Georg Rehm, profile picture
Uploaded byGeorg Rehm
1,769 views

A Strategic Research and Innovation Agenda for the Multilingual Digital Single Market

The document discusses META-NET, a network that received EU funding to research overcoming language barriers in Europe. It summarizes that META-NET published the first strategic research agenda for language technology in 2013 and is now drafting an updated version. The presentation also outlines META-NET's work developing strategies and roadmaps to achieve a truly multilingual European Digital Single Market.

Embed presentation

Download to read offline
META-NET has received funding from the EU’s Horizon 2020 research and innovation programme through the contract CRACKER
 (grant agreement no.: 645357). Formerly co-funded by FP7 and ICT PSP through the contracts T4ME (grant agreement no.: 249119), CESAR (grant agreement no.: 271022), METANET4U (grant agreement no.: 270893) and META-NORD (grant agreement no.: 270899). A Strategic Research and Innovation Agenda for the Multilingual Digital Single Market Georg Rehm META-NET Network Manager – CRACKER Coordinator DFKI, Germany georg.rehm@dfki.de ICT 2015 – Networking Session “Growth! How to connect languages and transform commerce for the DSM” Lisbon, Portugal, October 22, 2015
q  

 60 research centres in 34 countries.
 Chair of Executive Board: Jan Hajic (CUNI). q  

