This presentation provides an overview of Atento S.A., a leading provider of customer relationship management and business process outsourcing services in Latin America. Some key points:
- Atento is the #1 CRM BPO provider in Latin America and has the largest operational footprint across the region with over 99 contact centers in 13 countries.
- The company has a long-standing client base of blue-chip companies across various industries and regions, with industry-leading client retention rates of over 98%.
- Atento has evolved from a single country call center provider to a diversified solutions provider with a full suite of CRM services. It aims to further expand into higher value digital and customized solutions.
This presentation provides an overview of Atento S.A. for potential investors. It discusses Atento's position as the largest CRM BPO provider in Latin America and fourth largest globally. The presentation highlights Atento's long-standing relationships with blue-chip clients, superior pan-Latin American operational platform, and focus on delivering end-to-end customized solutions. Additionally, it summarizes Atento's investment thesis, which is built on its leadership in the attractive and growing Latin American CRM BPO market, world-class operating model, and strategic initiatives to drive above-market growth and margin expansion.
- Atento reported its third quarter 2017 results, with consolidated revenues up 9.0% year-over-year to $501.3 million driven by strong growth in multisector clients.
- Adjusted EBITDA margins of 11.9% were in line with full-year guidance, though impacted by ramp up costs of new clients.
- Recurring earnings per share grew 20% year-over-year, demonstrating solid top and bottom line growth.
This 3 sentence summary provides an overview of Atento's digital presentation:
Atento provides digital customer experience solutions including omnichannel platforms, chatbots, social media management, and back office automation to help clients improve efficiency and customer experience. The presentation notes that digital interactions now account for 30% of Atento's business and are projected to reach 50% by 2020 as customers increasingly demand digital transformation. Atento leverages its global operations, innovation focus, and local talent in Brazil to deliver a consolidated portfolio of digital solutions tailored for the Brazilian market.
Atento reported its second quarter 2017 results on August 15, 2017. Revenues increased 2.4% to $473.7 million driven by strong 8.5% growth in multisector revenues. Adjusted EBITDA was $52.5 million with an 11.1% margin. Adjusted earnings per share were flat at $0.13. Brazil revenues grew 5.8% and the Americas saw stable revenues while improving its revenue mix. Atento revised its full-year 2017 guidance to reflect improved revenue growth outlook of 5-8%.
This document provides contact information for Devon Energy's investor relations team. It also includes standard legal disclosures about forward-looking statements, use of non-GAAP measures, and SEC resource definitions. The rest of the document discusses Devon's asset portfolio and operational strategy, highlighting its leading position in top U.S. resource plays like the STACK and Delaware Basin and plans to increase productivity while lowering costs.
This document discusses forward-looking statements made by the company regarding future financial performance and factors that could cause actual results to differ. It notes that estimates for fiscal year 2015 are based on prior management guidance and are not an update. The document also provides historical revenue and adjusted EBITDA figures for 2012-2014 and estimated 2015 revenue.
Aimia's Q2 2015 highlights document includes forward-looking statements about financial metrics for 2015 that are based on assumptions and subject to various risks and uncertainties. It also contains non-GAAP financial measures to provide additional metrics to evaluate performance. The document provides definitions and reconciliations for adjusted EBITDA, adjusted net earnings, adjusted net earnings per share, free cash flow, and other non-GAAP measures.
AGS provides gaming products including EGMs, table games, and interactive social casino games. In 2017, AGS saw significant growth with EGM revenue up 28% and total revenue up 27%. Adjusted EBITDA margins remained strong at 50% of revenue. AGS has an expanding installed base of EGMs and table games that generate recurring revenue. The company completed an IPO in early 2018 and repriced its debt to reduce interest costs as it continues its growth.
This presentation provides an overview of Atento S.A. for potential investors. It discusses Atento's position as the largest CRM BPO provider in Latin America and fourth largest globally. The presentation highlights Atento's long-standing relationships with blue-chip clients, superior pan-Latin American operational platform, and focus on delivering end-to-end customized solutions. Additionally, it summarizes Atento's investment thesis, which is built on its leadership in the attractive and growing Latin American CRM BPO market, world-class operating model, and strategic initiatives to drive above-market growth and margin expansion.
- Atento reported its third quarter 2017 results, with consolidated revenues up 9.0% year-over-year to $501.3 million driven by strong growth in multisector clients.
- Adjusted EBITDA margins of 11.9% were in line with full-year guidance, though impacted by ramp up costs of new clients.
- Recurring earnings per share grew 20% year-over-year, demonstrating solid top and bottom line growth.
This 3 sentence summary provides an overview of Atento's digital presentation:
Atento provides digital customer experience solutions including omnichannel platforms, chatbots, social media management, and back office automation to help clients improve efficiency and customer experience. The presentation notes that digital interactions now account for 30% of Atento's business and are projected to reach 50% by 2020 as customers increasingly demand digital transformation. Atento leverages its global operations, innovation focus, and local talent in Brazil to deliver a consolidated portfolio of digital solutions tailored for the Brazilian market.
Atento reported its second quarter 2017 results on August 15, 2017. Revenues increased 2.4% to $473.7 million driven by strong 8.5% growth in multisector revenues. Adjusted EBITDA was $52.5 million with an 11.1% margin. Adjusted earnings per share were flat at $0.13. Brazil revenues grew 5.8% and the Americas saw stable revenues while improving its revenue mix. Atento revised its full-year 2017 guidance to reflect improved revenue growth outlook of 5-8%.
This document provides contact information for Devon Energy's investor relations team. It also includes standard legal disclosures about forward-looking statements, use of non-GAAP measures, and SEC resource definitions. The rest of the document discusses Devon's asset portfolio and operational strategy, highlighting its leading position in top U.S. resource plays like the STACK and Delaware Basin and plans to increase productivity while lowering costs.
This document discusses forward-looking statements made by the company regarding future financial performance and factors that could cause actual results to differ. It notes that estimates for fiscal year 2015 are based on prior management guidance and are not an update. The document also provides historical revenue and adjusted EBITDA figures for 2012-2014 and estimated 2015 revenue.
Aimia's Q2 2015 highlights document includes forward-looking statements about financial metrics for 2015 that are based on assumptions and subject to various risks and uncertainties. It also contains non-GAAP financial measures to provide additional metrics to evaluate performance. The document provides definitions and reconciliations for adjusted EBITDA, adjusted net earnings, adjusted net earnings per share, free cash flow, and other non-GAAP measures.
AGS provides gaming products including EGMs, table games, and interactive social casino games. In 2017, AGS saw significant growth with EGM revenue up 28% and total revenue up 27%. Adjusted EBITDA margins remained strong at 50% of revenue. AGS has an expanding installed base of EGMs and table games that generate recurring revenue. The company completed an IPO in early 2018 and repriced its debt to reduce interest costs as it continues its growth.
Sprint reported its financial results for the fourth quarter of fiscal year 2014. Net loss per share was $0.06, compared to a net loss of $0.04 in the fourth quarter of the previous fiscal year. Sprint outlined its three phase transformation strategy to first stop the decline in the business, then improve operational effectiveness, and finally achieve profitable growth. Key metrics included growing postpaid phone additions while reducing postpaid churn through network improvements.
Aveda Energy investor presentation June 2014AvedaEnergy
This corporate presentation provides an overview of Aveda Transportation and Energy Services Inc., a growing provider of specialized oilfield hauling and rentals in the US and Western Canada. It discusses Aveda's business segments in oilfield hauling and rentals, including services like rig moving, heavy hauling, and equipment rentals. The presentation notes that Aveda was founded in 1994 and went public in 2006, and is now well-positioned to pursue organic and acquisition growth opportunities across North America through its hauling and rentals businesses. It also lists some of Aveda's management team and provides a basic company overview.
- The company reported Q3 FY2017 revenue of $191.8 million, up 67% year-over-year, with billings of $234.1 million, up 47% year-over-year.
- As of Q3 FY2017, the company had 6,172 total customers, up 98% year-over-year, including 521 Global 2000 customers.
- The company's cash and short-term investments totaled $350 million as of Q3 FY2017, with cash flow from operations of $7.9 million for the fiscal year-to-date and free cash flow of -$30 million for the same period.
20150215 broadspectrum investor presentationT Bone
Broadspectrum reported strong results for the first half of FY2016, with underlying EBITDA of $125 million and underlying NPAT of $28 million. The company has continued to strengthen its balance sheet, reducing net debt to $460 million and improving its leverage ratio to 1.7x. Recent contract wins post half-year, including an extension with the Department of Immigration and Border Protection, are expected to further improve Broadspectrum's financial position in FY2016 and beyond.
March 2017 general investor presentation v finalirbgcpartners
BGC Financial Services reported strong results for 4Q 2016. Pre-tax distributable earnings were up over 25% and the pre-tax distributable earnings margin expanded by around 600 basis points. Rates revenues increased over 7% and fully electronic credit revenues grew 13%. The integration of the GFI acquisition was completed successfully, achieving annualized synergies above $125 million. Distributable earnings and margins improved due to the GFI integration and reduced expenses. Trayport, which was sold in 4Q 2015, generated $15.8 million in revenues in 4Q 2015 compared to none in the current quarter. BGC has a track record of successful, accretive acquisitions in Financial Services.
The document is an investor presentation by SciQuest, a provider of spend management software. It summarizes SciQuest's business, financial highlights, and growth opportunities. SciQuest has a large addressable market that is growing and underpenetrated. It provides a cloud-based software suite that delivers proven ROI and customer satisfaction. SciQuest has over 500 customers, high recurring revenue from multi-year subscriptions, and strong cash flow conversion.
- Revenues for the third quarter of 2015 increased 15% year-over-year to $386.7 million, driven by acquisitions and organic growth of 2.5%.
- Adjusted OIBDA increased 8% to $113.9 million, despite margins decreasing due to higher lease and transit expenses.
- AFFO decreased 7% to $69.2 million due to higher interest expenses from debt and maintenance capital expenditures.
- The company declared a quarterly dividend of $0.34 per share and expects revenue growth in the fourth quarter of 2015.
Sysco is presenting at a consumer conference to discuss its strategic plan and financial objectives over the next three years. The plan focuses on growing gross profit through local case growth and margin improvement, reducing supply chain and administrative costs, and leveraging technology and people. Sysco has achieved $410 million in operating income improvements so far, is on track to meet EPS targets, and has a ROIC of 13.1%, demonstrating strong initial results toward its three-year goals.
