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Applying the Principles of Hyperautomation to Drive Business Success
The document discusses Precisely's Automate platform for hyperautomating complex, data-intensive processes. The platform provides capabilities for workflow connectivity, self-service portals, governance, attended and unattended automation, forms, data management, data quality, and cloud deployment. It allows business teams and citizen developers to automate critical business processes like customer onboarding, vendor onboarding, finance and accounting, and more. Customers have seen reductions in time-to-market, costs, and improvements in data quality and productivity using the platform.
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Applying the Principles of Hyperautomation to Drive Business Success
- 1. The Precisely Automate Platform TimFujita-Yuhas | VP Product Management Hyperautomation for complex, data-intensive processes
- 2. Winshuttle is now partof Precisely, the leader in data integrity
- 3. Agenda • Digital transformation •Hyperautomation • Precisely Automate • Key Takeaways • Questions
- 4. $1.04 trillion spent on Hyperautomation by 2026 80%of CEOs accelerating digital transformation Exploding need for trusted data & hyperautomation 83% of CEOs want their organization to be more data-driven Digital transformation investments to top $6.8 trillion globally by 2023 Data is the fuel for decision-making today 4 IDC IDC Gartner KPMG Process automation market is growing at 12% per year
- 5. Master Data processes Automation Cloud AI/ML Customer, Vendor,Partner ecosystem collaboration User Experience Digitalization Self-service End-to-end process integration Process Intelligence The Digital transformation journey
- 6. Technology is ameans to an end: Data is the currency of digital transformation - HfS Research Blog
- 7. Digital transformation & processautomation 7
- 8. Be more agile Customerneeds: Go faster Improve the quality and integrity of your most important data
- 9. Optimize staff Customer wants: ReachROI faster Realize Digital Transformation dream
- 10.
- 11. Hyperautomation is abusiness-driven, disciplined approach that organizations use to rapidly identify, vet and automate as as many business and IT processes as possible. It involves the orchestrated use of multiple technologies, tools or platforms platforms Gartner
- 12. Do not tryand make one tool answer all your organizations automation needs. Gartner
- 13. We have BluePrism and Precisely Automate and we choose the best tool on a case-by-case basis. Robotics Program Director – Global beverage and spirits company
- 14.
- 15. Automate platform: Benefits AgilitySpeed Improved data quality Business team focus Automation flexibility Scalability Proven track record Process visibility
- 16. The Automate platformdelivers: Hyperautomation Workflow Connectivity (APIs) Self-service portals Governance No/Low-code development Attended & unattended automation Forms Data Management Data quality Cloud deployment
- 17. Empowering citizen developers andbusiness teams to make an impact
- 18. Automate business-critical dataprocesses and any business process across your SAP landscape Plant maintenance assets, plans & processes Materials management & product launches Customer onboarding & maintenance Finance & accounting data and processes Vendor onboarding & maintenance
- 19. Example Use cases Value delivered throughthe Automate platform across the SAP landscape 20,000 50%-75% 90% 87% 97% Reduction in time to create a customer • Agility and speed • Increases competitive advantage Reduction in time needed to qualify vendors and materials • Speed • Process visibility • Improved productivity Journal entries processed during 4- day close window • Speed and improved data quality • Auditability • Team continued to work in Reduction in time to market • Agility and speed • Increases competitive advantage Reduction in cost to process materials changes • Lower costs • Maintain current staffing levels • Faster ROI
- 20. Key Takeaways Hyperautomation success depends onadopting a best-of-breed portfolio approach • Hyperautomation is not a single solution • Automation success depends process and data integrity • The Precisely Automate platform has the capabilities to be the heart of a successful Hyperautomation • We have an established track record of delivering automation solutions with defined business outcomes • Our focus is on citizen developer created complex, data-intensive, master data use cases
- 21. The global leader indata integrity software Our data integrity software, data enrichment products, and strategic services deliver accuracy, consistency, and context to power confident business decisions. Brands you trust, trust us Data leaders partner with us of the Fortune 100 99 Customers in more than 100 2,500 employees customers 12,000 countries Integrate Enrich Locate Verify Data Integrity Suite
- 22. Let’s continue the conversation… Contactus Set up a 30-minute personalized demo +1-877-700-0970 “Get in touch” on www.precisely.com www.precisely.com Demos White Papers Case Studies
- 23.