 Multilingual Europe 
 Technology Alliance.
 800+ members in 
 70 countries (published in 2013) (31 volumes; published in 2012)
1 DFKI Germany Georg Rehm (Coordinator) 2 CUNI Czech Republic Jan Hajic 3 ELDA France Khalid Choukri 4 FBK Italy Marcello Federico 5 ATHENA RC Greece Stelios Piperidis 6 UEDIN UK Philipp Koehn 7 USFD UK Lucia Specia (Coordination and Support Action, H2020-ICT17, 2015–2017, 36 months) CRACKER – Cracking the Language Barrier Coordination, Evaluation and Resources 
 for European MT Research
q  Top priority in the European Union. q  Expected to add 340b€ to European GDP and hundreds of thousands of new jobs. q  Unfortunately, the language topic is not included in the EC’s Digital Single Market strategy. q  This poses a severe challenge!
q  The consequence: the European Digital Single Market must be multilingual. q  If not, it will consist of 20+ isolated and fragmented markets. q  Language barriers are market barriers!
http://www.meta-net.eu 7 THREE PRIORITY AREAS FOR ACHIEVINGTHE MULTILINGUAL DIGITAL SINGLE MARKET Multilingual access to all digital goods and services across Europe1 Customers are six times more likely to buy from sites in their native language. Most EU languages address less than 3% of the market, fundamentally limiting SMEs operating in countries where those languages are spoken. Language can be expensive for SMEs Online businesses face around €5,000 in up-front costs for each new language they translate their websites into, plus similar Even when sites are translated, the vast majority of SMEs cannot respond to support requests or customer feedback in other languages. Such English is not the answer 52% of EU customers do not purchase Adding even a few languages to an SME’s website beyond English can have a major impact on revenue. Large organizations today to increase market share. 6x more likely to purchase Site in buyer’s native language Site in foreign language Likelihoodofpurchasing Multilingual Digital Single Market Fact
http://www.meta-net.eu 8 Geo-blocking: due to nationality, location, or residence customers Language-blocking: languages they do not speak however, current online translation is insufficient trying to conduct common languages Geo-blocking and language-blocking are barriers to access Both geo-blocking and language-blocking are daily problems for tens of millions of EU citizens. Lack of language technology support (automatic translation, tools to assist human translators, and multilingual support in European businesses. Multilingual Digital Single Market Fact
http://www.meta-net.eu 9www.meta-net.eu Chinese (510 million) W orld Spanish (165 million) W orld Portuguese (83 million) English (565 million) Japanese (100 million) Russian (60 million) Europe today (Many small markets) LANGUAGE TECHNOLOGY The Multilingual Digital Single Market Online Population Source:InternetWorldStats(MiniwattMarketingGroup)InternetWorldStats(Mini
q  Published in early 2013. q  First strategic research agenda for our field. q  Complex process of collecting and shaping technology visions. q  Hundreds of researchers participated. q  Very broad topics around multilingual Europe in general.
q  Unveiled at META-FORUM 2015 and Riga Summit. q  Builds upon several strategy papers and roadmaps. q  Version 0.5 D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT Strategic Agenda for the Multilingual Digital Single Market Technologies for Overcoming Language Barriers towards a truly integrated European Online Market D RAFT Version 0.5 – April 22, 2015
The European Data Economy: LT for Multilingual Data Value Chains D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT Strategic Agenda for the Multilingual Digital Single Market Technologies for Overcoming Language Barriers towards a truly integrated European Online Market D RAFT Version 0.5 – April 22, 2015
Technology Solutions for the Multilingual Digital Single Market D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT Strategic Agenda for the Multilingual Digital Single Market Technologies for Overcoming Language Barriers towards a truly integrated European Online Market D RAFT Version 0.5 – April 22, 2015
ii Strategic Agenda for the Multilingual Digital Single Market –Version 0.5 – April, 2015 Contents Executive Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .i 1  The Digital Single Market is a Multilingual Challenge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1.1  Overcoming Language Barriers with Technologies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 1.2  Language Technologies Made for Europe – in Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 1.3  Online Use of Languages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 1.4  Multilingual Big Data Text Analytics for the European Data Economy. . . . . . . . . . . . . . . . . . . . . 6 1.5  EC and Language Technology – Past and Present . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 1.6  The Economic Power of Language Technology and Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 2  A Strategic Programme for the Multilingual Digital Single Market . . . . . . . . . . . . . . . . . . . . . . . 10 2.1  Layer 1: Innovative Technology Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 2.2  Layer 2: Language Technology Services, Platforms, Infrastructures. . . . . . . . . . . . . . . . . . . . . . . 10 2.3  Layer 3: Priority Research Themes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 2.4  Related Areas, Applications, and Societal Challenges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 2.5  Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 3  Layer 1: Innovative Technology Solutions for the Multilingual Digital Single Market . . . . . . . 18 3.1  Technology Solutions for Businesses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 3.1.1  Unified Customer Experience and Cross-Cultural CRM (E-Commerce) . . . . . . . . . . . . . . 18 3.1.2  Digital Translation Centre . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 3.1.3  Content Curation and Content Production . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 3.1.4  Virtual and Real Translingual Spaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 3.1.5  Voice of the Customer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 3.1.6  Business Intelligence using Big Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 3.1.7  Multimodal User Experience for Connected Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 3.1.8  Smart Multilingual Assistants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 3.2  Technology Solutions for Public Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 3.2.1  Voice of the Citizen – Social Intelligence on Big Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 3.2.2  Online Dispute Resolution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 3.2.3  E-Participation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 3.2.4  E-Government. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 3.2.5  E-Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 3.2.6  E-Learning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 4  Layer 2: Language Technology Services, Platforms, Infrastructures. . . . . . . . . . . . . . . . . . . . . . . 29 5  Layer 3: Priority Research Themes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 6  Horizontal Framework Aspects. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 6.1  Language Policies and Public Procurement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 6.2  Standards and Interoperability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 6.3  Open Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 6.4  Copyright and Data Protection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 7  Conclusions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 7.1  Expected Economic Impact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 7.2  Relevance to the EC’s Digital Single Market Strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 7.3  Potential Funding Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 7.4  Next Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Appendix A. Input Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Appendix B. Digital Language Extinction in Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT Strategic Agenda for the Multilingual Digital Single Market Technologies for Overcoming Language Barriers towards a truly integrated European Online Market D RAFT Version 0.5 – April 22, 2015
ii Strategic Agenda for the Multilingual Digital Single Market –Version 0.5 – April, 2015 Contents Executive Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .i 1  The Digital Single Market is a Multilingual Challenge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1.1  Overcoming Language Barriers with Technologies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 1.2  Language Technologies Made for Europe – in Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 1.3  Online Use of Languages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 1.4  Multilingual Big Data Text Analytics for the European Data Economy. . . . . . . . . . . . . . . . . . . . . 6 1.5  EC and Language Technology – Past and Present . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 1.6  The Economic Power of Language Technology and Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 2  A Strategic Programme for the Multilingual Digital Single Market . . . . . . . . . . . . . . . . . . . . . . . 10 2.1  Layer 1: Innovative Technology Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 2.2  Layer 2: Language Technology Services, Platforms, Infrastructures. . . . . . . . . . . . . . . . . . . . . . . 10 2.3  Layer 3: Priority Research Themes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 2.4  Related Areas, Applications, and Societal Challenges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 2.5  Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 3  Layer 1: Innovative Technology Solutions for the Multilingual Digital Single Market . . . . . . . 18 3.1  Technology Solutions for Businesses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 3.1.1  Unified Customer Experience and Cross-Cultural CRM (E-Commerce) . . . . . . . . . . . . . . 18 3.1.2  Digital Translation Centre . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 3.1.3  Content Curation and Content Production . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 3.1.4  Virtual and Real Translingual Spaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 3.1.5  Voice of the Customer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 3.1.6  Business Intelligence using Big Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 3.1.7  Multimodal User Experience for Connected Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 3.1.8  Smart Multilingual Assistants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 3.2  Technology Solutions for Public Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 3.2.1  Voice of the Citizen – Social Intelligence on Big Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 3.2.2  Online Dispute Resolution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 3.2.3  E-Participation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 3.2.4  E-Government. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 3.2.5  E-Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 3.2.6  E-Learning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 4  Layer 2: Language Technology Services, Platforms, Infrastructures. . . . . . . . . . . . . . . . . . . . . . . 29 5  Layer 3: Priority Research Themes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 6  Horizontal Framework Aspects. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 6.1  Language Policies and Public Procurement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 6.2  Standards and Interoperability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 6.3  Open Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 6.4  Copyright and Data Protection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 7  Conclusions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 7.1  Expected Economic Impact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 7.2  Relevance to the EC’s Digital Single Market Strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 7.3  Potential Funding Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 7.4  Next Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Appendix A. Input Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Appendix B. Digital Language Extinction in Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT Strategic Agenda for the Multilingual Digital Single Market Technologies for Overcoming Language Barriers towards a truly integrated European Online Market D RAFT Version 0.5 – April 22, 2015
ii Strategic Agenda for the Multilingual Digital Single Market –Version 0.5 – April, 2015 Contents Executive Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .i 1  The Digital Single Market is a Multilingual Challenge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1.1  Overcoming Language Barriers with Technologies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 1.2  Language Technologies Made for Europe – in Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 1.3  Online Use of Languages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 1.4  Multilingual Big Data Text Analytics for the European Data Economy. . . . . . . . . . . . . . . . . . . . . 6 1.5  EC and Language Technology – Past and Present . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 1.6  The Economic Power of Language Technology and Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 2  A Strategic Programme for the Multilingual Digital Single Market . . . . . . . . . . . . . . . . . . . . . . . 10 2.1  Layer 1: Innovative Technology Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 2.2  Layer 2: Language Technology Services, Platforms, Infrastructures. . . . . . . . . . . . . . . . . . . . . . . 10 2.3  Layer 3: Priority Research Themes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 2.4  Related Areas, Applications, and Societal Challenges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 2.5  Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 3  Layer 1: Innovative Technology Solutions for the Multilingual Digital Single Market . . . . . . . 18 3.1  Technology Solutions for Businesses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 3.1.1  Unified Customer Experience and Cross-Cultural CRM (E-Commerce) . . . . . . . . . . . . . . 18 3.1.2  Digital Translation Centre . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 3.1.3  Content Curation and Content Production . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 3.1.4  Virtual and Real Translingual Spaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 3.1.5  Voice of the Customer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 3.1.6  Business Intelligence using Big Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 3.1.7  Multimodal User Experience for Connected Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 3.1.8  Smart Multilingual Assistants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 3.2  Technology Solutions for Public Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 3.2.1  Voice of the Citizen – Social Intelligence on Big Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 3.2.2  Online Dispute Resolution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 3.2.3  E-Participation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 3.2.4  E-Government. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 3.2.5  E-Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 3.2.6  E-Learning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 4  Layer 2: Language Technology Services, Platforms, Infrastructures. . . . . . . . . . . . . . . . . . . . . . . 29 5  Layer 3: Priority Research Themes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 6  Horizontal Framework Aspects. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 6.1  Language Policies and Public Procurement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 6.2  Standards and Interoperability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 6.3  Open Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 6.4  Copyright and Data Protection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 7  Conclusions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 7.1  Expected Economic Impact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 7.2  Relevance to the EC’s Digital Single Market Strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 7.3  Potential Funding Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 7.4  Next Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Appendix A. Input Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Appendix B. Digital Language Extinction in Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT Strategic Agenda for the Multilingual Digital Single Market Technologies for Overcoming Language Barriers towards a truly integrated European Online Market D RAFT Version 0.5 – April 22, 2015
D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT Strategic Agenda for the Multilingual Digital Single Market Technologies for Overcoming Language Barriers towards a truly integrated European Online Market D RAFT Version 0.5 – April 22, 2015 ii Strategic Agenda for the Multilingual Digital Single Market –Version 0.5 – April, 2015 Contents Executive Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .i 1  The Digital Single Market is a Multilingual Challenge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1.1  Overcoming Language Barriers with Technologies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 1.2  Language Technologies Made for Europe – in Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 1.3  Online Use of Languages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 1.4  Multilingual Big Data Text Analytics for the European Data Economy. . . . . . . . . . . . . . . . . . . . . 6 1.5  EC and Language Technology – Past and Present . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 1.6  The Economic Power of Language Technology and Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 2  A Strategic Programme for the Multilingual Digital Single Market . . . . . . . . . . . . . . . . . . . . . . . 10 2.1  Layer 1: Innovative Technology Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 2.2  Layer 2: Language Technology Services, Platforms, Infrastructures. . . . . . . . . . . . . . . . . . . . . . . 10 2.3  Layer 3: Priority Research Themes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 2.4  Related Areas, Applications, and Societal Challenges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 2.5  Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 3  Layer 1: Innovative Technology Solutions for the Multilingual Digital Single Market . . . . . . . 18 3.1  Technology Solutions for Businesses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 3.1.1  Unified Customer Experience and Cross-Cultural CRM (E-Commerce) . . . . . . . . . . . . . . 18 3.1.2  Digital Translation Centre . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 3.1.3  Content Curation and Content Production . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 3.1.4  Virtual and Real Translingual Spaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 3.1.5  Voice of the Customer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 3.1.6  Business Intelligence using Big Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 3.1.7  Multimodal User Experience for Connected Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 3.1.8  Smart Multilingual Assistants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 3.2  Technology Solutions for Public Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 3.2.1  Voice of the Citizen – Social Intelligence on Big Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 3.2.2  Online Dispute Resolution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 3.2.3  E-Participation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 3.2.4  E-Government. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 3.2.5  E-Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 3.2.6  E-Learning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 4  Layer 2: Language Technology Services, Platforms, Infrastructures. . . . . . . . . . . . . . . . . . . . . . . 29 5  Layer 3: Priority Research Themes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 6  Horizontal Framework Aspects. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 6.1  Language Policies and Public Procurement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 6.2  Standards and Interoperability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 6.3  Open Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 6.4  Copyright and Data Protection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 7  Conclusions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 7.1  Expected Economic Impact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 7.2  Relevance to the EC’s Digital Single Market Strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 7.3  Potential Funding Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 7.4  Next Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Appendix A. Input Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Appendix B. Digital Language Extinction in Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
•  Federation of European projects 
 and organisations working on technologies for multilingual Europe. •  Currently 8 organisations and 
 19 projects on board – and growing. •  Key idea: to have one platform and one umbrella initiative for all stakeholders of multilingual Europe. http://www.cracking-the-language-barrier.eu
Summary and Conclusions q  The DSM must be multilingual. q  Big challenge. q  Unique opportunity. q  Version 0.5 of the SRIA provides 
 a first set of solutions. q  Next steps: §  Extend the Cracking the 
 Language Barrier initiative. §  Update and simplify the SRIA. §  Prepared, endorsed, published 
 by the whole community. D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT Strategic Agenda for the Multilingual Digital Single Market Technologies for Overcoming Language Barriers towards a truly integrated European Online Market D RAFT Version 0.5 – April 22, 2015 and growing …
Thank you! Available on the META-NET, CRACKER, Cracking the Language Barrier and Riga Summit 2015 websites. http://www.meta-net.eu http://www.meta-forum.eu http://multilingualeurope.eu http://rigasummit2015.eu http://www.cracker-project.eu http://www.cracking-the-language-barrier.eu D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT Strategic Agenda for the Multilingual Digital Single Market Technologies for Overcoming Language Barriers towards a truly integrated European Online Market D RAFT Version 0.5 – April 22, 2015 Current eCommerce growth within Europe is about half that of the US, due partially to a lack of language coverage from European SMEs. Lessthan5%ofEuropeanSMEscurrentlysellcross-language. Multilingual Digital Single Market Why Europe needs a No single language accounts for more than 20% of the potential Multilingual Digital Single Market. Most account for less than 3% of the DSM. Without a solution, the European Digital Single Market will remain fragmented. Europe’s 24 official languages present a tremendous opportunity for European business Removing language barriers within Europe would open access to 73% (with >€25 trillion in annual revenue!) of the world’s digitally accessible market to European enterprise. Europetodayisnotasinglemarket: itisaseparatedinto20+smalllanguagemarkets. www.meta-net.eu Chinese (510 million) Wo rld Spa nish (16 5 mill ion) Wo rld Por tugu ese (83 mill ion) English (565 million) Jap ane se (10 0 mill ion) Rus sian (60 mill ion) Europe today (Many small markets) LANGUAGE TECHNOLOGY The Multilingual Digital Single Market Online Population Source:InternetWorldStats(MiniwattMarketingGroup)InternetWorldStats(Mini Georg Rehm georg.rehm@dfki.de

