refund less $399 administration fee for
Center in Arlington, VA, just one block east of the cancellations four weeks before the event. If cancellation occurs within two
weeks prior to conference start date, no refund will be issued. Registrants who
Courthouse Metro stop on the Orange Line. A public fail to attend and do not cancel prior to the event will be charged the entire
parking garage is located just inside of the building registration fee.
for $10/day.
For webinars: ASMI will provide a full refund less $50 administrative fee for
cancellations four weeks before the event. If cancellation occurs within two
The Performance Institute Training Center weeks prior to conference start date, no refund will be issued. Registrants who
fail to attend and do not cancel prior to the meeting will be charged the entire
1515 N. Courthouse Rd., Suite 600 registration fee.
Arlington, VA 22201
All the cancellation requests need to be made online. Your confirmation
877-992-9521 email contains links to modify or cancel registrations. Please note that the
cancellation is not final until you receive a written confirmation.
A limited number of rooms have been reserved at
Payment must be secured prior to the conference. If payment is not received by
the Arlington Rosslyn Courtyard by Marriott at the the conference start date, a method of payment must be presented at the time
prevailing rate of $209.00 until November 3, 2009. of registration in order to guarantee your participation at the event.
Please call the hotel directly and reference code
“Healthcare” when making reservations to get the Quality Assurance
ASMI strives to provide you with the most productive and effective educational
discounted rate. The hotel is conveniently located experience possible. If after completing the course you feel there is some way
three blocks from the Rosslyn Metro station. Please we can improve, please write your comments on the evaluation form provided
ask the hotel about a complimentary shuttle that is upon your arrival. Should you feel dissatisfied with your learning experience and
wish to request a credit or refund, please submit it in writing no later than 10
also available for your convenience. business days after the end of the training to:
Arlington Rosslyn Courtyard by Marriott ASMI Corporate Headquarters: Quality Assurance
805 15th Street NW, 3rd Floor
1533 Clarendon Blvd. Washington, DC 20005
Arlington, VA 22209
Note: As speakers are confirmed six months before the event, some speaker
Phone: 703-528-2222 / 1-800-321-2211 changes or topic changes may occur in the program. ASMI is not responsible
www.courtyardarlingtonrosslyn.com for speaker changes, but will work to ensure a comparable speaker is located to
participate in the program.
If for any reason ASMI decides to cancel this conference, ASMI accepts no
Tuition: responsibility for covering airfare, hotel or other costs incurred by registrants,
including delegates, sponsors and guests.
The tuition rate for attending the Project and Process
Improvement for Healthcare is as follows: Discounts
All ‘Early Bird’ Discounts must require payment at time of registration and
before the cut-off date in order to receive any discount.
Conference $1299
Any discounts offered whether by ASMI (including team discounts) must also
Yellow Belt Certification Included $1899 require payment at the time of registration.
All discount offers cannot be combined with any other offer.
Discounts cannot be applied retroactively
*For the Early Bird Rate, please contact Dave Yerks
at 858-866-9381 or email him at
David.Yerks@AHCMedia.com.
exhibiting & sponsorship:
Group Discounts:
For more information on group discounts for Project
To learn more about exhibiting and sponsorships at
and Process Improvement for Healthcare please Project and Process Improvement for Healthcare please
contact Dave Yerks at 858-866-9381 or email him at contact Blake Humble at 858-855-9352 or
David.Yerks@AHCMedia.com. Blake.Humble@ASMIweb.com
www.AHCMedia.com/ProcessImprovement 7

8. Project and Process Improvement for Healthcare
Logistics & Registration
to register
Call Fax this Form to Visit
877-992-9522 866-234-0680 AHCMedia.com/ProcessImprovement
Registration Form
Yes! Register me for Project and Process Improvement for Healthcare
Yes! Register me the Yellow Belt Certification
Please call me. I am interested in a special Group Discount for my team
Delegate Information
Name Title
Organization Dept.
Address
City State Zip
Telephone Fax
Email
Payment Information
Check Purchase Order / Training Form Credit Card
Credit Card Number Expiration Date Verification no.
Name on Card Billing Zip
Please make checks payable to: The Performance Institute
Priority Code: B301-WEB
8 www.AHCMedia.com/ProcessImprovement