The document provides an overview of OUTFRONT Media's second quarter 2015 financial results. Key highlights include top line growth driven by strong performance in transit advertising, an extension of the MTA subway contract, and deploying new digital technology. Adjusted OIBDA increased year-over-year due to revenue growth, though margins declined slightly due to business mix. Capital expenditures remained focused on growth initiatives including new digital billboards.
Mo e investor roadshow presentation final 032116InvestorMarkit
IHS and Markit, two global information providers, will merge to create a new combined company called IHS Markit. The all-stock deal values Markit at $6.25 billion and will make IHS Markit a leader in critical information, analytics, and solutions. Jerre Stead will be Chairman and CEO of the new company initially. The merger is expected to close in the second half of 2016 pending shareholder and regulatory approvals.
The document provides supplemental slides for an earnings call discussing tronc's digital strategy and financial results. Key points include:
- Digital subscribers and unique visitors continued to grow in Q1 2017. The strategy focuses on market to audience, leverage legacy distribution, and build content.
- Q1 2017 revenue declined 8.1% year-over-year but net loss improved 54% and adjusted EBITDA increased. The balance sheet was strengthened with increased cash.
- Full year 2017 guidance forecasts revenue between $1.54-1.56 billion and adjusted EBITDA between $187-195 million.
The document is an investor presentation for Canadian Tire Corporation that provides an overview of the company and its various business segments. It discusses the company's strengths, growth plans, and financial highlights for its retail banners (Canadian Tire, FGL Sports, and Mark's), CT REIT, and Canadian Tire Bank. The presentation outlines strategies to strengthen its core retail businesses, engage younger customers, expand digital capabilities, and pursue growth opportunities across its brands and real estate portfolio.
Amg investor presentation november 2014 finaljdiluzio
The document is an investor presentation for AMG Advanced Metallurgical Group N.V. It provides an overview of AMG, including its business segments of AMG Processing, AMG Mining, and AMG Engineering. Key financial highlights are presented, showing AMG's revenue, EBITDA, gross profit, and progress on reducing debt and improving cash flow. The presentation contains forward-looking statements and disclaimers around the information provided.
MyDeal Investor Presentation - 4th November 2020Paul Greenberg
MyDeal provided an investor presentation summarizing its Q1 FY21 trading update and introducing the company. Gross sales for Q1 FY21 were approximately $56.7 million, up 317% year-over-year, with record active customers of 669,897. Private label brands launched in June 2020 have generated over $1.6 million in gross sales. The presentation also provided an overview of MyDeal's marketplace business model and growth transforming from a daily deals site, noting the Australian online household goods market is expected to increase significantly in coming years.
Orion Portrait cabinet launched in Q1 2017 and ended the year with ~1,900 units installed. AGS achieved over 5% market share for EGM sales in the second half of 2017, selling 2,565 EGMs compared to 465 in 2016. Adjusted EBITDA increased 23% to $107.8 million in 2017 from $91.7 million in 2016 as revenue grew 23% to $199.9 million driven by strong growth in EGM sales and an increasing installed base which added over 2,900 recurring revenue units.
- InfraREIT reported strong 2015 full year results, with cash available for distribution growing 21% over 2014 and adjusted EBITDA growing 11%.
- Lease revenue increased 13% in both Q4 2015 and full year 2015, driving earnings growth.
- InfraREIT has $280.5 million in available liquidity through revolving credit facilities and cash on hand to fund future growth opportunities.
- The company's financing strategy focuses on acquiring regulated transmission and distribution opportunities within its existing footprint to maintain a strong financial profile and grow dividends over the long term.
- Discover Financial reported first quarter 2017 financial results, with diluted EPS of $1.43, up 6% year-over-year. Revenue grew 5% to $2.3 billion due to an 8% increase in net interest income, partially offset by higher rewards expense. Credit performance remained stable compared to historical levels.
This document contains forward-looking statements about the company's financial performance and discusses associated risks and uncertainties. It also notes that non-GAAP financial measures are used in addition to GAAP measures and discusses limitations of using non-GAAP measures. Forward-looking statements represent management's beliefs as of the date of the presentation only and may not reflect future actual results due to risks and uncertainties inherent in forward-looking statements.
2017 First Quarter Earnings Presentationsanmina2017ir
- The company reported revenue of $1.72B for the first quarter of fiscal 2017, which was in line with guidance of $1.675-1.725B. Non-GAAP diluted EPS was $0.75, above guidance of $0.65-0.70.
- For the second quarter of fiscal 2017, the company expects revenue of $1.675-1.725B and non-GAAP EPS of $0.67-0.72.
- The CEO remarked that demand remains good and the company continues to generate cash, and expects a strong second half of fiscal 2017.
Q317 nielsen-earnings webcast-v3 10.24 post meeting (1)nielsen_holdings
Nielsen reported financial results for the third quarter of 2017. Total revenue increased 4.5% year-over-year to $1.641 billion. Net income grew 12.3% to $146 million. The Watch segment saw strong revenue growth of 9.7% driven by gains in audience measurement and marketing effectiveness. However, the Buy segment faced challenges with revenue declining 2.1% as growth in emerging markets was offset by weakness in developed markets like the US. Nielsen maintained its full-year 2017 guidance targets.
This document provides a summary of Atento's third quarter results for 2014. Key highlights include 5.9% constant currency revenue growth in Q3 and 8.4% growth over the first 9 months of the year. Adjusted EBITDA increased 10.1% in Q3 and 13.9% over the first 9 months. Margins expanded both year-over-year and quarter-over-quarter. Performance was strong in Brazil and Latin America overall. The results demonstrate the success of Atento's strategy across growth, operations and people.
HSBC is pursuing a strategy to return to profitable growth while maintaining its signature balance sheet strength. Key points of the strategy include accelerating growth in Asia, improving capital efficiency, completing the turnaround of its US business, simplifying operations, and investing in technology. HSBC aims to achieve a return on tangible equity above 11% by 2020 while delivering positive annual jaws and sustaining its dividend. This strategy will leverage HSBC's position as a leading international bank with access to high growth markets and a strong capital and liquidity position.
Sprint reported its financial results for the fourth quarter of fiscal year 2014. Net loss per share was $0.06, compared to a net loss of $0.04 in the fourth quarter of the previous fiscal year. Sprint outlined its three phase transformation strategy to first stop the decline in the business, then improve operational effectiveness, and finally achieve profitable growth. Key metrics included growing postpaid phone additions while reducing postpaid churn through network improvements.
Aveda Energy investor presentation June 2014AvedaEnergy
This corporate presentation provides an overview of Aveda Transportation and Energy Services Inc., a growing provider of specialized oilfield hauling and rentals in the US and Western Canada. It discusses Aveda's business segments in oilfield hauling and rentals, including services like rig moving, heavy hauling, and equipment rentals. The presentation notes that Aveda was founded in 1994 and went public in 2006, and is now well-positioned to pursue organic and acquisition growth opportunities across North America through its hauling and rentals businesses. It also lists some of Aveda's management team and provides a basic company overview.
- The company reported Q3 FY2017 revenue of $191.8 million, up 67% year-over-year, with billings of $234.1 million, up 47% year-over-year.
- As of Q3 FY2017, the company had 6,172 total customers, up 98% year-over-year, including 521 Global 2000 customers.
- The company's cash and short-term investments totaled $350 million as of Q3 FY2017, with cash flow from operations of $7.9 million for the fiscal year-to-date and free cash flow of -$30 million for the same period.
20150215 broadspectrum investor presentationT Bone
Broadspectrum reported strong results for the first half of FY2016, with underlying EBITDA of $125 million and underlying NPAT of $28 million. The company has continued to strengthen its balance sheet, reducing net debt to $460 million and improving its leverage ratio to 1.7x. Recent contract wins post half-year, including an extension with the Department of Immigration and Border Protection, are expected to further improve Broadspectrum's financial position in FY2016 and beyond.
March 2017 general investor presentation v finalirbgcpartners
BGC Financial Services reported strong results for 4Q 2016. Pre-tax distributable earnings were up over 25% and the pre-tax distributable earnings margin expanded by around 600 basis points. Rates revenues increased over 7% and fully electronic credit revenues grew 13%. The integration of the GFI acquisition was completed successfully, achieving annualized synergies above $125 million. Distributable earnings and margins improved due to the GFI integration and reduced expenses. Trayport, which was sold in 4Q 2015, generated $15.8 million in revenues in 4Q 2015 compared to none in the current quarter. BGC has a track record of successful, accretive acquisitions in Financial Services.
The document is an investor presentation by SciQuest, a provider of spend management software. It summarizes SciQuest's business, financial highlights, and growth opportunities. SciQuest has a large addressable market that is growing and underpenetrated. It provides a cloud-based software suite that delivers proven ROI and customer satisfaction. SciQuest has over 500 customers, high recurring revenue from multi-year subscriptions, and strong cash flow conversion.
- Revenues for the third quarter of 2015 increased 15% year-over-year to $386.7 million, driven by acquisitions and organic growth of 2.5%.
- Adjusted OIBDA increased 8% to $113.9 million, despite margins decreasing due to higher lease and transit expenses.
- AFFO decreased 7% to $69.2 million due to higher interest expenses from debt and maintenance capital expenditures.
- The company declared a quarterly dividend of $0.34 per share and expects revenue growth in the fourth quarter of 2015.
Sysco is presenting at a consumer conference to discuss its strategic plan and financial objectives over the next three years. The plan focuses on growing gross profit through local case growth and margin improvement, reducing supply chain and administrative costs, and leveraging technology and people. Sysco has achieved $410 million in operating income improvements so far, is on track to meet EPS targets, and has a ROIC of 13.1%, demonstrating strong initial results toward its three-year goals.
The document provides an overview of OUTFRONT Media's second quarter 2015 financial results. Key highlights include top line growth driven by strong performance in transit advertising, an extension of the MTA subway contract, and deploying new digital technology. Adjusted OIBDA increased year-over-year due to revenue growth, though margins declined slightly due to business mix. Capital expenditures remained focused on growth initiatives including new digital billboards.
Mo e investor roadshow presentation final 032116InvestorMarkit
IHS and Markit, two global information providers, will merge to create a new combined company called IHS Markit. The all-stock deal values Markit at $6.25 billion and will make IHS Markit a leader in critical information, analytics, and solutions. Jerre Stead will be Chairman and CEO of the new company initially. The merger is expected to close in the second half of 2016 pending shareholder and regulatory approvals.