- 24.
Editor's Notes
- #2 Welcome, I’m Tim Fujita-Yuhas and I lead the product management team for Precisely’s Automate product family.
- #3 I joined Precisely as part of its acquisition of Winshuttle in 2021. For 18 years Winshuttle was a leader for SAP data and process automation and now as a part of Precisely, we have grown to do even more in the automation market with trusted data.
- #4 I’m excited to be talking with you today regarding digital transformation, hyperautomation, and how Precisely Automate products can further your company’s automation journey.
- #5 Both Precisely and many Industry analysts are seeing that there is an exploding need in the market for both trusted data & hyperautomation in organizations. Organizational leaders are learning that process automation and trusted data go together and both play a role in fueling a company’s digital transformation initiatives that will drive better business results.
- #6 If you think of about a business’ digital transformation journey, one of the key focal areas is what is referred to as master data processes that center on key business processes and their associated decisions that drive business outcomes. All of these surrounding factors need to be considered as they relate to hyperautomation and we’ll come back to this point later on.
- #7 As a reminder, there is a great deal of importance in having trusted data for executing on your digital transformation initiative. We also believe that if you go a step further, the interdependence of process automation and data is what really delivers business agility and should be an important factor in an organization’s digital transformation strategy.
- #8 Why is automation such a hot topic these days? The pandemic showed many of the shortcomings of our decades of digital transformation efforts. We have spent years and countless dollars digitizing our data and processes, but when the pandemic hit, many of us were caught flatfooted by the limitations of the business solutions that were in place. As a result, we are now seeing that for many organizations, the next step on their digital transformation journey is automating their critical business processes. Many of these processes are centered on the data in their SAP ERP systems or other systems of record and involve creating and managing master data. Now, let’s look at the needs and wants that companies have coming out of the pandemic and how they can be addressed through hyperautomation.
- #9 Coming out of the pandemic, many of the critical needs companies have are the same ones as they had before the pandemic, but now there is a more urgent need to address them before we are faced with another sudden, existential disruption like generative Artificial Intelligence. In talking with our customers, we identified three core needs that companies have, which can be addressed by hyperautomation: 1) The need to be more agile, with the ability to pivot and adapt when their businesses or markets are disrupted. 2) They continue to need to go faster to meet competitive threats and keep up with the ever-accelerating changes in the marketplace especially as their business data grows 3) They need to address these first two needs while improving the quality and integrity of their most important data – their master data. Since data has become the fuel they use to make critical business decisions, they need to make sure that it is of the highest quality and that they can rely on it.
- #10 In addition to the critical needs that businesses have, they also want to achieve a number of objectives that will help them remain competitive especially in a down economy, these include: First is The desire to optimize staff – Organizations have spent the better part of the past two decades right sizing, scaling and then downsizing their organizations to be as efficient as possible for today’s business conditions. The problem is that the market keeps evolving, and they continue to gather more business-critical data every day. They want to find ways to help make the staff they have today more efficient and effective. Second They want to reach ROI faster or have shorter time to value for their automation solutions. One of the early struggles with automation has been that it can be difficult to measure in terms of business value other than simply time savings, or an automation solution can have a return on investment horizon that is too long to justify the up-front cost. Lastly, organizations want to realize their digital transformation dream at the same time as they pursue the first two items.
- #11 I would argue that hyperautomation is one of the central ingrediants to an organization’s realization of their digital transformation dream.
- #12 As a reminder, Gartner coined this term to represent a broader set of technologies, solutions and capabilities that were increasingly converging into a newer market than what used to be called the business process automation market. Hyperautomation is a business-driven, disciplined approach that organizations use to rapidly identify, vet and automate as many business and IT processes as possible. Note there is no single process automation technology that provides every capability required to deliver hyperautomation across an organization In automating many use cases, selecting the appropriate automation technology is not about simply picking one tool versus another tool. Rather, customers are increasingly focused on determining the best combination of complementary technologies. Hyperautomation involves the orchestrated usage of multiple technologies. Orchestrated means to find the best solution for a specific business problem. Thus you may have several different hyperautomation tools all delivering benefits like speed, agility, compliance etc but each with a different focus on these factors. For example at Precisely our focus is on the data-intensive processes, such as the SAP Master Data processes that require a combination of Process automation, Digitalization and Data Stewardship.