More Related Content

PDF
Language Resources for Multilingual Europe
byGeorg Rehm
 
PPTX
The Strategic Agenda for the Multilingual Digital Single Market V0.9
byGeorg Rehm
 
PDF
Language Technologies for Big Data – A Strategic Agenda for the Multilingual ...
byGeorg Rehm
 
PDF
Multilingual Europe in late 2016 – A Strategic Research and Innovation Agenda...
byGeorg Rehm
 
PDF
Human Language Technologies in a Multilingual Europe
byGeorg Rehm
 
PDF
META-NET and META-SHARE: Language Technology for Europe
byGeorg Rehm
 
PDF
META-NET: Language Technology for Europe
byGeorg Rehm
 
PDF
Multilingualism for Digital Europe
byGeorg Rehm
 
Language Resources for Multilingual Europe
byGeorg Rehm
 
The Strategic Agenda for the Multilingual Digital Single Market V0.9
byGeorg Rehm
 
Language Technologies for Big Data – A Strategic Agenda for the Multilingual ...
byGeorg Rehm
 
Multilingual Europe in late 2016 – A Strategic Research and Innovation Agenda...
byGeorg Rehm
 
Human Language Technologies in a Multilingual Europe
byGeorg Rehm
 
META-NET and META-SHARE: Language Technology for Europe
byGeorg Rehm
 
META-NET: Language Technology for Europe
byGeorg Rehm
 
Multilingualism for Digital Europe
byGeorg Rehm
 

What's hot

PDF
Promoting the Use of Basque via Language Technology
bytechiaith
 
PDF
The META-NET Strategic Research Agenda and Linked Open Data
byGeorg Rehm
 
PDF
META-NET: Towards a Strategic Research Agenda for Multilingual Europe
byGeorg Rehm
 
