د حاتم البيطار اسينمنت زويل القمة اكاديمي (4).pdf

Assignment by
Dr. Rihab Ali
supervision by
dr hatem elbitar
01005684344
El Hayah Hospital
Maternity & Children

1. Organizational & Planning
- Forward Planning and strategic thinking to achieve
Organizational objectives and goals in smart way.
2. Leadership
- Inspiring and directing team to implement shared plan through
coaching & mentoring.
Criteria of successful
Manager
3. Decision-Making
- Take the right action based on database collected and aanalysis
performed by teamwork.

4. Delegation
- Assigning tasks appropriately to develop employees and manage
workload
5. Time management
- Efficiently handling multiple responsibilities and deadline tasks
6. Communication
- Human resources management with insiders as well as presentable
socializing with outsiders ( communication speaker)
7. Problem solver
- Identifying issues, making sound decisions, and finding creative
solutions, often linked with critical thinking.

8. Emotional Intelligence
-The ability to assess situations through understanding emotions of
others and being smart enough knowing when to show empathy and
positive reinforcement for motivation & the right time to be decisive
and guiding teamwork strictly.
9. Financial and Political
- Understand the financial aspects & have full awareness of political
procedures to avoid being questioned or punished.
10. Flexible
- The ability to deal with different mindset of others and know how
to drive them professionally to provide healthy and harmony work
environment.

# Conclusion:-
- To assume Manager position should have all the previous skills
and qualifications whether being medical or not to guarantee
fulfillment of this position successfully.
- " It's totally business "
- Having medical back ground is preferred.
- Being a successful doctor doesn't mean you have ability to carry
on this burden Efficiently.

# Solution :-
- General assessment should be applied on nominees.
- Provide courses in Management like " Mini MBA " to
encourage them to take a chance for upgrading their career
pathway and self investment.
- Periodic educational training & attendance for events and
seminars on managerial levels .

Types of
organizations
Name of
organisation
Puplic Private Non
governmental
Aim Govermental Profit Non- profit
Formality Formal Non formal Non formal
Example - Insurance
- El kasr El Einy
- El Salam
International H.
- Baheya

Process Out Put
In put
* Skilful health care work
force as :
- Medical work force as
:doctors, nurses, infection
control , technicians &
pharmacist.
- Non medical work force
as:
labour, security , safety ,
P.R , Media and
administration
- Patients admission
- Patient follow-up
clinic
- Lab investigation
- Ultrasonic services
- Patient records
- Variety of integrated
Medical services
- Patient compliance
- Superior quality of
services
- Minimal morbidity
and mortality rates.

Process Out Put
In put
-* Physical infra-structure :
- 3 O.R , 1 ICU , Patient follow-up
clinic, Blood Bank, Lab. , 6 Day
care rooms , N. ICU , 3 recovery
rooms , staff rooms , waiting
area, sanitary & hygiene room.
- Data server room, record room,
security room, supplies room,
fire alarm & fighting system,
reception, power supply, water
source tanks, A.C system,
laundry & kitchen
- Medical care unit
during pregnancy,
delivery and post
partum follow-up.
- Surgical procedure (
birth delivery)
-
- Profitable growing
business.
- Branding &
reputation
- Expansion with
different branches in
governates

Process Out Put
In put
* Equipments & Supplies:
- Diagnostic equipments &
appliances.
- Surgical instruments
- Medication and fluid
supplies
- Delivery equipments as
wheels and ambulances
-

•
A # Strategic planning and assessment:-
•
1* Infrastructure of outpatient’s clinic and reception area:
- Define a clear , measurable and achievable goal of improving the quality of service
applied to meet patient’s satisfaction, reducing waiting time and increasing profit gain in
return as well.
• Analysis the volume and capacity of patient’s attendance and flow to outpatient’s clinics
• Number of specialties of outpatient's clinics exist
• Determine the traffic time of operational services 24/7
• Survey can be applied to for gathering patient’s compliance
Case study 1

2* Design and layout:
The design should ensure smooth, clear wayfinding, and a comfortable atmosphere for
patients and staff :
• Entrance and reception should be clearly identified and easily accessed by different kind
of patient’s abilities
• Plan creative patient flow system as one direction flow to facilitate movement specially
in traffic time
• Waiting Areas should be designed smart enough to encountered the maximum number
(overloaded ) of patient’s and their relatives as well as staff
• Consultation and examination rooms should have appropriate space that ensure
equipment occupation and accessibility movement of both patient and staff
• The planned renovated design should match the standards of Health Occupational
Safety and Prevention Infection Control

3* Operational and Technology Strategy :
-Determine required resources including networking and communication system,
equipment, staff, and consultation time
• Implementing modern computerized appointment booking and registration system that
improve the quality of service efficiently and reducing waiting time
• Provide adequate medical and non-medical health work force to fulfill the new service
level applied ( monthly schedule to avoid work force deficiency )
• Establish new telecare service for patient’s follow-up and re-consultation appointment
• Establish new quality control unit for monitoring the efficiency of operational process &
receiving patient complaints for continues improvement of quality of service
• Renovate and maintenance of appliances and machines to enhance service quality and
variations

4* Financial Strategy (Resources):
• Set up financial analysis with defined budget margin that cover required resources
renovation process
• Match the cost of each service with potential revenues to cover up costs through short-
and long-term plan
5* Marketing Strategy :
• Develop a communication and marketing strategy to inform public with provided services
and facilities available through effective and successful marketing campaign (off/online)
• Try to contract with well known reputational and experienced doctors in different
specialties to attract wider sector of patients

B # Plan for prevent the emerging Corona Virus :
1. Organizational and administration control:
• Create Crises Unit ( infection control team for screening , isolation protocol
implementation , and other responsibilities for overall command )
• Established quarantine Station for suspected cases with certain criteria follow up
standard and strict hygiene outside the hospital away from patient’s flow
• Separated entry and exit points for visitors
• Enhance online consultation and reporting system for early detection of suspected cases
• Limitation of relative visitors
• Establish vaccination center
• Limitation of health care work force between hospital and quarantine station

2. Environmental Control :
- Implement strict regular cleaning and disinfection for all areas
- Well ventilation system
- Adjust waiting areas with safe distance separation between patients
-
3. Personal protective measures and equipment:
- Provide supplies of soap, water, alcohol-based hand rub (containing 60-95% alcohol) and
antiseptics at all points of care and throughout the facility.

د حاتم البيطار اسينمنت زويل القمة اكاديمي (4).pdf

د حاتم البيطار اسينمنت زويل القمة اكاديمي (4).pdf

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