- #13 This isn’t just our recommendation. Gartner continues to recommend that companies adopt a best-of-breed approach to automation use cases. Adopting a Hyperautomation strategy means not getting locked into a single technology ecosystem or platform. Find the best, most flexible combination of technologies that are going to help you achieve your goals.
- #14 As another example, almost all our customers have a Robotic Process Automation tool/vendor that they have selected, but our customers have also found that the usage of RPA bots with our automation platform frequently offers the best business results in terms of TCO and business agility.
- #15 Returning back to the topic of your master data processes and their impact on your digital transformation journey, the Precisely Automate platform delivers business process specific solutions against many of the factors associated with hyperautomation which are focused on what an organization wants and needs.
- #16 Customers are looking to do more with less and get quick ROI for their initial use case but then expand their platform usage to deliver more solutions and thus realize great TCO over time. These are the primary benefits that the Precisely Automate platform delivers. Agility to quickly adapt to changes in your business environment through flexible workflow automation Speed for faster, more efficient processes Improved initial data quality through elimination of manual data entry and integrated data stewardship capabilities Process Visibility throughout a complex process for: Reporting Process Intelligence Process linking - real-time process tracking Audit support Historical comparison/analysis Business team focus – Low code/no code environment enables business teams and those closest to a process to develop automation solutions Automation flexibility - to determine best automation route (attended vs unattended, form or Excel interface, connection to other systems of record through APIs for end-to-end process automation) Scalability to process almost any amount of data as needed by a process step Proven track record – More than a dozen years of ERP process automation success has demonstrated why Automate is a leading process automation platform/solution for thousands of users world-wide.
- #17 One of the core, defining characteristics of an automation platform is a broad set of capabilities that you need to consider when adopting a hyperautomation strategy. Our Automate platform delivers a complete set of automation capabilities from data automation to complex process automation. Data automation enables you to automate mass data creation and management activities such as pricing or materials data changes using Excel. On the process automation side Excel workflow enables you to manage the data automation files through a complex workflow. A prime example of Excel workflow is for journal entries in finance. There is a good chance that you are already managing your journal entries in Excel. Excel workflow allows you to manage these Excel files through a contingent review and approval process that uses your business rules to determine the routing and approval process. And once the final approval is received, the data is automatically posted to SAP. No manual data entry at the end of the process. I’ll review some of the capabilities that the Precisely Automate platform has which help it form the center of your Hyperautomation strategy: Workflow is how we achieve flexible process automation and the workflow engine in the platform has been specifically developed for complex, data-intensive SAP-centric processes Connectivity through APIs enables you to automate complex processes where you need to retrieve and update data across multiple systems of record. Customers create end-to-end automation solutions for use cases that require Salesforce, ServiceNow as well as SAP data for example. Self-Service portal capabilities help further enhance automated processes by allowing outside parties to contribute to the process. A great example of this are portals that allow partners or vendors, to access, enhance or modify their data through a secure web page. This can kick off a workflow to review and approve the data, or directly post data to your system of record. Attended & unattended automation recognizes that while there are processes we can automate that do not require human intervention (unattended), many of the complex processes that are core to the success of our business are “human in the loop” meaning attended solutions that people are required to input, review or modify data. Having the capability to develop solutions for both attended and unattended scenarios can give more flexibility than a platform centered on unattended processes only. Data Quality - We talked earlier about the interdependence of process and data in achieving automation success. With data stewardship integrated throughout a complex automated process, the Precisely Automate platform offers a more comprehensive set of data quality capabilities than automation tools that are only focused on process automation. As a holistic offering, the Precisely Automate platform provides a combination of capabilities which are central to your Hyperautomation strategy.