PPTX
Celtic language technologies in the digital age
bytechiaith
 
PDF
The META-NET Language White Paper Series
byGeorg Rehm
 
PDF
Language Technology for Multilingual Europe
byGeorg Rehm
 
PDF
Language Technologies for Multilingual Europe - Towards a Human Language Proj...
byGeorg Rehm
 
PDF
Computational Morphology and the META-NET Strategic Research Agenda for Multi...
byGeorg Rehm
 
PPTX
Phil Ritchie | Putting Standards into Action: Multilingual and Semantic Enric...
bysemanticsconference
 
PDF
Quaero Technology Catalog
byNabil Bouzerna
 
PDF
Towards a Human Language Project for Multilingual Europe: AI and Interpretation
byGeorg Rehm
 
PDF
AI and Conference Interpretation – From Smart Assistants for the Human Interp...
byGeorg Rehm
 
PDF
Overview of the Sustainability Plans of the ICT-29b) Projects
byPretaLLOD
 
PDF
SETAF 2015 Sponsorship Prospectus
byDale Butler
 
PPTX
Introducing parthenos powerpoint presentation december 2015 updated
byParthenos
 
PPT
Road2 germany xl zwolle 08062017 oth
byOlaf ter Haar
 
PPTX
FP7-ICT Programme
byLeandro Ciuffo
 
PPTX
Freme general-overview-version-june-2015
byFREMEProjectH2020
 
ODP
CMS Research Presentation
byPauloTrezentos
 
PPTX
Sasaki webtechcon2010
byFelix Sasaki
 
Promoting the Use of Basque via Language Technology
bytechiaith
 
The META-NET Strategic Research Agenda and Linked Open Data
byGeorg Rehm
 
META-NET: Towards a Strategic Research Agenda for Multilingual Europe
byGeorg Rehm
 
Celtic language technologies in the digital age
bytechiaith
 
The META-NET Language White Paper Series
byGeorg Rehm
 
Language Technology for Multilingual Europe
byGeorg Rehm
 
Language Technologies for Multilingual Europe - Towards a Human Language Proj...
byGeorg Rehm
 
Computational Morphology and the META-NET Strategic Research Agenda for Multi...
byGeorg Rehm
 
Phil Ritchie | Putting Standards into Action: Multilingual and Semantic Enric...
bysemanticsconference
 
Quaero Technology Catalog
byNabil Bouzerna
 
Towards a Human Language Project for Multilingual Europe: AI and Interpretation
byGeorg Rehm
 
AI and Conference Interpretation – From Smart Assistants for the Human Interp...
byGeorg Rehm
 
Overview of the Sustainability Plans of the ICT-29b) Projects
byPretaLLOD
 
SETAF 2015 Sponsorship Prospectus
byDale Butler
 
Introducing parthenos powerpoint presentation december 2015 updated
byParthenos
 
Road2 germany xl zwolle 08062017 oth
byOlaf ter Haar
 
FP7-ICT Programme
byLeandro Ciuffo
 
Freme general-overview-version-june-2015
byFREMEProjectH2020
 
CMS Research Presentation
byPauloTrezentos
 
Sasaki webtechcon2010
byFelix Sasaki
 

Similar to A Strategic Research and Innovation Agenda for the Multilingual Digital Single Market

PDF
Cracking the Language Barrier for a Multilingual Europe
byGeorg Rehm
 
PDF
Communication channels for the european single digital market
byMariana Damova, Ph.D
 
PDF
AI for Translation Technologies and Multilingual Europe
byGeorg Rehm
 
PDF
The Strategic Impact of META-NET on the Regional, National and International ...
byGeorg Rehm
 
PDF
The META-NET Strategic Research Agenda for Multilingual Europe 2020
byGeorg Rehm
 
PDF
ELSE IF 2019: What’s next for Multilingual Europe?
byPretaLLOD
 
PDF
ELSE IF 2019: Language Technology Market: State-of-the-Art, Trends and Value ...
byPretaLLOD
 
PPTX
Andrejs Vasiljevs (Tilde) at the Industry Leaders Forum 2015
byTAUS - The Language Data Network
 
PDF
European Language Technologies – Past, Present and Future
byGeorg Rehm
 
PDF
MLi - Project presentation
byMLi Project
 
PDF
META-NET and META-SHARE: An Overview
byGeorg Rehm
 
PDF
TAUS MT Showcase, MT@EC for European public administrations and online servic...
byTAUS - The Language Data Network
 
PDF
Is MT ready for e-Government? The Latvian Story. Indra Samite, Tilde
byABBYY Language Serivces
 
PDF
TAUS MT Showcace, MT Applications in the EU Public Sector, Adrejs Vasiljevs, ...
byTAUS - The Language Data Network
 
PDF
TAUS Roundtable Moscow, Is MT Ready for e-Government, The Latvian Story, Indr...
byTAUS - The Language Data Network
 
PDF
Europeana meeting under Finland’s Presidency of the Council of the EU - Day 2...
byEuropeana
 
PDF
CEF eTranslation: Multilingualism for Europe by Markus Foti - EuropeanaTech C...
byEuropeana
 
PPT
Multilingual challenges for accessing digitized culture online - Riga Summit 15
byAntoine Isaac
 
PPT
Localization 101: How to Avoid Being Left Behind in a Global Economy and Glob...
byScott Abel
 
PDF
Digital single market_factsheet_2015
byMonica Lupașcu
 
Cracking the Language Barrier for a Multilingual Europe
byGeorg Rehm
 
Communication channels for the european single digital market
byMariana Damova, Ph.D
 
AI for Translation Technologies and Multilingual Europe
byGeorg Rehm
 
The Strategic Impact of META-NET on the Regional, National and International ...
byGeorg Rehm
 
The META-NET Strategic Research Agenda for Multilingual Europe 2020
byGeorg Rehm
 
ELSE IF 2019: What’s next for Multilingual Europe?
byPretaLLOD
 
ELSE IF 2019: Language Technology Market: State-of-the-Art, Trends and Value ...
byPretaLLOD
 
Andrejs Vasiljevs (Tilde) at the Industry Leaders Forum 2015
byTAUS - The Language Data Network
 
European Language Technologies – Past, Present and Future
byGeorg Rehm
 
MLi - Project presentation
byMLi Project
 
META-NET and META-SHARE: An Overview
byGeorg Rehm
 
TAUS MT Showcase, MT@EC for European public administrations and online servic...
byTAUS - The Language Data Network
 
Is MT ready for e-Government? The Latvian Story. Indra Samite, Tilde
byABBYY Language Serivces
 
TAUS MT Showcace, MT Applications in the EU Public Sector, Adrejs Vasiljevs, ...
byTAUS - The Language Data Network
 