The document provides supplemental slides for an earnings call discussing tronc's digital strategy and financial results. Key points include:
- Digital subscribers and unique visitors continued to grow in Q1 2017. The strategy focuses on market to audience, leverage legacy distribution, and build content.
- Q1 2017 revenue declined 8.1% year-over-year but net loss improved 54% and adjusted EBITDA increased. The balance sheet was strengthened with increased cash.
- Full year 2017 guidance forecasts revenue between $1.54-1.56 billion and adjusted EBITDA between $187-195 million.
The document is an investor presentation for Canadian Tire Corporation that provides an overview of the company and its various business segments. It discusses the company's strengths, growth plans, and financial highlights for its retail banners (Canadian Tire, FGL Sports, and Mark's), CT REIT, and Canadian Tire Bank. The presentation outlines strategies to strengthen its core retail businesses, engage younger customers, expand digital capabilities, and pursue growth opportunities across its brands and real estate portfolio.
Amg investor presentation november 2014 finaljdiluzio
The document is an investor presentation for AMG Advanced Metallurgical Group N.V. It provides an overview of AMG, including its business segments of AMG Processing, AMG Mining, and AMG Engineering. Key financial highlights are presented, showing AMG's revenue, EBITDA, gross profit, and progress on reducing debt and improving cash flow. The presentation contains forward-looking statements and disclaimers around the information provided.
MyDeal Investor Presentation - 4th November 2020Paul Greenberg
MyDeal provided an investor presentation summarizing its Q1 FY21 trading update and introducing the company. Gross sales for Q1 FY21 were approximately $56.7 million, up 317% year-over-year, with record active customers of 669,897. Private label brands launched in June 2020 have generated over $1.6 million in gross sales. The presentation also provided an overview of MyDeal's marketplace business model and growth transforming from a daily deals site, noting the Australian online household goods market is expected to increase significantly in coming years.
Orion Portrait cabinet launched in Q1 2017 and ended the year with ~1,900 units installed. AGS achieved over 5% market share for EGM sales in the second half of 2017, selling 2,565 EGMs compared to 465 in 2016. Adjusted EBITDA increased 23% to $107.8 million in 2017 from $91.7 million in 2016 as revenue grew 23% to $199.9 million driven by strong growth in EGM sales and an increasing installed base which added over 2,900 recurring revenue units.
- InfraREIT reported strong 2015 full year results, with cash available for distribution growing 21% over 2014 and adjusted EBITDA growing 11%.
- Lease revenue increased 13% in both Q4 2015 and full year 2015, driving earnings growth.
- InfraREIT has $280.5 million in available liquidity through revolving credit facilities and cash on hand to fund future growth opportunities.
- The company's financing strategy focuses on acquiring regulated transmission and distribution opportunities within its existing footprint to maintain a strong financial profile and grow dividends over the long term.
- Discover Financial reported first quarter 2017 financial results, with diluted EPS of $1.43, up 6% year-over-year. Revenue grew 5% to $2.3 billion due to an 8% increase in net interest income, partially offset by higher rewards expense. Credit performance remained stable compared to historical levels.
This document contains forward-looking statements about the company's financial performance and discusses associated risks and uncertainties. It also notes that non-GAAP financial measures are used in addition to GAAP measures and discusses limitations of using non-GAAP measures. Forward-looking statements represent management's beliefs as of the date of the presentation only and may not reflect future actual results due to risks and uncertainties inherent in forward-looking statements.
2017 First Quarter Earnings Presentationsanmina2017ir
- The company reported revenue of $1.72B for the first quarter of fiscal 2017, which was in line with guidance of $1.675-1.725B. Non-GAAP diluted EPS was $0.75, above guidance of $0.65-0.70.
- For the second quarter of fiscal 2017, the company expects revenue of $1.675-1.725B and non-GAAP EPS of $0.67-0.72.
- The CEO remarked that demand remains good and the company continues to generate cash, and expects a strong second half of fiscal 2017.
Q317 nielsen-earnings webcast-v3 10.24 post meeting (1)nielsen_holdings
Nielsen reported financial results for the third quarter of 2017. Total revenue increased 4.5% year-over-year to $1.641 billion. Net income grew 12.3% to $146 million. The Watch segment saw strong revenue growth of 9.7% driven by gains in audience measurement and marketing effectiveness. However, the Buy segment faced challenges with revenue declining 2.1% as growth in emerging markets was offset by weakness in developed markets like the US. Nielsen maintained its full-year 2017 guidance targets.
This document provides a summary of Atento's third quarter results for 2014. Key highlights include 5.9% constant currency revenue growth in Q3 and 8.4% growth over the first 9 months of the year. Adjusted EBITDA increased 10.1% in Q3 and 13.9% over the first 9 months. Margins expanded both year-over-year and quarter-over-quarter. Performance was strong in Brazil and Latin America overall. The results demonstrate the success of Atento's strategy across growth, operations and people.
HSBC is pursuing a strategy to return to profitable growth while maintaining its signature balance sheet strength. Key points of the strategy include accelerating growth in Asia, improving capital efficiency, completing the turnaround of its US business, simplifying operations, and investing in technology. HSBC aims to achieve a return on tangible equity above 11% by 2020 while delivering positive annual jaws and sustaining its dividend. This strategy will leverage HSBC's position as a leading international bank with access to high growth markets and a strong capital and liquidity position.
- Atento reported strong financial results for Q4 and full year 2014, with 7.7% constant currency revenue growth and adjusted EBITDA margin expansion of 70 basis points to 13.3%.
- Revenue growth was driven by a 10.5% increase in Latin America, with double digit growth in the Americas region. Adjusted EBITDA grew 13.7% in constant currency terms.
- The company achieved significant margin improvements in Brazil through operational efficiencies and commercial initiatives, expanding adjusted EBITDA margin by 110 basis points over 2013.
Atento reported its fourth quarter and full year 2014 results. The company delivered strong financial results in 2014 with 7.7% revenue growth in constant currency terms and an adjusted EBITDA margin of 13.3%. Atento achieved margin expansion through improved operations productivity and reduced staff turnover. It also strengthened its balance sheet through deleveraging. Atento is well positioned for continued growth and margin expansion in 2015 based on its existing client base, closed contracts in 2014, and initiatives to drive efficiency and revenue growth.
The document provides an investor presentation for Thoughtworks' Q1 2022 results. It includes forward-looking statements, non-GAAP financial measures, and industry and market data. Thoughtworks has over 11,000 employees globally, with revenues of $321 million in Q1 2022, up 35% year-over-year. Adjusted EBITDA was $73 million, with an adjusted EBITDA margin of 22.7%.
Atento reported its fiscal 2016 fourth quarter and full year results. Revenue declined 4.2% in Q4 but grew 2.4% from multisector clients. Adjusted EBITDA margin was maintained at 13.3% in Q4 through cost discipline. Strong free cash flow of $90 million was generated in Q4. For the full year, revenues declined 1.4% while adjusted EBITDA margins, free cash flow, and leverage met objectives. Management expects a return to revenue growth of 1-5% in fiscal 2017 through continued multisector expansion while maintaining margins and cash generation.
Atento reported its fiscal 2016 third quarter results. Revenue declined 3.3% year-over-year to $443.7 million due to macroeconomic challenges, though the decline is slowing. Adjusted EBITDA was $60.5 million with margins of 13.6%, up from the prior quarter. Cash flow generation was strong with $46.7 million in free cash flow before interest. Atento also reaffirmed and extended its strategic relationship with Telefónica.
- BlackLine provides an automation platform for financial operations and the office of the CFO. It has a large total addressable market of $39B.
- BlackLine is a market leader with over 4,100 customers globally across industries and company sizes. It has demonstrated consistent growth by expanding within existing customers over time through additional product adoption.
- BlackLine's platform aims to build accuracy, control, and consistency across the financial close, accounts receivable, intercompany accounting and other processes through automation, integration, reporting and visibility.
Atento reported its third quarter 2016 results. Revenue declined 3.3% year-over-year to $443.7 million due to declines in Telefónica business, though this rate of decline is slowing. Adjusted EBITDA was $60.5 million with margins of 13.6%, up from the prior quarter. Free cash flow before interest was $46.7 million, an increase of $22.2 million year-over-year. Atento is diversifying its revenue mix away from Telefónica and into higher value solutions. It also renegotiated contracts with Telefónica, extending terms and improving payment and invoicing processes. Atento expects continued progress on its strategic priorities
Alteryx is a leading provider of self-service data analytics software. It has experienced strong growth, with over $100 million in TTM revenue and 56%+ year-over-year growth. Alteryx has a large and diverse customer base of over 2,800 customers across various industries. It has a land and expand business model, with a dollar-based net revenue retention rate of over 120%. Alteryx provides an intuitive and comprehensive platform for data preparation, blending, analysis, and sharing. Its solution addresses the growing need for self-service analytics and helps organizations overcome the limitations of traditional methods.
DoubleVerify is a measurement and analytics software platform that drives digital ad spend optimization and supports brand messaging alignment. It has over 1,000 customers globally including many of the world's largest brands, social media platforms, digital publishers and programmatic platforms. DoubleVerify analyzes billions of data points through its platform to provide real-time analytics and measurement ensuring digital media spend is optimized and messaging is effective. It has grown significantly since being founded in 2008 through strategic acquisitions and partnerships with major platforms and technologies.
DoubleVerify is a measurement and analytics software platform that drives digital ad spend optimization and supports brand messaging alignment. In 2020, it measured over 3.2 trillion media transactions, generated $244 million in revenue, and achieved an adjusted EBITDA of $73 million. DoubleVerify ensures digital media spend is optimized and messaging is maximized through analyzing billions of data points to produce its proprietary DV Authentic Ad metric, which measures brand safety, fraud prevention, viewability, and correct geography of digital ads. The company has experienced strong growth since its founding in 2008 and continues to expand through new partnerships, product offerings, and acquisitions.
DoubleVerify provides software solutions that help advertisers improve media performance, reduce media waste, and protect brand equity. In Q3 2022, DoubleVerify experienced 41% growth in gross revenue retention rate and grew the total number of customers generating over $200,000 per year. DoubleVerify processes over 4.5 trillion media transactions annually across all major platforms and formats in a privacy-centric and identifier-independent manner. The company's solutions drive better optimization across the entire campaign lifecycle from pre-campaign activation to post-campaign measurement.