- #18 Many automation platforms are great if you have technically savvy developers, but our particular strength is in providing a better TCO for automation due to our primary focus on citizen developers rather than on solely IT developers since the subject matter experts for a business process like a master data creation solution resides in a company’s business teams and they understand the data and the users who are closest to the execution of automation solutions for their business functions. The Subject Matter Experts don’t need to be technical skilled the way that RPA providers require of their users to develop automation solutions.
- #19 Here are examples of the kinds of solutions that our citizen developers can create that both advance an organization’s digital transformation journey and achieve the promised benefits of hyperautomation.
- #20 Many organizations are focused on cost savings for solutions, but the improvements in data quality that come with these automation solutions also deliver benefits like business agility as data and process requirements can quickly change over time. One of the things we do in working with our customers on their automation solution planning is share business results of other automation use cases for a given industry so as to spark ideas of what to focus next on for maximizing the benefits of using the Precisely Automate platform.
- #21 To recap Hyperautomation is not a single solution: “It involves the orchestrated use of multiple technologies, tools or platforms” Automation success depends on equal consideration of process and data integrity The Precisely Automate platform has the capabilities to be the heart of a successful Hyperautomation strategy for digital transformation. We have an established track record of delivering automation solutions with defined business outcomes Our focus is on citizen developer created complex, data-intensive, master data use cases that are centered on SAP ERP data and work with other data sources as well
- #22 So if you want to learn more about what Precisely has to offer for your digital transformation dream and hyperautomation strategy
- #23 You can find more information about Precisely’s Automate products at precisely.com under SAP Process automation in the Solutions section of the web site.
- #24 Hyperautomation Seed questions: 1) In your experience, what are the biggest challenges to successfully implementing hyperautomation in an enterprise? Many businesses are still learning through trial and error that using a RPA tool for SAP data related automation results in brittle solutions that are costly to maintain rather than using a RPA tool with our SAP DATA API for a solution that enables faster agility with lower TCO as data or automation requirements change. This is why we’ve been highlighting customer learnings so other organizations can benefit from their experience. Another challenge is specific to SAP centric customers who are migrating from their highly customized ECC ERP system to SAP S/4HANA, they are learning about the importance of clean core (removing customizations inside their ERP system) and are just starting to understand that platforms like Precisely Automate support their clean core initiative and we’ve been delivering clean core benefits to our customers for more than a dozen years. 2) We are looking into adopting more of a hyperautomation approach in our company but are trying to figure out a management structure for implementation. From what you know, who usually owns these kind of initiatives? The first best practice that I’ve seen customers adopt is embracing an organizational structure that puts automation into the hands of citizen developers who are the subject matter experts on the data and processes being automated rather than requiring IT developers to create all the automation solutions for their business teams. The second best practice is that as the automation initiative scales up in an organization, the organization forms a shared service center of excellence to train and enable these citizen developers and may even own the delivery of the more complex data and process automation solutions especially for solutions that span multiple lines of business. 3) Are there better processes to start with than others when launching hyperautomation? Essentially, where do we start? There is no one size fits all answer to this. I’ve seen Finance departments lead the way or Master Data teams drive automation or a business transformation team drive the prioritization of hyperautomation projects. One successful adoption strategy for process automation usually involves picking an initial use case that can deliver a quick time to value for the business since that both delivers ROI quickly and provides some automation experience to the team quickly. Another proven strategy is to identify a data intensive, complex business process like in master data creation that Precisely’s Professional Services or one of our trained partners can build and deliver initially so the customer understands how powerful and scalable Precisely Automate is in delivering solutions that provide more than just time savings, but benefits like improved data quality and that can demonstrate the value of the automation solution in terms of business outcomes. 4) can you share some examples of how hyperautomation could improve my customers experience so I can win more business? Great question in this economic downturn where organizations are trying to either acquire more customers or get existing customers to spend more with them. Many organizations find that their customer onboarding and engagement process can be particularly inefficient from an automation perspective. Thus if an organization can offer their own customers a self-service portal with forms and workflow solutions that can ensure data quality while onboarding customers faster and that can provide a better user experience in attracting and retaining customers, this is going to help their revenue generation. This can be for enrollment, managing customer billing information, updating points of contacts within the business, or collecting new information from customers to sign up for additional products and services that your organization may offer.
- #25 Thank you for your time today.