TAUS Roundtable Moscow, Is MT Ready for e-Government, The Latvian Story, Indr...
byTAUS - The Language Data Network
 
Europeana meeting under Finland’s Presidency of the Council of the EU - Day 2...
byEuropeana
 
CEF eTranslation: Multilingualism for Europe by Markus Foti - EuropeanaTech C...
byEuropeana
 
Multilingual challenges for accessing digitized culture online - Riga Summit 15
byAntoine Isaac
 
Localization 101: How to Avoid Being Left Behind in a Global Economy and Glob...
byScott Abel
 
Digital single market_factsheet_2015
byMonica Lupașcu
 

More from Georg Rehm

PDF
QURATOR: A Flexible AI Platform for the Adaptive Analysis and Creative Genera...
byGeorg Rehm
 
PDF
Observations on Annotations – From Computational Linguistics and the World Wi...
byGeorg Rehm
 
PDF
The Preparation, Impact and Future of the META-NET White Paper Series “Europe...
byGeorg Rehm
 
PDF
Künstliche Intelligenz beim Dolmetschen und Übersetzen
byGeorg Rehm
 
PDF
Herausforderungen und Lösungen für die europäische Sprachtechnologie- Forschu...
byGeorg Rehm
 
PDF
KI, Sprachtechnologie und Digital Humanities: Ein (unvollständiger) Überblick
byGeorg Rehm
 
PDF
Kuratieren im Zeitalter der KI
byGeorg Rehm
 
PDF
Artificial Intelligence for the Film Industry
byGeorg Rehm
 
PDF
KI für die Kundenkommunikation
byGeorg Rehm
 
PDF
Transformieren, Manipulieren, Kuratieren: Technologien für die Wissensarbeit ...
byGeorg Rehm
 
PDF
Digitale Kuratierungstechnologien: Anwendungsfälle in Digitalen Bibliotheken
byGeorg Rehm
 
PDF
EPUB, quo vadis? Publishing im W3C
byGeorg Rehm
 
PDF
Digitale Kuratierungstechnologien für verschiedene Branchen und Anwendungssze...
byGeorg Rehm
 
PDF
Generische Kuratierungstechnologien für spezifische Anwendungsfälle: Hintergr...
byGeorg Rehm
 
PDF
Curation Technologies for Multilingual Europe
byGeorg Rehm
 
PDF
Web Annotations – A Game Changer for Language Technology?
byGeorg Rehm
 
PDF
Globale Standards im Web of Things
byGeorg Rehm
 
PDF
W3C/DFKI Automotive Workshop
byGeorg Rehm
 
PDF
Digitale Kuratierungstechnologien – Beispiele aus ausgewählten Branchen
byGeorg Rehm
 
QURATOR: A Flexible AI Platform for the Adaptive Analysis and Creative Genera...
byGeorg Rehm
 
Observations on Annotations – From Computational Linguistics and the World Wi...
byGeorg Rehm
 
The Preparation, Impact and Future of the META-NET White Paper Series “Europe...
byGeorg Rehm
 
Künstliche Intelligenz beim Dolmetschen und Übersetzen
byGeorg Rehm
 
Herausforderungen und Lösungen für die europäische Sprachtechnologie- Forschu...
byGeorg Rehm
 
KI, Sprachtechnologie und Digital Humanities: Ein (unvollständiger) Überblick
byGeorg Rehm
 
Kuratieren im Zeitalter der KI
byGeorg Rehm
 
Artificial Intelligence for the Film Industry
byGeorg Rehm
 
KI für die Kundenkommunikation
byGeorg Rehm
 
Transformieren, Manipulieren, Kuratieren: Technologien für die Wissensarbeit ...
byGeorg Rehm
 
Digitale Kuratierungstechnologien: Anwendungsfälle in Digitalen Bibliotheken
byGeorg Rehm
 
EPUB, quo vadis? Publishing im W3C
byGeorg Rehm
 
Digitale Kuratierungstechnologien für verschiedene Branchen und Anwendungssze...
byGeorg Rehm
 
Generische Kuratierungstechnologien für spezifische Anwendungsfälle: Hintergr...
byGeorg Rehm
 
Curation Technologies for Multilingual Europe
byGeorg Rehm
 
Web Annotations – A Game Changer for Language Technology?
byGeorg Rehm
 
Globale Standards im Web of Things
byGeorg Rehm
 
W3C/DFKI Automotive Workshop
byGeorg Rehm
 
Digitale Kuratierungstechnologien – Beispiele aus ausgewählten Branchen
byGeorg Rehm
 

Recently uploaded

PPTX
Pizza Chain Market Data Scraping for Better Insights Report.pptx
byWeb Data Crawler
 
PDF
Artificial Intelligence(AI) full Book.pdf
bydeyanimesh299
 
PPTX
Scrape YouTube Video Data for Influencer Analytics.pptx
byWeb Data Crawler
 
PPTX
Cesium formate brine - A brief history - prepared by John Downs in May 2011
byJohn Downs
 
PPTX
AI Bot Traffic Surge: Retail Fraud Threat for Age-Restricted Websites
byFTx Identity
 
PDF
Navigating the Spectrum of Advanced AI – Agentic, Autonomous, and Autopoietic...
byScott M. Graffius
 
PDF
Unit 1.2 Components of a Computer System.pdf
bySanieBautista
 
PPTX
Salesforce Spring 26 Release Key .pptx
byMehediHasan939830
 
PPT
Information and Communication Technologies and Power
byJeffrey Hart
 
PDF
Artificial Intelligence and Barbarism - Conceptual Map
byalfadix
 
PDF
IAC 500 Sensor - Humidity Measurement Device
byCS Instruments
 
PPTX
Cybersecurity Basics: Understanding Threats, Protection Methods, and Safe Dig...
byDhruvManiar3
 
PDF
IAI-Unit1-notes useful.............................
bydinesh620610
 
PDF
How Azure DevOps Consultants Dubai Reduce Release Delays.pdf
byLogicEra
 
PDF
Video Infrastructure_ Streaming Architecture and Delivery Systems.pdf
byTenbyte Limited
 
PPTX
Compare and contrast types of attacks.pptx
bysyednaqihassan14
 
PDF
Groq Series A Investment Memo - Chamath Palihapitiya
byRazin Mustafiz
 
PDF
250 Prompts - ChatGPT acting as your Assistant
byMihir Nagarkar
 
PDF
Industrial RFID Landscape for 2025 - Readers, Tags, Antennas, Printers, etc
byRich Rogers
 
PPT
HDTV and DTV Standards: The United States Opts for a Digital HDTV Standard
byJeffrey Hart
 