This investor presentation by Alteryx, a provider of self-service data analytics software, contains forward-looking statements and discusses Alteryx's business model, competitive advantages, growth opportunities, and financial results. Alteryx has experienced strong revenue growth, currently has over 2,500 customers across various industries, and believes it is well-positioned in a large and growing market. The presentation outlines Alteryx's vision to make data analytics accessible to business users and data scientists through an easy to use and comprehensive platform.
Q4 2023 Quarterly Investor Presentation - FINAL - v1.pdfTejal81
DoubleVerify provides media quality and safety verification solutions to help brands reduce wasted media spend and protect their brand equity. In Q4 2023, DoubleVerify saw strong growth metrics, including 27% year-over-year revenue growth, bringing total 2023 revenue to $573 million. DoubleVerify also achieved a gross revenue retention rate of over 95% and grew the number of large customers generating over $200,000 in annual revenue by 18%, demonstrating the company's ability to retain and expand key customer relationships. DoubleVerify verifies over 7 trillion media transactions annually across all major platforms and devices, utilizing its scale and independence to provide impartial third-party verification and optimize media outcomes for advertisers.
DoubleVerify provides media quality and safety verification solutions to help brands reduce wasted media spend and protect their brand equity. In Q4 2023, DoubleVerify saw strong growth metrics including 27% year-over-year revenue growth, 124% net revenue retention rate, and processing over 7 trillion media transactions. DoubleVerify has established itself as the market leader through its scale across platforms and formats, innovation in identifier-independent verification, and trust from customers as an impartial third party.
DoubleVerify provides software solutions that help brands protect their media investments and optimize media performance. In Q2 2023, DoubleVerify saw strong growth in new clients and expansions of existing clients, with 46% of new wins coming from competitive takeaways. DoubleVerify also has high customer retention rates, with 100% retention of its top 75 customers in 2022. The acquisition of Scibids AI is expected to expand DoubleVerify's addressable market and drive further growth by enhancing its solutions with artificial intelligence capabilities.
DoubleVerify provides software solutions that help brands protect their media investments from fraud and unsuitable content while improving campaign performance. In Q2 2023, DoubleVerify experienced 24% revenue growth and maintained high adjusted EBITDA margins of 30%. It continues to expand its solutions portfolio and client base, demonstrating strong retention rates of over 100% for top customers. DoubleVerify is well positioned for continued growth with opportunities in new markets, products, and technologies.
This investor presentation provides an overview of DoubleVerify's financial results for the quarter ended June 2023. It discusses DoubleVerify's business model, market opportunity in digital advertising, key growth drivers, and financial highlights. DoubleVerify provides software solutions that help advertisers protect their brands and maximize media effectiveness. It has experienced strong revenue growth, high profitability, and excellent customer retention.
Masonite held its 2015 Investor Day to provide an overview of the company and its strategic focus areas. Masonite is a global building products company with over $1.8 billion in annual sales and leadership positions across targeted product categories in North America and internationally. The presentation highlighted Masonite's track record of acquisitions and portfolio optimization, with a focus on residential and architectural doors. Key strategic areas of emphasis included product leadership, sales and marketing excellence, and automation to drive growth and margin expansion.
Similar to Atento investor presentation feb.2018 (20)
Atento reported its third quarter 2018 results, with revenues increasing 0.9% year-over-year driven by continued growth in multisector revenues. Brazil saw a revenue increase of 2.8% and a strong margin expansion of 3.3 percentage points to 11.9% due to operational improvements. The Americas saw revenues decline 1.2% impacted by lower volumes, while EMEA revenues grew 2.1% with adjusted EBITDA margin expanding 3.9 percentage points to 10.3% due to higher multisector volumes.
Atento reported its fiscal 2018 second quarter results. Key highlights include:
- Revenue increased 7.2% year-over-year driven by growth in the Americas and Brazil. Multisector revenues grew 9.1% across several verticals.
- EBITDA increased 15.6% year-over-year and margins expanded 0.7 percentage points to 10.4% due to improved margins in the Americas and Spain.
- Recurring net income grew 19.9% and EPS increased 19.9% to $0.20 per share, reflecting strong profitability gains.
Atento reported its first quarter 2018 results with the following highlights:
- Revenue grew 4.5% to $490.4 million driven by growth in the Americas and Brazil. Multisector clients grew 7.9% and now represent 61.4% of revenues.
- EBITDA was $49.8 million with margins down 0.6 percentage points to 10.1% due to lower margins in Brazil offset by improvements in the Americas.
- Recurring net income was $7.8 million compared to $12.5 million in the prior year due to lower adjusted EBITDA and higher taxes.
Atento reported revenue growth of 5.7% in Q4 and 5.1% for the full year 2017. Revenue from multisector clients grew 8.6% in Q4 and 10.9% for the full year, increasing its percentage of total revenue. Adjusted EBITDA margins were in line with guidance at 11.5% for both Q4 and the full year. Adjusted earnings per share grew 11.4% in Q4 and 14.8% for the full year, reflecting continued revenue growth and profitability.
2017 atento baird global service conference 05.26.2017investorsatento
Atento reported results for the first quarter of 2017 that showed a return to revenue growth and stable profitability. Revenue increased 3.0% driven by growth in Brazil and EMEA. Adjusted EBITDA margin was stable at 11.5% and adjusted earnings per share grew 30.8% year-over-year. Cash flow improved significantly compared to the prior year period, with free cash flow before interest of $-9.7 million, an improvement of $17.8 million. Atento reaffirmed full-year 2017 targets of 1-5% revenue growth, adjusted EBITDA margins of 11-12%, and cash conversion of around 40%.
Atento reported its first quarter 2017 results, with the following highlights:
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- Adjusted EBITDA margin was stable at 11.5% due to inflation pass-through, efficiency initiatives, and an improved revenue mix.
- Adjusted EPS grew 30.8% to $0.17 per share from lower net interest expense and debt paydown.
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Atento reported its third quarter 2015 results. Revenue grew 9.4% year-over-year to $476.2 million driven by growth in Latin America of 11.7%. Adjusted EBITDA increased 4.2% to $65.8 million, with margins of 13.8%. Adjusted EPS grew 35.4% to $0.31. Atento reaffirmed its full year 2015 guidance for revenue growth between 6-9% and adjusted EBITDA margins between 13-13.5%. While macroeconomic headwinds present challenges, Atento remains focused on its strategic initiatives to drive growth, operational excellence, and strengthen its competitive position.
Atento reported its financial results for the second quarter of 2015. Revenue grew 11% year-over-year to $515.7 million, driven by strong growth in Brazil and the Americas. Adjusted EBITDA increased 15.8% to $62.1 million with margins expanding 40 basis points to 12%. The company reaffirmed its full year 2015 guidance and remains focused on profitable growth through new client wins and margin expansion initiatives.
- Atento reported strong financial results for the first quarter of 2015, with 9.5% constant currency revenue growth and 11.8% constant currency adjusted EBITDA growth.
- Revenue growth was driven by double digit constant currency growth in Brazil and the Americas regions. Adjusted EBITDA margins increased 10 basis points.
- The company continued to enhance its capital structure and balance sheet, lowering its net leverage ratio to 1.4x from 2.2x in the prior year period through significant debt repayment.
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ZKsync airdrop of 3.6 billion ZK tokens is scheduled by ZKsync for next week.pdfSOFTTECHHUB
The world of blockchain and decentralized technologies is about to witness a groundbreaking event. ZKsync, the pioneering Ethereum Layer 2 network, has announced the highly anticipated airdrop of its native token, ZK. This move marks a significant milestone in the protocol's journey, empowering the community to take the reins and shape the future of this revolutionary ecosystem.
2. 2
This presentation is provided to you on the condition that you agree that you will hold it in strict confidence and not reproduce, disclose, forward or
distribute it to any third party in whole or in part without the prior written consent of Atento S.A. (“Atento”).
This presentation has been prepared by Atento. The information contained in this presentation is for informational purposes only. The information
contained in this presentation is not investment or financial product advice and is not intended to be used as the basis for making an investment decision.
This presentation has been prepared without taking into account the investment objectives, financial situation or particular needs of any particular person.
No representation or warranty, expressed or implied, is made as to the fairness, accuracy, completeness or correctness of the information, opinions and
conclusions contained in this presentation. To the maximum extent permitted by law, none of Atento, its directors, employees or agents, nor any other
person accepts any liability, including, without limitation, any liability arising out of fault or negligence for any loss arising from the use of the information
contained in this presentation.
This presentation contains forward-looking statements within the meaning of the U.S. federal securities laws, that are subject to risks and uncertainties.
All statements other than statements of historical fact included in this presentation are forward-looking statements. Forward-looking statements give our
current expectations and projections relating to our financial condition, results of operations, plans, objectives, future performance and business. You can
identify forward-looking statements by the fact that they do not relate strictly to historical or current facts. These statements may include words such as
“anticipate,” “estimate,” “expect,” “project,” “plan,” “intend,” “believe,” the negative thereof and other words and terms of similar meaning in connection
with any discussion of the timing or nature of future operating or financial performance or other events. These forward-looking statements are based on
assumptions that we have made in light of our industry experience and on our perceptions of historical trends, current conditions, expected future
developments and other factors we believe are appropriate under the circumstances. As you consider this presentation, you should understand that these
statements are not guarantees of performance or results. They involve risks, uncertainties (some of which are beyond our control) and assumptions.
Although we believe that these forward-looking statements are based on reasonable assumptions, you should be aware that many factors could affect our
actual financial results and cause them to differ materially from those anticipated in the forward-looking statements.
Important assumptions and other important factors that could cause actual results to differ materially from those in the forward-looking statements and
projections are specified in Atento’s most recently filed Form 20-F and other SEC filings. Because of these factors, we caution that you should not place
undue reliance on any of our forward-looking statements. Further, any forward-looking statement speaks only as of the date on which it is made. New
risks and uncertainties arise from time to time, and it is impossible for us to predict those events or how they may affect us. We have no duty to, and do
not intend to, update or revise the forward-looking statements in this presentation after the date of this presentation.
