The document outlines business rules for Canada, including sections on the business model, country information, sign up processes, purchases, payment methods, logistics, commissions, returns, taxes, and customer service considerations. It provides details on formatting requirements for names, addresses, and payments, as well as rules for shipping, tax rates, and earnings. The business will transition to a model where Canadians purchase products and earn commissions in Canadian dollars from a Canadian corporate entity.

1. Business Rules
Table of Contents
1) Business Model
2) Country Information
3) General Legal or government rules regarding data / processes
a) Document storage (hard and softcopy)
b) Language
c) Additional considerations
4) Sign Up
a) ME / Customer Data Format
i) Name format
ii) Address format (fields, lengths, validations)
iii) Telephone / fax format (fields, lengths, validations)
iv) Data capture / display in alternate / additional language
b) Distributor Sign Up
i) Fax / Mail
ii) Phone
iii) Internet
iv) Key differences
c) Customer Sign-Up
i) Fax / Mail
ii) Phone
iii) Internet
iv) Key differences
d) Lead Share Program
i) Rules
ii) Key differences
5) Purchases
a) Sales Order Data Format
i) Name format
ii) Address format
iii) Ship to name and address format
iv) Country specific rules / invoice regulation
v) Language
b) ME Purchase
i) Fax / Mail
ii) Phone
iii) Internet
iv) Key differences
c) Customer Purchase
i) Fax / Mail
ii) Phone
iii) Internet
iv) Key differences
6) Payment Methods and Considerations
a) Credit Card
i) Web gateway
ii) ACP interface
iii) Reconciliation
FreeLife Canada 1 of 13
1
10/2/06

2. iv) Manual card machine – events, office
b) Additional payment methods
c) Key differences
7) Renewal
8) Logistics
a) Partner fulfillment center / Carrier(s)
b) Locations of fulfillment centers / assigning of orders
c) Methods and rates
d) Tax considerations for shipping and handling
e) Method to transmit order data
f) Method to transmit shipment confirmation data
g) Inventory management considerations
h) Undeliverable orders
i) Key differences
9) Commissions
a) Minimum earnings and Fees
b) Payment methods
c) Withholding rules
d) Reporting rules
e) Tax considerations
f) Key differences
10) AC100 Program
a) Rules
b) Payment Options
c) Key differences
11) Returns
a) Policy
b) Methods
c) Refund
d) Tracking ability
e) Commission adjustment
f) Key differences
12) Items, Pricing, and Taxability
13) Tax Considerations
a) GST/ HST
b) Provinces with PST and PST rates and rules
c) Provinces with no PST
d) Chart
e) Key differences
14) Policy / Comp plan Considerations
a) Roll Up provision – clause 42A of the Policies and Procedures
b) Sponsoring policies
c) Enrolling policies
15) GojiExpress Content Considerations
a) Changes to English version
FreeLife Canada 2 of 13
2
10/2/06

3. b) Additional language versions
16) Customer Service considerations
a) ACP functions (skip, cancel)
b) Permissions
17) (Appendix A) Competitor Analysis
a) Tahitian Noni
b) Xango
c) Amway
d) Heralife
e) NuSkin
Business Model
1) Canada will be transitioning from the current model to a model in which Canadians make
purchases and receive earnings in Canadian dollars (CAD) from the Canadian corporate
entity. Appropriate taxes will be collected and remitted and product will ship from Canada.
The only products that will be available for sale are Goji, the business kit, and marketing
materials that are components of the kit.
Country Information
1) Country Name - Canada
2) Country Abbreviation (3 characters) – CAN (2 characters) - CA
3) Local Currency and Abbreviation - Canadian dollar, CAD, $
4) Languages - English, French
5) Provinces and Territories and two digit codes
AB Alberta
BC British Columbia
MB Manitoba
NB New Brunswick
Newfoundland /
NF Labrador
NS Nova Scotia
NT Northwest Territories
NV Nunavut
ON Ontario
PE Prince Edward Island
PQ Quebec
SK Saskatchewan
YT Yukon Territory
FreeLife Canada 3 of 13
3
10/2/06