Pizza Chain Market Data Scraping for Better Insights Report.pptx
byWeb Data Crawler
 
Artificial Intelligence(AI) full Book.pdf
bydeyanimesh299
 
Scrape YouTube Video Data for Influencer Analytics.pptx
byWeb Data Crawler
 
Cesium formate brine - A brief history - prepared by John Downs in May 2011
byJohn Downs
 
AI Bot Traffic Surge: Retail Fraud Threat for Age-Restricted Websites
byFTx Identity
 
Navigating the Spectrum of Advanced AI – Agentic, Autonomous, and Autopoietic...
byScott M. Graffius
 
Unit 1.2 Components of a Computer System.pdf
bySanieBautista
 
Salesforce Spring 26 Release Key .pptx
byMehediHasan939830
 
Information and Communication Technologies and Power
byJeffrey Hart
 
Artificial Intelligence and Barbarism - Conceptual Map
byalfadix
 
IAC 500 Sensor - Humidity Measurement Device
byCS Instruments
 
Cybersecurity Basics: Understanding Threats, Protection Methods, and Safe Dig...
byDhruvManiar3
 
IAI-Unit1-notes useful.............................
bydinesh620610
 
How Azure DevOps Consultants Dubai Reduce Release Delays.pdf
byLogicEra
 
Video Infrastructure_ Streaming Architecture and Delivery Systems.pdf
byTenbyte Limited
 
Compare and contrast types of attacks.pptx
bysyednaqihassan14
 
Groq Series A Investment Memo - Chamath Palihapitiya
byRazin Mustafiz
 
250 Prompts - ChatGPT acting as your Assistant
byMihir Nagarkar
 
Industrial RFID Landscape for 2025 - Readers, Tags, Antennas, Printers, etc
byRich Rogers
 
HDTV and DTV Standards: The United States Opts for a Digital HDTV Standard
byJeffrey Hart
 

A Strategic Research and Innovation Agenda for the Multilingual Digital Single Market

  • 1.
    META-NET has receivedfunding from the EU’s Horizon 2020 research and innovation programme through the contract CRACKER
 (grant agreement no.: 645357). Formerly co-funded by FP7 and ICT PSP through the contracts T4ME (grant agreement no.: 249119), CESAR (grant agreement no.: 271022), METANET4U (grant agreement no.: 270893) and META-NORD (grant agreement no.: 270899). A Strategic Research and Innovation Agenda for the Multilingual Digital Single Market Georg Rehm META-NET Network Manager – CRACKER Coordinator DFKI, Germany georg.rehm@dfki.de ICT 2015 – Networking Session “Growth! How to connect languages and transform commerce for the DSM” Lisbon, Portugal, October 22, 2015
  • 2.
    q  

 60 researchcentres in 34 countries.
 Chair of Executive Board: Jan Hajic (CUNI). q  