The historical and projected financial information in this presentation includes financial information that is not presented in accordance with International
Financial Reporting Standards (“IFRS”). We refer to these measures as “non-GAAP financial measurers.” The non-GAAP financial measures may not be
comparable to other similarly titled measures of other companies and have limitations as analytical tools and should not be considered in isolation or as a
substitute for analysis of our operating results as reported under IFRS.
Disclaimer
4. 4
Atento At-A-Glance
We are the #1 provider of CRM BPO services & solutions in Latin America
Company Overview
Leading CRM BPO provider in Latin America and the
fourth largest globally by revenue
Growing end-to-end solutions for clients across all
verticals & dedicated digital business unit
Long-standing relationships with blue-chip clients
Superior pan-LatAm delivery platform
− 99 contact centers in 13 countries globally
− 151,000+ employees & 91,000+ workstations globally
Unique people focus: only CRM BPO company among the
25 best multinationals to work for and the only LatAm-
based company(1)
Proven management team: strong constant currency
growth with market share gains and stable margins
despite severe LatAm macroeconomic recession
Source: Company filings
(1) Awarded by the Great Place to Work Institute®
(2) As of 3Q 2017
Revenue Diversification Overview
Geography
Vertical
Offering
Americas
40%
EMEA
11%
Services
73%
Solutions
27%
Brazil
49%
Financial
Services
31%
Multi-
Sector
22%
Telco
47%
Revenue by Offering, Vertical and Geography(2)
5. 5
Operational
Platform
<20k Workstations 91k+ Workstations
Sources: Company filings, press releases
(1) As of 3Q 2017; revenue represents last twelve months revenue as of 3Q 2017
1999 2014-Present(1)
Strengthen CRM BPO market
leadership position, with
whitespace remaining across
verticals and geographies
Expand addressable market via
higher value-added solutions
Accelerate profitable growth
with mainstream digital
Margin expansion due to world-
class operating model
2017+
TEF cost center
Pure-play call center
Limited geographic scope
Public Company
Diversified CRM solutions
#1 player in Latin America
Value
Proposition
Revenues
($Bn)
<0.5
1.9
Scope of
Services
Services
73%
Solutions
27%
Services
100%
Client
Base
Non-TEF
62%
TEF
38%
TEF
~90%
Non-TEF
~10%
We Have Evolved From A Call Center of Telefonica to LatAm’s #1 CRM
BPO Solutions Provider
6. 6
Sources: Company filings
(1) Client retention is based on an average of the last three years
(2) As of 2016; length of relationship statistic excludes Telefonica
Long-Lasting, Blue-Chip Client Base
Highest client retention in the market, driven by excellence in service offering
Tech
Other
Telcos
Financial Services
98.7% Client
Retention(1)
10+ year relationship
with ~60% of clients
5+ year relationship
with 80% of clients (2)
Loyal Client Base With Best-In-Class Retention
Global
Transportation &
Ridesharing App
Global Technology &
Phone Company
Unilever
ConectCar
7. 7
We Are The Only Scale Provider of Differentiated CRM BPO Solutions
in LatAm
Uniquely Positioned to Capture Digital Growth
The Only Platform to Serve Large
Clients Across LatAm
Mexico
25%(1)
Brazil
25%
Argentina
18%
Chile
25%
Peru
40%(1)
Colombia
9%(1)
2016 LatAm CRM BPO market share (%)
Atento #1 position
Atento #4 position
We Provide Differentiated
End-To-End Customized Solutions
Relevant role in the client’s value chain with
higher specialization and customization
Fully integrated with client’s tools and
processes
Intelligence and tools developed and
provided by Atento
Strong momentum with leading, tech-
enabled, global digital customers
Sources: Frost & Sullivan, Gartner
(1) Represents local market share (defined as revenues generated and invoiced in the country with local clients)
8. 8
Shareholders structure
Post Secondary Offering on Nov 2017Post IPO on Oct 2014
84.8%
15.2%
Bain Capital Free-float
65.6%
34.4%
Bain Capital Free-float
TSO
% of Total
Shares
TSO
% of Total
Shares
Bain Capital 62,660,015 84.8% 48,520,671 65.6%
Free-float 11,249,041 15.2% 25,388,385 34.4%
Total Shares 73,909,056 100.0% 73,909,056 100.0%
Post IPO on Oct 2014
Post Secondary
Offering on Nov 2017Shareholders
Structure
TSO
% of Total
Shares
Bain Capital 62,660,015 84.8%
Free-float 11,249,041 15.2%
Total Shares 73,909,056 100.0%
Post IPO on Oct 2014Shareholders
Structure
TSO
% of Total
Shares
TSO
% of Total
Shares
Bain Capital 62,660,015 84.8% 48,520,671 65.6%
Free-float 11,249,041 15.2% 25,388,385 34.4%
Total Shares 73,909,056 100.0% 73,909,056 100.0%
Post IPO on Oct 2014
Post Secondary
Offering on Nov 2017Shareholders
Structure
62,660,015
10,959,496
73,619,511
10. 10
Clear Leader in the
Structurally Attractive
LatAm CRM BPO Market
#1 player in large &
growing LatAm market
Positive macro outlook
supports growth
Structurally attractive
LatAm CRM BPO market
dynamics
Long-term client-specific
secular growth trends
1
World-Class Operating
Model with Resilient
Profitability
World-class operating
model generates
enhanced productivity &
resilient profitability
Strength of operating
model enables platform
for margin expansion
3
Strategic Initiatives
Driving Above-Market
Growth
Consolidate leadership in
core voice services
Expand market
opportunity via higher
value-added solutions
Accelerate profitable
growth with mainstream
digital
2
Attractive Financial
Model to Drive Near and
Long-Term Value
Creation
Growth momentum
Margin expansion with
favorable mix shift
dynamics
Cash generation profile
supports growth & new
dividend policy
Sound & flexible capital
structure with reduced
cost of debt
5
Clear Plan to Drive Shareholder Value Creation
Continued focus & execution of our strategy
High Performing
Organization
Highly experienced
management team with
strong track record
Unparalleled culture
amongst market and
LatAm peers
4
Focus on sustained
profitable growth
11. 11
17%
9%
7%
4%
3%
40%
25% 25% 25%
18%
9% 9%
6%
4%
2%
LatAm Global U.S. Domestic
2016-2022E CRM BPO revenue CAGR (%)
1 #1 Player in a Large & Growing LatAm CRM BPO Market
Highly diversified, hard to replicate pan-LatAm footprint
The Industry’s Clear #1
Provider in LatAm
Significant Pan-LatAm
Presence & Leadership
Superior LatAm CRM BPO
Growth Rates
~2x greater
relative
market share
2016 LatAm CRM BPO market share (%)
$10Bn
LatAm CRM BPO Market
2016 CRM BPO market share by country (%)
#2
(1)
ArgentinaBrazilChileMexicoPeru SpainColombia
#4
#1
#1 #1 #1
#1
(1)
# denotes market position
Source: Frost & Sullivan, Informa D&B (DBK)
(1) Represents local market share (defined as revenues generated and invoiced in the country with local clients)
(2) Represents 2015 market share
(3) Represents 2016E-2020E CAGR
(1)
(3)
(3)
(2)
12. 12
Consolidate Leadership
in Core Voice Services
2 Clear Strategy to Deliver Above-Market Growth
Integration of our core services
& vertical expertise drives end-
to-end, tailored BPO
solutions
Recent M&A and strategic
alliances increases solutions
capabilities
High-growth, differentiated
solutions expands the market
opportunity & growth
potential
Growth of solutions drives
margin improvement
Significant whitespace
remaining in our core business
across all verticals
Leverage industry-leading
platform to capture large,
growing Brazil opportunity
Further capitalize on the fast
growing U.S. nearshore
market
Strong & healthy TEF
relationship
Complete set of digital
solutions across the customer
experience value chain
Digital solutions represent the
fastest-growing delivery
channel
Our growing digital business
delivers significant efficiencies
for clients
Keepcon partnership bolsters
artificial intelligence (AI) and
analytics capabilities
Expand Market Opportunity Via
Higher Value-Added Solutions
Accelerate Profitable Growth
With Mainstream Digital
Strategic Initiatives to Deliver Above-Market Growth
Successfully executed our strategy with additional opportunity to capture growth
13. 13
$2.5Bn
Market
2013 2014 2015 2016
2 Significant Whitespace Remaining in Our Core Services
Highly focused on diversifying our revenue base & gaining market share
Atento
White
Space 7%
2016-2022E
Market CAGR
White
Space
8%
2016-2022E
Market CAGR
$3.1Bn
Market
Atento Atento
White
Space
$2.5Bn
Market
7%
2016-2022E
Market CAGR
2013 2014 2015 2016 2013 2014 2015 2016
Atento Financial Services RevenueAtento Non-TEF Telco Revenue Atento Multi-Sector Revenue
Sources: Frost & Sullivan, internal estimates
(1) CCY revenue
(2) LatAm CRM BPO market share (2016)
Consolidate Leadership
in Core Voice Services
Expand Market Opportunity
Via Higher Value-Added Solutions
Accelerate Profitable Growth
With Mainstream Digital
Strong Historical Growth Across Verticals…
…With Significant Whitespace Remaining(2)
LatAm CRM BPO Financial Services MarketLatAm CRM BPO Non-TEF Telco Market LatAm CRM BPO Multi-Sector Market
3%
Market
Share
26%
Market
Share
10%
Market
Share
14. 14
Quarterly revenue growth indexed to 100 (CCY)
Strong & Healthy TEF Relationship
Increasing share of wallet via broad, diverse
portfolio of services and solutions across 12
countries
Long-term TEF partnership governed by Master
Services Agreement (MSA) and importance of
relationship reaffirmed
− Brazil and Spain extended to 2023, aligning
revenue targets to current operating conditions
and maintaining total level of commitment
− Atento guaranteed to maintain at least current
share of wallet, remaining the largest service
provider to Telefonica
− Payment terms and invoicing process improved in
all key markets
2
Significant Reduction in TEF Exposure
Recent Results Illustrate Return to Stability
Client base split (%)
Telefonica Relationship Provides Highly Visible, Recurring Revenue
Base
2014 3Q 2017
Non-TEF
53%
TEF 47 %
Non-TEF
62%
TEF 38%
1999
Non-TEF
10%
TEF 90%
Return to Stability
Consolidate Leadership
in Core Voice Services
Expand Market Opportunity
Via Higher Value-Added Solutions
Accelerate Profitable Growth
With Mainstream Digital
100 98
1Q
2015
2Q
2015
3Q
2015
4Q
2015
1Q
2016
2Q
2016
3Q
2016
4Q
2016
1Q
2017
2Q
2017
3Q
2017
Atento Revenues From Telefonica
15. 15
2 Solutions Integrate Our Core Services With Our Industry Expertise To
Offer End-To-End Business Process Outsourcing
Consolidate Leadership
in Core Voice Services
Expand Market Opportunity Via Higher Value-
Added Solutions
Accelerate Profitable Growth
With Mainstream Digital
Our Experience In Vertical Industries
Consumer Goods
Financial Services
Fixed / Mobile / Pay TV
Back Office
Sales Customer Care Tech Support Collections
Insurance
Management
Advanced Technical
Support
+ Omni-Channel Capabilities
Analytics
Process Intelligence
+ Client Insights
Agent-Based
Core Voice
APV
Self-Service
Core Voice
Speech to text
IVR
Agent-Based
Digital
email
Self-Service
Digital
WRTC
APP
site
+ Core Service Offering
Retail
Utilities
Telecom
TechnologyTechnology
= End-To-End Solutions Tailored To Client Needs
Credit
Management
(Credit Cards/Loans/Payroll)
E2E
Collections
16. 16
Credit
Analysis &
2 Credit Management Solution Case Study For
Auto Loans Generation
Consolidate Leadership
in Core Voice Services
