The document describes a conversation between a shop assistant and a customer. The customer is trying to return an item to the shop but the assistant says there is nothing they can do to help. The customer gets upset and asks to speak to the manager. However, the assistant maintains that they cannot accept the return.

1. TAKING THINGS BACK TO A SHOP
SHOP ASSISTANT CUSTOMER
 WHO IS NEXT?  I WONDER IF YOU CAN/COULD HELP ME
 OK, … RIGHT,… UM, …  I WAS WONDERING IF I COULD POSSIBLY…
 WELL, TO BE HONEST  AS I SAID IT WAS ….( a present)
 WOULD YOU HAPPEN TO KNOW…?  I HONESTLY HAVEN’T GOT A CLUE.
 DO YOU KNOW IF … ?  IT’S NOT VERY ME/ MY STYLE
 PLEASE, TRY NOT TO GET SO UPSET  THIS IS THE FIRST CHANCE I’VE HAD TO
 I’M JUST TRYING TO DO MY JOB HERE COME
 I’M AFRAID THAT …  PLEASE IS THERE REALLY NOTHING YOU
 I SUGGEST YOU GO/FIND/TRY… CAN DO?
 DO YOU THINK YOU COULD CALL THE
 I’M SORRY, BUT THERE IS REALLY
MANAGER?
NOTHING ELSE I CAN DO.
 WELL, IT’S NOT GOOD ENOUGH!
 THAT’S NOT STRICTLY OUR PROBLEM
 WELL, THANKS A LOT FOR YOUR HELP!