 Multilingual Europe 
 Technology Alliance.
 800+ members in 
 70 countries (published in 2013) (31 volumes; published in 2012)
  • 3.
    1 DFKI GermanyGeorg Rehm (Coordinator) 2 CUNI Czech Republic Jan Hajic 3 ELDA France Khalid Choukri 4 FBK Italy Marcello Federico 5 ATHENA RC Greece Stelios Piperidis 6 UEDIN UK Philipp Koehn 7 USFD UK Lucia Specia (Coordination and Support Action, H2020-ICT17, 2015–2017, 36 months) CRACKER – Cracking the Language Barrier Coordination, Evaluation and Resources 
 for European MT Research
  • 4.
    q  Top priorityin the European Union. q  Expected to add 340b€ to European GDP and hundreds of thousands of new jobs. q  Unfortunately, the language topic is not included in the EC’s Digital Single Market strategy. q  This poses a severe challenge!
  • 6.
    q  The consequence: theEuropean Digital Single Market must be multilingual. q  If not, it will consist of 20+ isolated and fragmented markets. q  Language barriers are market barriers!
  • 7.
    http://www.meta-net.eu 7 THREE PRIORITYAREAS FOR ACHIEVINGTHE MULTILINGUAL DIGITAL SINGLE MARKET Multilingual access to all digital goods and services across Europe1 Customers are six times more likely to buy from sites in their native language. Most EU languages address less than 3% of the market, fundamentally limiting SMEs operating in countries where those languages are spoken. Language can be expensive for SMEs Online businesses face around €5,000 in up-front costs for each new language they translate their websites into, plus similar Even when sites are translated, the vast majority of SMEs cannot respond to support requests or customer feedback in other languages. Such English is not the answer 52% of EU customers do not purchase Adding even a few languages to an SME’s website beyond English can have a major impact on revenue. Large organizations today to increase market share. 6x more likely to purchase Site in buyer’s native language Site in foreign language Likelihoodofpurchasing Multilingual Digital Single Market Fact
  • 8.
    http://www.meta-net.eu 8 Geo-blocking: due tonationality, location, or residence customers Language-blocking: languages they do not speak however, current online translation is insufficient trying to conduct common languages Geo-blocking and language-blocking are barriers to access Both geo-blocking and language-blocking are daily problems for tens of millions of EU citizens. Lack of language technology support (automatic translation, tools to assist human translators, and multilingual support in European businesses. Multilingual Digital Single Market Fact
  • 9.
    http://www.meta-net.eu 9www.meta-net.eu Chinese (510 million) W orld Spanish (165 million) W orld Portuguese (83 million) English (565million) Japanese (100 million) Russian (60 million) Europe today (Many small markets) LANGUAGE TECHNOLOGY The Multilingual Digital Single Market Online Population Source:InternetWorldStats(MiniwattMarketingGroup)InternetWorldStats(Mini
  • 10.
    q  Published inearly 2013. q  First strategic research agenda for our field. q  Complex process of collecting and shaping technology visions. q  Hundreds of researchers participated. q  Very broad topics around multilingual Europe in general.
  • 11.
    q  Unveiled atMETA-FORUM 2015 and Riga Summit. q  Builds upon several strategy papers and roadmaps. q  Version 0.5 D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT Strategic Agenda for the Multilingual Digital Single Market Technologies for Overcoming Language Barriers towards a truly integrated European Online Market D RAFT Version 0.5 – April 22, 2015
  • 12.
    The European DataEconomy: LT for Multilingual Data Value Chains D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT Strategic Agenda for the Multilingual Digital Single Market Technologies for Overcoming Language Barriers towards a truly integrated European Online Market D RAFT Version 0.5 – April 22, 2015
  • 13.
    Technology Solutions forthe Multilingual Digital Single Market D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT Strategic Agenda for the Multilingual Digital Single Market Technologies for Overcoming Language Barriers towards a truly integrated European Online Market D RAFT Version 0.5 – April 22, 2015
  • 14.
    ii Strategic Agendafor the Multilingual Digital Single Market –Version 0.5 – April, 2015 Contents Executive Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .i 1  The Digital Single Market is a Multilingual Challenge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1.1  Overcoming Language Barriers with Technologies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 1.2  Language Technologies Made for Europe – in Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 1.3  Online Use of Languages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 1.4  Multilingual Big Data Text Analytics for the European Data Economy. . . . . . . . . . . . . . . . . . . . . 6 1.5  EC and Language Technology – Past and Present . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 1.6  The Economic Power of Language Technology and Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 2  A Strategic Programme for the Multilingual Digital Single Market . . . . . . . . . . . . . . . . . . . . . . . 10 2.1  Layer 1: Innovative Technology Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 2.2  Layer 2: Language Technology Services, Platforms, Infrastructures. . . . . . . . . . . . . . . . . . . . . . . 10 2.3  Layer 3: Priority Research Themes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 2.4  Related Areas, Applications, and Societal Challenges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 2.5  Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 3  Layer 1: Innovative Technology Solutions for the Multilingual Digital Single Market . . . . . . . 18 3.1  Technology Solutions for Businesses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 3.1.1  Unified Customer Experience and Cross-Cultural CRM (E-Commerce) . . . . . . . . . . . . . . 18 3.1.2  Digital Translation Centre . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 3.1.3  Content Curation and Content Production . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 3.1.4  Virtual and Real Translingual Spaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 3.1.5  Voice of the Customer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 3.1.6  Business Intelligence using Big Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 3.1.7  Multimodal User Experience for Connected Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 3.1.8  Smart Multilingual Assistants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 3.2  Technology Solutions for Public Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 3.2.1  Voice of the Citizen – Social Intelligence on Big Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 3.2.2  Online Dispute Resolution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 3.2.3  E-Participation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 3.2.4  E-Government. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 3.2.5  E-Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 3.2.6  E-Learning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 4  Layer 2: Language Technology Services, Platforms, Infrastructures. . . . . . . . . . . . . . . . . . . . . . . 29 5  Layer 3: Priority Research Themes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 6  Horizontal Framework Aspects. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 6.1  Language Policies and Public Procurement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 6.2  Standards and Interoperability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 6.3  Open Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 6.4  Copyright and Data Protection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 7  Conclusions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 7.1  Expected Economic Impact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 7.2  Relevance to the EC’s Digital Single Market Strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 7.3  Potential Funding Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 7.4  Next Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Appendix A. Input Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Appendix B. Digital Language Extinction in Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT Strategic Agenda for the Multilingual Digital Single Market Technologies for Overcoming Language Barriers towards a truly integrated European Online Market D RAFT Version 0.5 – April 22, 2015
  • 15.
    ii Strategic Agendafor the Multilingual Digital Single Market –Version 0.5 – April, 2015 Contents Executive Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .i 1  The Digital Single Market is a Multilingual Challenge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1.1  Overcoming Language Barriers with Technologies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 1.2  Language Technologies Made for Europe – in Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 1.3  Online Use of Languages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 1.4  Multilingual Big Data Text Analytics for the European Data Economy. . . . . . . . . . . . . . . . . . . . . 6 1.5  EC and Language Technology – Past and Present . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 1.6  The Economic Power of Language Technology and Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 2  A Strategic Programme for the Multilingual Digital Single Market . . . . . . . . . . . . . . . . . . . . . . . 10 2.1  Layer 1: Innovative Technology Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 2.2  Layer 2: Language Technology Services, Platforms, Infrastructures. . . . . . . . . . . . . . . . . . . . . . . 10 2.3  Layer 3: Priority Research Themes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 2.4  Related Areas, Applications, and Societal Challenges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 2.5  Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 3  Layer 1: Innovative Technology Solutions for the Multilingual Digital Single Market . . . . . . . 18 3.1  Technology Solutions for Businesses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 3.1.1  Unified Customer Experience and Cross-Cultural CRM (E-Commerce) . . . . . . . . . . . . . . 18 3.1.2  Digital Translation Centre . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 3.1.3  Content Curation and Content Production . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 3.1.4  Virtual and Real Translingual Spaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 3.1.5  Voice of the Customer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 3.1.6  Business Intelligence using Big Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 3.1.7  Multimodal User Experience for Connected Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 3.1.8  Smart Multilingual Assistants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 3.2  Technology Solutions for Public Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 3.2.1  Voice of the Citizen – Social Intelligence on Big Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 3.2.2  Online Dispute Resolution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 3.2.3  E-Participation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 3.2.4  E-Government. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 3.2.5  E-Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 3.2.6  E-Learning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 4  Layer 2: Language Technology Services, Platforms, Infrastructures. . . . . . . . . . . . . . . . . . . . . . . 29 5  Layer 3: Priority Research Themes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 6  Horizontal Framework Aspects. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 6.1  Language Policies and Public Procurement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 6.2  Standards and Interoperability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 6.3  Open Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 6.4  Copyright and Data Protection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 7  Conclusions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 7.1  Expected Economic Impact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 7.2  Relevance to the EC’s Digital Single Market Strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 7.3  Potential Funding Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 7.4  Next Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Appendix A. Input Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Appendix B. Digital Language Extinction in Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT Strategic Agenda for the Multilingual Digital Single Market Technologies for Overcoming Language Barriers towards a truly integrated European Online Market D RAFT Version 0.5 – April 22, 2015