Expand Market Opportunity Via Higher Value-
Added Solutions
Accelerate Profitable Growth
With Mainstream Digital
Vehicle sold
Document
Gathering
Bank
Approval
Payment
orderVehicle sold
Auto loan
request
Payment
order
• The credit was
released to the
consumer
Document
Gathering
Credit
Analysis
Bank
Approval
Post-
payment
confirmation
• Reseller requested
to the bank
representative to
start the loan
process
Auto loan
request
• The bank agent
gathered all
documents from
consumer, making
physical copies
• The bank agent
queried the credit
engine of the bank,
creating a proposal
on the system
• The bank agent got
the credit approval
• Atento validated
the documents and
checked for fraud
and credit risks
after the payment
was done
• Atento sent the
confirmation and
stored the digital
documents
• Atento’s performs
all validations
integrated with the
bank legacy
systems and credit
and risk bureaus
• The credit is
released to the
consumer
• Reseller offers a
credit option to the
buyer
• The reseller opens
the Atento App and
captures all
documents
• Atento sends to
the bank the
authorization of
payment
CLIENT RESULTS
12K Resellers Using
The Solution
Workflow Reduction
From 8 Days To 30
Minutes
OLD
WORKFLOW
Cost Reduction
$63MM AnnuallyNEW
WORKFLOW
ResellersBankAtento
1 HC per
reseller
8 days
30 minutes
Fraud Control
Post-
payment
validation
17. 17
2 Expanding Into Higher Value-Added Solutions Increases The
Addressable Market And Enhances Customer Experience
Consolidate Leadership
in Core Voice Services
Expand Market Opportunity Via Higher Value-
Added Solutions
Accelerate Profitable Growth
With Mainstream Digital
Sources: Frost & Sullivan, internal estimates
Evolving To Solutions According
To Clients Needs
From Core Services…
Fixed revenue model
Use of client’s tools and processes
Contact channels not integrated
…To End-To-End Solutions
Success fee revenue model
Relevant role in the client’s value
chain with higher specialization
and customization
Fully integrated with client’s tools
and processes
Intelligence and tools developed
and provided by Atento
Accelerating Capabilities
Through Targeted M&A
Leading provider of back office
credit management for the
financial services
Leading provider of end-to-end
collections solutions, through
business intelligence and analytics
Expanding Into Attractive
Markets With Growth Potential
Still a highly
insourced
market (~65%
in Brazil)
~2%17% ~20%
+37%
Atento
Market Share
9.5
9.5 9.5
2.5
1.0
2016 BPO
LatAm Market
E2E Collections Credit
Management
Revenues ($Bn)
Leading management consulting
firm in Brazil and Latin America with
strong expertise in process
consulting
18. 18
Increasing Solutions Revenue Mix
2
Higher Value-Added Solutions
to Drive Profitability
Growth Into Higher Value-Added Solutions Drives Margin
Improvement
Consolidate Leadership
in Core Voice Services
Expand Market Opportunity Via Higher Value-
Added Solutions
Accelerate Profitable Growth
With Mainstream Digital
Segment breakdown by % of solutions and adjusted EBITDA marginSolutions as a % of revenue
(1) CCY revenue CAGR from 1Q 2015 to 3Q 2017
(2) Adjusted EBITDA margin and percent of revenue from solutions as of 3Q 2017
23.8%
27.0%
1Q 2015 3Q 2017
15%5%
50%0%
Brazil
Americas
EMEA
25%
10%
%Margin(2)
% Revenue from
Solutions(2)
19. 19
2 Evolving Core Services Offering Into A Complete Digital Portfolio, To
Support Out Clients’ Needs
Consolidate Leadership
in Core Voice Services
Expand Market Opportunity Via Higher Value-
Added Solutions
Accelerate Profitable Growth
With Mainstream Digital
Core Service Offering
Back Office
Sales Customer Care Tech Support Collections
Digital
Sales
Lead generation,
online sales
portal, mobile
apps
Digital
Customer Service
Omni-channel
platform, BOTs,
analytics
Digital
Collections
Negotiation portal,
mailing enrichment,
scoring, BOT
Digital
Back Office
Electronic document
management, process
digitalization
= Complete Set of Digital Solutions
+ Digital Capabilities
AnalyticsSelf-Service Digital
WRTC
APP Bots
Site
Agent-Based Digital
email
20. 20
2 Digital Sales Case Study For A Retail Bank
Consolidate Leadership
in Core Voice Services
Expand Market Opportunity Via Higher Value-
Added Solutions
Accelerate Profitable Growth
With Mainstream Digital
10MM Page
Views In 2016
$2.2MM Cost
Reduction
CLIENT
RESULTS
Atento’s Digital Sales
Solution: encompassing
the entire sales cycle,
from client attraction to
sales conversion
200K Sales With No
Human Interaction
21. 21
2 Leveraging Partnerships To Accelerate Digital Execution
Keepcon expands AI & automation capabilities of Atento’s omni-channel platform
Consolidate Leadership
in Core Voice Services
Expand Market Opportunity Via Higher Value-
Added Solutions
Accelerate Profitable Growth
With Mainstream Digital
Integrated Solution
Semantic technology based solutions to
manage in real time customer engagement through
social media, enabling monitoring of customer
sentiment, root/cause analysis and automatization
of customer management
Analytics
Generation of predictive analytics in real time,
classifying to the maximum level of capillarity and
precision
AI
Semantic technology based artificial intelligence
allowing automatic actions
50+
Clients Already Use The Solution
+200MM
Messages Monitored And Managed Per Month
22. 22
3 World-Class Operating Model Generates Enhanced Productivity &
Resilient Profitability
Disciplined Commercial
Execution
Disciplined annual approach to actively ensure inflation pass-throughs are
contractually applied
Consultative approach with clients yields increased mix of higher value-added
solutions
Best-In-Class
Operational Excellence
Four centralized operational command centers to manage global processes
Best-in-class operational productivity levels
Leading HR
Effectiveness
Innovative HR processes & tools to optimize agent lifecycle and achieve below
industry agent turnover
− Sourcing & Selection: integrated search channels with analytics-based
applicant process automation
− Training & Development: customized training of best-in-class practices that
integrate both digital and face-to-face
Site Footprint
Optimization
Relocation of sites to tier 2 cities
Increases employee retention & reduces costs
23. 23
4 Highly-Experienced Management Team With Strong Track Record
Seasoned team with strong operating experience
Alejandro Reynal
Chief Executive Officer
17+ years of international experience in CRM BPO sector
Appointed CEO in 2011 while Atento was still part of Telefonica
Visionary leader who consolidated and strengthened the company’s position
as a global leader in the CRM BPO sector
25+ years leading the finance function at
companies in various industries
Previously held CFO positions at Sky Brazil,
Astra Zeneca Brazil and Philips Oral
Healthcare
17+ years at Atento
Expanded Atento’s client base to blue-chip
financial services companies
Mario Camara
Brazil
Mauricio Montilha
Chief Financial Officer
15+ years of HR experience in the CRM BPO
and retail industries
Held various leadership positions at Atento
including EMEA Regional HR Director and
Corporate L&D Director
15+ years of experience in customer service
and contact centers
Previously held customer service leadership
positions at Avianca Holdings
Rodrigo Llaguno
Mexico
Iñaki Cebollero
Chief People Officer
15+ years in the CRM BPO industry
Held various leadership positions at Atento
including Multisector Market Business Director
Juan Gamé
Americas South
12+ years management experience in the CRM
BPO sector
Previously General Director of Operations of
Orange Spain
José María
Pérez Melber
EMEA
25+ years in customer experience and contact
centers strategy
Previously a managing partner at Accenture
Michael L. Flodin
U.S. & Nearshore
Mariano Castanos
Commercial Director
14+ years at Atento
Held positions in various countries as a
business developer and general manager
including Argentina Commercial Director and
Spain General Manager
Rogerio Ribeiro
CIO
25+ years of IT experience
Held IT positions at SAP, Eli Lilly, AstraZeneca
and MSD
Joined Atento in 2014 as Global Financial
Systems and Shared Services Director
24. 24
4 Unparalleled Culture Amongst Market and LatAm Peers
Consecutive years named as
One of the Best Companies
to Work for in Latin America
7
Consecutive years, and only company in
the CRM BPO sector, in the World´s 25
Best Multinational Workplaces ranking
4
Only CRM BPO
Player in Top 25
World’s Best
Multinational
Workplaces
Engaged
Employees
= Superior
Customer
Experience
Talented
Employees
Distinct Industry Recognition
Creating Value Through
A Focus on People
High Performing Organization With Consistent Recognition
25. 25
5 2017 Actions Have Enabled Near-Term Value Creation
EPS Growth & Shareholder Value Creation
Near-Term Value Creation Levers
Accelerated top line growth in 3Q17, resulting in increased run-rate
Strong free cash flow conversion supports growth & new dividend
policy
− Implemented first-time dividend of $0.3384/share
Refinanced debt improves capital structure & reduces interest expense
Shares liquidity boosted by Bain´s first follow on, allowing for a
stronger and more diversified shareholders base
Clear path to capture significant EPS growth in the near & medium-term
26. 26
Consolidated
5 Solid Revenue Evolution As We Execute Our Growth Strategy
Key Commentary
Source: Company filings
Positive recent revenue momentum highlighted by growth in Non-TEF
TEF & Non-TEF Revenue Growth
7.5 7.7
9.6
(1.4)
4.8
9.0
2013 2014 2015 2016 YTD 3Q17
CCY growth (%)
Revenue
($MM):
2,341 2,298 1,950 1,756 1,443 501
4.7 4.4
2.5
(7.8)
(3.5)
0.2
10.3 10.8
15.9
3.8
11.0
15.3
2013 2014 2015 2016 YTD 3Q17
Non-TEFTEF
CCY growth (%)
Non-TEF growth continues to
bolster revenues
TEF revenues have stabilized
back to early 2015 levels
2016 results negatively impacted
by severe LatAm macroeconomic
recession
27. 27
Accelerate company’s organic
growth trajectory
Pursue targeted & accretive M&A
Return capital to shareholders
− Dividend of $0.3384/share
Strong Cash Flow Enables
Capital Allocation Priorities
5 Strong Cash Generation Profile Supports Growth
Profile & New Dividend
Source: Company filings
(1) Free cash flow before interest and acquisitions as a percentage of adj. EBITDA
$MM 2014 2015 2016 YTD 3Q17
Adj. EBITDA 306.4 249.7 221.9 165.8 59.7
Free Cash
Flow before
interest and
acquisitions
90.8 (8.7) 142.6 53.3 47.6
Cash
Conversion(1) 29.6% (3.5%) 64.3% 32.1% 79.7%
1
2
3
Strong Cash Flow GenerationKey Commentary
2015 cash conversion impacted by
a high-growth year (NWC impact)
Higher cash conversion in 2016 as
a result of one-off working capital
impacts
3Q 2017 cash conversion of
79.7%
28. 28
Source: Company filings
(1) Represents refinanced interest rate that corresponds to 3Q 2017 debt
(2) Cross currency swaps covers 100% of interest until 2022 and 30% of principal until 2020
US$MM 3Q 2016 3Q 2017
Brazilian debenture (CDI + 3.75%)(1)
211.8 22.5
6.125% senior secured notes due
2022(1)(2) 297.4 393.8
BNDES credit facility 76.8 56.3
Other borrowings 27.8 33.1
(=) Total Debt 613.9 505.7
Total Cash 177.9 162.8
(=) Net Debt 436.0 342.9
Net Leverage (Net Debt / LTM Adj.