  • 16.
    ii Strategic Agendafor the Multilingual Digital Single Market –Version 0.5 – April, 2015 Contents Executive Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .i 1  The Digital Single Market is a Multilingual Challenge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1.1  Overcoming Language Barriers with Technologies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 1.2  Language Technologies Made for Europe – in Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 1.3  Online Use of Languages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 1.4  Multilingual Big Data Text Analytics for the European Data Economy. . . . . . . . . . . . . . . . . . . . . 6 1.5  EC and Language Technology – Past and Present . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 1.6  The Economic Power of Language Technology and Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 2  A Strategic Programme for the Multilingual Digital Single Market . . . . . . . . . . . . . . . . . . . . . . . 10 2.1  Layer 1: Innovative Technology Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 2.2  Layer 2: Language Technology Services, Platforms, Infrastructures. . . . . . . . . . . . . . . . . . . . . . . 10 2.3  Layer 3: Priority Research Themes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 2.4  Related Areas, Applications, and Societal Challenges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 2.5  Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 3  Layer 1: Innovative Technology Solutions for the Multilingual Digital Single Market . . . . . . . 18 3.1  Technology Solutions for Businesses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 3.1.1  Unified Customer Experience and Cross-Cultural CRM (E-Commerce) . . . . . . . . . . . . . . 18 3.1.2  Digital Translation Centre . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 3.1.3  Content Curation and Content Production . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 3.1.4  Virtual and Real Translingual Spaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 3.1.5  Voice of the Customer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 3.1.6  Business Intelligence using Big Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 3.1.7  Multimodal User Experience for Connected Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 3.1.8  Smart Multilingual Assistants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 3.2  Technology Solutions for Public Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 3.2.1  Voice of the Citizen – Social Intelligence on Big Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 3.2.2  Online Dispute Resolution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 3.2.3  E-Participation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 3.2.4  E-Government. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 3.2.5  E-Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 3.2.6  E-Learning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 4  Layer 2: Language Technology Services, Platforms, Infrastructures. . . . . . . . . . . . . . . . . . . . . . . 29 5  Layer 3: Priority Research Themes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 6  Horizontal Framework Aspects. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 6.1  Language Policies and Public Procurement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 6.2  Standards and Interoperability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 6.3  Open Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 6.4  Copyright and Data Protection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 7  Conclusions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 7.1  Expected Economic Impact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 7.2  Relevance to the EC’s Digital Single Market Strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 7.3  Potential Funding Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 7.4  Next Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Appendix A. Input Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Appendix B. Digital Language Extinction in Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT Strategic Agenda for the Multilingual Digital Single Market Technologies for Overcoming Language Barriers towards a truly integrated European Online Market D RAFT Version 0.5 – April 22, 2015
  • 17.
    D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT Strategic Agenda forthe Multilingual Digital Single Market Technologies for Overcoming Language Barriers towards a truly integrated European Online Market D RAFT Version 0.5 – April 22, 2015 ii Strategic Agenda for the Multilingual Digital Single Market –Version 0.5 – April, 2015 Contents Executive Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .i 1  The Digital Single Market is a Multilingual Challenge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1.1  Overcoming Language Barriers with Technologies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 1.2  Language Technologies Made for Europe – in Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 1.3  Online Use of Languages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 1.4  Multilingual Big Data Text Analytics for the European Data Economy. . . . . . . . . . . . . . . . . . . . . 6 1.5  EC and Language Technology – Past and Present . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 1.6  The Economic Power of Language Technology and Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 2  A Strategic Programme for the Multilingual Digital Single Market . . . . . . . . . . . . . . . . . . . . . . . 10 2.1  Layer 1: Innovative Technology Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 2.2  Layer 2: Language Technology Services, Platforms, Infrastructures. . . . . . . . . . . . . . . . . . . . . . . 10 2.3  Layer 3: Priority Research Themes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 2.4  Related Areas, Applications, and Societal Challenges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 2.5  Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 3  Layer 1: Innovative Technology Solutions for the Multilingual Digital Single Market . . . . . . . 18 3.1  Technology Solutions for Businesses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 3.1.1  Unified Customer Experience and Cross-Cultural CRM (E-Commerce) . . . . . . . . . . . . . . 18 3.1.2  Digital Translation Centre . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 3.1.3  Content Curation and Content Production . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 3.1.4  Virtual and Real Translingual Spaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 3.1.5  Voice of the Customer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 3.1.6  Business Intelligence using Big Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 3.1.7  Multimodal User Experience for Connected Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 3.1.8  Smart Multilingual Assistants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 3.2  Technology Solutions for Public Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 3.2.1  Voice of the Citizen – Social Intelligence on Big Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 3.2.2  Online Dispute Resolution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 3.2.3  E-Participation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 3.2.4  E-Government. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 3.2.5  E-Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 3.2.6  E-Learning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 4  Layer 2: Language Technology Services, Platforms, Infrastructures. . . . . . . . . . . . . . . . . . . . . . . 29 5  Layer 3: Priority Research Themes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 6  Horizontal Framework Aspects. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 6.1  Language Policies and Public Procurement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 6.2  Standards and Interoperability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 6.3  Open Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 6.4  Copyright and Data Protection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 7  Conclusions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 7.1  Expected Economic Impact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 7.2  Relevance to the EC’s Digital Single Market Strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 7.3  Potential Funding Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 7.4  Next Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Appendix A. Input Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Appendix B. Digital Language Extinction in Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
  • 18.
    •  Federation ofEuropean projects 
 and organisations working on technologies for multilingual Europe. •  Currently 8 organisations and 
 19 projects on board – and growing. •  Key idea: to have one platform and one umbrella initiative for all stakeholders of multilingual Europe. http://www.cracking-the-language-barrier.eu
  • 19.
    Summary and Conclusions q The DSM must be multilingual. q  Big challenge. q  Unique opportunity. q  Version 0.5 of the SRIA provides 
 a first set of solutions. q  Next steps: §  Extend the Cracking the 
 Language Barrier initiative. §  Update and simplify the SRIA. §  Prepared, endorsed, published 
 by the whole community. D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT Strategic Agenda for the Multilingual Digital Single Market Technologies for Overcoming Language Barriers towards a truly integrated European Online Market D RAFT Version 0.5 – April 22, 2015 and growing …
  • 20.
    Thank you! Available onthe META-NET, CRACKER, Cracking the Language Barrier and Riga Summit 2015 websites. http://www.meta-net.eu http://www.meta-forum.eu http://multilingualeurope.eu http://rigasummit2015.eu http://www.cracker-project.eu http://www.cracking-the-language-barrier.eu D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT D RAFT Strategic Agenda for the Multilingual Digital Single Market Technologies for Overcoming Language Barriers towards a truly integrated European Online Market D RAFT Version 0.5 – April 22, 2015 Current eCommerce growth within Europe is about half that of the US, due partially to a lack of language coverage from European SMEs. Lessthan5%ofEuropeanSMEscurrentlysellcross-language. Multilingual Digital Single Market Why Europe needs a No single language accounts for more than 20% of the potential Multilingual Digital Single Market. Most account for less than 3% of the DSM. Without a solution, the European Digital Single Market will remain fragmented. Europe’s 24 official languages present a tremendous opportunity for European business Removing language barriers within Europe would open access to 73% (with >€25 trillion in annual revenue!) of the world’s digitally accessible market to European enterprise. Europetodayisnotasinglemarket: itisaseparatedinto20+smalllanguagemarkets. www.meta-net.eu Chinese (510 million) Wo rld Spa nish (16 5 mill ion) Wo rld Por tugu ese (83 mill ion) English (565 million) Jap ane se (10 0 mill ion) Rus sian (60 mill ion) Europe today (Many small markets) LANGUAGE TECHNOLOGY The Multilingual Digital Single Market Online Population Source:InternetWorldStats(MiniwattMarketingGroup)InternetWorldStats(Mini Georg Rehm georg.rehm@dfki.de