EBITDA)
1.9x 1.5x
5 Sound & Flexible Capital Structure
Capital Structure Overview Key Commentary
Continued deleveraging
2017 debt refinance impact:
− Average debt maturity increase from 2.3 to 4.1
years
− Annual run-rate interest savings of $10-15MM as
of 2018
− $46MM positive cash impact in 3Q2017 from the
unwinding of existing hedges
Cash and Cash equivalents of $163MM, and existing
revolving credit facility of $105MM, totaling Liquidity
of $268MM
Reduced cost of debt enhances near-term EPS growth
29. 29
3Q YTD
US$ MM, except per share 2017 2016 2017 2016
P&L Statement
Revenue 501.3 443.7 1,443.0 1,315.5
CC Growth(1) 9.0% 4.8%
Adjusted (2)
EBITDA 59.7 60.5 165.8 163.3
CC Growth(1) (3.6%) (3.4%)
Margin 11.9% 13.6% 11.5% 12.4%
Net Income(3) 17.6 14.5 39.1 33.1
EPS(3) $0.24 $0.20 $0.53 $0.45
Cashflow, Debt and Leverage
FCF Before Net Interest and
Acquisitions(4) 47.6 46.7 53.3 52.9
Net Debt 342.9 436.0
Leverage (x) 1.5 1.9
5 Recent Quarterly Financial Results
(1) Unless otherwise noted, all results are for 3Q 2017; all revenue growth rates are on a constant currency basis, year-over-year, and exclude the effect of our Morocco business
divested in September, 2016. Please refer to the MD&A section of the 3Q 2017 6K for more details
(2) EBITDA, Adj. EBITDA and Adj. Earnings are Non GAAP measures
(3) Adjusted Earnings and Adjusted EPS attributable to Owners of the parent
(4) We define Free Cash flow before interest and acquisitions as operating cashflow minus Capex payments and income tax expenses
Key Quarterly Commentary(1)
Continued positive revenue trend: up 9.0%
‒ 15.3% growth from multisector driven by new service/client
wins in all regions and new acquisitions
‒ Revenues from multisector up 420bps to 62.0%
‒ TEF revenues stable YoY
‒ Improved revenue mix: higher value-added solutions up
230bps to a record 27.0% of revenues in 3Q
Adj. EBITDA margins in line with FY 2017 guidance
‒ Adjusted EBITDA margin impacted by ramp up of new clients
Strong 20% YoY growth in recurring EPS
‒ Interest expense decline due to debt refinance
Sound cash flow generation reducing leverage to 1.5x
‒ FCF before interest and acquisitions totaled $48 million, in
line with seasonality
31. 31
Brazil: Sequential Strong Growth Driven by Multisector
Highlights(1)3Q YTD
US$ MM 2017 2016 2017 2016
Revenue 248.5 217.2 720.3 601.9
CC Growth(1) 11.4% 7.5%
Reported
Operating
Income/(loss)
11.4 15.1 43.5 32.5
CC Growth(1) (26.5%) 25.0%
Adjusted
EBITDA(2) 32.1 33.1 95.1 85.1
EBITDA Margin(2) 12.9% 15.2% 13.2% 14.1%
Revenues up 11.4% in 3Q and 7.5% YTD
‒ Strong 18.3% growth in Revenues from multisector
supported by new contract wins in new services and run rate
of acquisitions
‒ Revenues from multisector clients up 410bps to 69.9%
‒ TEF revenues down 1.8% YoY driven by volume reductions
‒ Revenue mix from higher value-added solutions up 80 bps to
37.5%
‒ ~1,600 Workstations won in Q3, mostly from multisector
Profitability
‒ Adjusted EBITDA margins declined 230bps YoY and 90 bps
YTD
‒ Margin impacted by new clients’ implementation costs and
higher labor contingencies
(1) Unless otherwise noted, all results are for 3Q 2017; all growth rates are on a constant currency basis and year-over-year
(2) EBITDA and Adj. EBITDA are Non GAAP measures
32. 32
Americas: Resuming Growth With Improved Revenues
3Q YTD
US$ MM 2017 2016 2017 2016
Revenue 198.4 179.8 557.5 546.1
CC Growth(1) 10.4% 3.3%
Reported
Operating
Income/(loss)
7.8 12.5 25.0 41.4
CC Growth(1) (38.1%) (39.2%)
Adjusted
EBITDA(2) 23.7 24.2 62.9 71.9
EBITDA Margin(2) 11.9% 13.5% 11.3% 13.2%
Revenues up 10.4% in 3Q 2017
‒ Revenues from multisector up 14.0%, supported by new
client wins and volume increases in Argentina, Colombia,
Chile and U.S. Nearshore
‒ Revenues from multisector up 220bps to 58.7%
‒ TEF revenues up 5.6% reflecting positive results in Argentina,
Chile and Colombia
‒ Revenue mix from higher value-added solutions continued to
present significant growth, up 570 bps YoY to 18.0%
Profitability
‒ Adjusted EBITDA margin 160 bps below 2Q 2016, driven by:
‒ Ramp up from new contracts in Colombia and Chile and
U.S Nearshore
‒ Volume reductions in some clients in Mexico
Highlights(1)
(1) Unless otherwise noted, all results are for 3Q 2017; all growth rates are on a constant currency basis and year-over-year
(2) EBITDA and Adj. EBITDA are Non GAAP measures
33. 33
EMEA: Stable Revenue Trend in Multisector, Leading to an Improved
Business Mix
3Q YTD
US$ MM 2017 2016 2017 2016
Revenue 55.1 47.1 166.9 168.7
CC Growth(1) (4.2%) (0.5%)
Reported
Operating
Income/(loss)
(2.4) (1.5) 0.7 (7.1)
CC Growth(1) N.M. N.M.
Adjusted
EBITDA(2) 3.5 4.7 11.6 11.0
EBITDA Margin(2) 6.4% 10.0% 7.0% 6.5%
Revenue mix from multisector up 1.3% in 3Q
‒ Increase in Revenues from multisector, up 1.3%, reflecting
new client wins
‒ TEF revenues down 7.3% in the quarter, reflecting lower
volumes in Spain
‒ Multisector up to 38.7% of revenues, from 36.5%
‒ Revenue mix from higher value-added solutions flat at 11.0%
Profitability
‒ Adjusted EBITDA Margin declined reflecting sequential volume
reductions in Spain
Highlights(1)
(1) Unless otherwise noted, all results are for Q3 2017; all revenue growth rates are on a constant currency basis and year-over-year and exclude the effect of Morocco. Please
refer to the MD&A section of the 3Q 2017 6K for more details
(2) EBITDA and Adj. EBITDA are Non GAAP measures. For more information, see Glossary page
34. 34
Strong Cash Flow Generation and Enhanced Capital Structure
Free Cash Flow (FCF) US$ MM 2014 2015 2016 YTD 3Q 2017
Operating Cash Flow(1) 226.8 101.6 235.7 105.5 65.5
Cash Capex(2) (117.0) (94.1) (68.9) (37.3) (13.1)
Income Tax Paid (19.0) (16.2) (24.3) (14.9) (4.8)
Free Cash Flow before interest and Acquisitions 90.8 (8.7) 142.6 53.3 47.6
Adj. EBITDA to Cash Conversion (%) 29.6% (3.5%) 64.3% 32.1% 79.7%
Acquisitions(3) (6.3) - (6.2) (27.1) -
Net Interest Paid (72.5) (48.4) (69.5) (19.4) 9.1
Free Cash Flow (FCF) 12.0 (57.1) 66.9 6.8 56.7
Free Cash Flow before Interest and Acquisitions reached $48 million in the quarter
‒ Adj. EBITDA to cash conversion of 79.7% in the quarter
Debt refinance concluded in 3Q
‒ Improved cashflow, EPS accretion and increased flexibility
Net leverage down YoY and sequentially to 1.5x in 3Q 2017
First dividend payment of $25mm ($0.34/share) declared on Oct 31st
(1) We define Operating Cash flow as Net Cash flow from/(used in) operating activities (as per 6K) adding back net interest and income tax expenses
(2) Does not consider acquisitions
(3) Net of acquisitions of subsidiaries and sales of subsidiaries
(4) Net interest paid includes $46.0 million gain from unwind hedging instruments related to the old bond, partially offset by $21.6 million expenses related to the refinancing
(4)
Editor's Notes
We are the leading CRM BPO provider in Latin America with a comprehensive geographic footprint across the region
We offer a comprehensive portfolio of CRM BPO services that deliver results on behalf of our clients, ranging from customer service, sales, credit management, technical support and back office
Increasingly, we offer end-to-end solutions for our clients, which allows us to provide higher value at increased profitability
Our services are delivered via a robust multi-channel offering including digital (SMS, e-mail, chatrooms, social networks and apps), telephone and onsite
We are in a “return to growth” phase as evidenced by our strong YTD results (and upgraded guidance after 2Q earnings)
We grew third quarter revenue 9% CCY
What started as a captive call center with limited services and clients has grown to the #1 player in LatAm capable of offering complex end-to-end solutions and massive operational scale
In 1999, we operated in 2 countries and now play in 13 countries globally while diversifying the complexity of the services we offer our clients, with nearly 30% of our revenues from solutions
Our client base has also significantly diversified from ~90% TEF in 1999 to less than 40% today
Atento is poised to enter its next phase of growth
We have strengthened our LatAm leadership position & possess all of the capabilities, including digital, to capture large & growing markets
We work with market leaders in sectors such as telecommunications, financial services and multi-sector, which for us comprises technology, consumer, insurance/healthcare among others and we continue to diversify our client-base – primarily in multi-sector where new opportunities are now open to us given our new ownership
We have been successful in generating long lasting relationships given our ability to consistently deliver quality services and evolve in alignment with our clients’ business models and requirements
Our retention rate remains at an outstanding 98.7% rate over the past three years
We add value to our client’s business results: we deliver their brand promise utilizing our deep vertical expertise/market understanding & operational capabilities
Our impact further embeds us into their organization: As users change how they interact with their brands, providers must be more holistic in their offering & capabilities and no one can provide that in the way that we can in our core markets
As such, high-barriers to switching and significant switching costs develop for clients which embeds our relationship with them
As an indication of our high customer satisfaction, we have had relationships for five or more years with ~80% of our clients
We have a set of customizable, end-to-end solutions that are scalable and seamlessly integrated with client’s processes which has contributed to a leadership position across LatAm (#1 market share in Mexico, Brazil, Argentina, Chile, Peru, and Colombia)
We are globally recognized for our market leadership and are the only player that has deep operating capabilities across the entire LatAm region
This combination of being integrated with client´s processes and Market leadership puts us in a unique position to lead the digital transformation of our clients
These are the pillars of how we plan to lead the growth and drive shareholder value creation
Clear leader in attractive LatAm market: LatAm is the fastest growing market, we are the leading player in the LatAm market and we are set to benefit from a recovering LatAm macroeconomic environment, which is supported by sustainable, secular market & client trends
We have a clear strategy to deliver above-market growth & gain market share to strengthen our competitive position:
Capture significant whitespace in core services within all verticals (Telecommunications, Financial Services, and Multi-Sector) given our scale and expertise and capture fast-growing US Nearshore and Brazil opportunities
Continue evolving towards higher value-added solutions and leveraging our strong relationships/vertical expertise to drive growth
Accelerate our leadership and growth within digital in order to continue to meet the evolving needs of our clients
We have a world class operating model that has demonstrated extraordinary resilience in profitability
The time is now for Atento
Returning top-line growth, lower cost of debt as a result of the refinancing, and strong cash generation profile supports EPS growth and shareholder value creation in the near & long-term
Latin America is a $10Bn market and is the fastest growing CRM BPO market in the world with superior market growth expected to continue for the next 5 years
We are LatAm’s largest player by a factor of ~2 and we have a leadership position across a majority of the countries in LatAm
We have articulated our growth strategy around 3 main initiatives; consolidating our leadership in the Core Voice Services, continuing growth into higher value-added solutions, and accelerated profitable growth with a mainstream digital offering
In our first focus area, there remain significant whitespace opportunities with existing and new clients across our footprint, especially in Non-Telefonica Telcos and financial services
Secondly, we remain focused on expanding into higher value-added, higher margin solutions and expand our capabilities via M&A and strategic alliances
The third focus area is accelerating profitable growth with our digital offering
While digital is ~10% of the market, it represents the fastest growing delivery channel
We have established a dedicated unit, Atento Digital, to accelerate our focus on this key growth area
We have had strong historical growth across all non-Telefonica verticals
We expect to grow above the 7-8% growth forecasted across each vertical
There remains significant whitespace opportunities with existing and new clients across our footprint, especially in non-Telefoncia telcos & financial services
Telcos & financial services are key verticals since they make up ~3/4 of the CRM BPO market in LatAm
Atento has a solid and stable commercial relationship with Telefónica since 1999
The relationship with Telefonica is stable and we continue to win business with more than 400 workstations added in 3Q 2017
Long term Master Service Agreement:
9 year commitment to 2021
Extended to 2023 in Brazil and Spain which reaffirms the importance of the relationship
Annual minimum revenue commitments in each jurisdiction based on 2012 revenues, escalating with certain inflation benchmark for 3 years & stabilizing / tapering off thereafter
We offer end-to-end vertical solutions that are tailored toward the individual needs of our clients
Our vertical-driven solutions portfolio comprises front-end and back-end services and addresses our clients’ most complex business challenges
Our solutions are tailored to address specific client need and at the same time scalable across countries and customers
We leverage our deep industry knowledge and are increasingly embedded in our client processes driving strong businesss outcomes
Communicate how solutions improve operations, workflow and cost
[Atento Team]
Expanding into high value-added solutions increases the addressable market and enhances customer experience
Our continued evolution to solutions directly addresses the evolving needs of our clients
We continue to innovate our capability set, which we have augmented with strategic M&A
These strategic deals unlock additional markets & pockets of opportunity for us, by as much as ~40%, as we expand our CRM BPO capabilities
Solutions, as a percentage of total revenues, increased to 27% as of 3Q which represents a 12% CAGR since the beginning of 2015
Solutions are a higher margin business for us & we are increasing our focus & mix towards solutions
Brazil has the highest percentage of revenue from solutions and consequently carries higher margins as well
In line with market growth trends and client needs, we are evolving our core service offering into a complete digital portfolio
We recently launched Atento Digital, a new business unit integrating all the digital assets we have in our company that fosters development of services to support our clients with their digital transformations
By leveraging our capabilities in this area, we have developed a robust client base and a pipeline for digital services which makes us the leader in Latin America
Communicate how digital improves consumer touch points and costs for clients
[Atento Team]
We are leveraging partnerships to accelerate our execution and enhance our value proposition
Our announced strategic partnership with Keepcon further expands our digital capabilities: we are now able to manage, in real time, customer engagement through social media, enable monitoring of customer sentiment and drive automation
Overall, Keepcon allows us to provide a differentiated digital customer experience, generating increased satisfaction for our own consumers
Acquisitions and partnerships have allowed us to increase the pipeline and solidify our value proposition to our clients
Future plans in M&A would be aimed to expand capabilities in our digital offering
We have actively built a world-class operating model that generates enhanced productivity leading to resilient profitability & also an efficient platform from which to drive expanded profitability
We are focused on our partner-like relationships with our client base as a key competitive advantage. As part of doing so, we continue to engage with our clients and actively ensure wage inflation pass-throughs are applied, as contractually obligated
We have four command centers – one in each of our regions. These centers are pivotal to our strategy of streamlining the efficiency of our operations across our delivery centers and optimizing corporate functionality and management effectiveness through a standardized set of industry-certified processes and capabilities
We have rolled out HR initiatives including establishment of new recruiting channels, implementation of an automated selection tool and new simulation- and web-based training solutions.
We’ve optimized cost to serve through improving facility utilization rate, optimizing lease expenses and reducing employee benefit expenses by focusing on reduced turnover and absenteeism
We have a team that has 1) been largely composed of proven operators at Atento for many years and 2) strengthened with operators who bring years of knowledge/experience and fresh perspective
Managing a workforce of 150k+ in LatAm is not the same as managing 150k+ in the U.S. and you need to understand the market to do so (Atento does)
The focus on our people is so critical because these are the people who talk to your clients’ customers and we want them to be well‐trained, happy and energetic to do so
We do this better than anybody and it has been recognized by Great Place to Work
The company has significant momentum with several strong attributes:
Robust and diversified revenue growth profile ― LatAm is a fast-growing and underpenetrated market
Returning top-line growth driven by non-TEF revenues
Strong cash generation enables capital allocation and supports a new dividend
Prudent capital and ample liquidity: refinanced debt helps to provide a lower cost of debt and drive near-term earnings growth
In the third quarter, revenues increased 9%, driven by strong revenue growth of 15% from multisector clients
We experienced broad-based gains in multi-sector in all our regions, which resulted in an improvement in our revenue mix
In addition, our revenue mix from higher value-added solutions increased by 230 basis points to a new company record of 27%
The refinance improved financial flexibility and solid free cash flow generation allowed us to declare our first dividend payment of USD 25 million on October 31; an important milestone in our trajectory as a listed company
As we move forward, we have a clear set of priorities for our cash
Accelerate organic growth through investment back into the business
Pursue strategic M&A to bolster our capabilities & expand our market opportunities
Return capital via our dividend
Let me give you more details on our prudent capital structure―we have continued deleveraging over the past few years and as of September 30th 2017 we reduced our leverage to 1.5 times over adjusted EBITDA
We refinanced our debt in 2017 which allows us to achieve $10-$15MM in run-rate interest savings as of 2018
We continue to benefit from a return-to-growth trend in the business
CCY Revenues increased by 9% in 3Q
Brazil and Americas continue to outperform with y-o-y constant growth rates of 11.4% and 10.4% respectively
Non-TEF revenues helping to drive growth (18.3% in Brazil and 14.0% in Americas)
Adj. EBITDA margins impacted by ramp up from new contracts in Colombia, Chile, and US Nearshore