Course #2 – Search online to
  validate your Business
        Opportunity

      Specialized Master
    International Project
        Management
    - Business Planning -
     January, 29th 2013
Agenda!


•  Introduction!

•  Designing your research!

•  Collect data: online research!

•  Appendices: tools and sources!




                                    2!
Agenda!


•  Introduction!

•  Designing your research!

•  Collect data: online research!

•  Appendices: tools and sources!




                                    3!
Opportunity evaluation ≠ market survey




                                         4
Interview experts … and potential customers !




                                                5!
Don’t underprice, esp. on a new market




                                         6
What is the issue ?



            • Convince
Business      investors




                          • Define
           Marketing        market
                            potential



                                        •  Assess
                          Survey           willingness
                                           to pay



                                                         7
Specific research tools for each step in
         the marketing process




                                           8
Qualitative vs quantitative research




  • Methods: face2face, • Methods: invivo
    telephone, internet,   observation, focus
    mail, email, mobile .. groups, individual
  • Sampling:striclty      interviews, desk
    random, quotas,        research, …
    representative,
    panels, …                                   9
Agenda!


•  Introduction!

•  Designing your research!

•  Collect data: online research!

•  Appendices: tools and sources!




                                    10!
Infobesity anyone ? Not new!




Sources : COPAN Systems 2006, IDC 2008!
                                          1
                                          1
                                              11
How can we manage and mine all this information ?!




                                                     1
                                                     2
                                                         12
The web is dead, long live internet !




                                        13
And it gets worse with …




                           14
A new type of content has emerged



                        Social
          Location      Feeds
          sharing



                     Mobile




         Contextualized real-time
               information
                                    15
The solution: search, filter and zoom




Maps / graphs / clouds and faceted search   16
What are you looking for ?

•  Market data:
   –  Size (volume, value), evolution, …
   –  Segmentation
•  Competitive data:
   –    Product/features portfolio
   –    Positioning (price, image)
   –    Marketing strategy (advertising, PR, …)
   –    Sales strategy (distribution channels, promotions, …)
   –    Quantitative data (customers, visits, fans, …)
   –    Financial data (P&L, Balance shet)
•  Key information:
   –  Value chain & business models
   –  KPIs and costs
•  Influencers & experts:
   –  To collect data                                           17

   –  For your communication purposes
Search strategies

•  Increase the signal / noise ratio by:
   –  Improving the focus of your search
   –  Improving the quality of the index
•  Keyword based:
   –  Synonyms: identify them using thesaurus and rebound
   –  Clustering: semantic or taxonomy
   –  Keywords generators
•  Search and surf:
   –  Let serendipity (and instinct) guide you
   –  Index / bookmark / tag as you navigate
•  Start from a fixed point and radiate:
   –  From a website using links and backlinks
   –  From a person using Twitter
•  Multiply sources
   –  Different search engines                              18

   –  Competitor research / survey companies
Validate information

•  Use Wikipedia as a starting, not final point
•  Paper vs online, books and newspapers vs blogs
•  A fact has a source, a collection method and a date or
   it’s a hearsay
•  Facts can be checked, but opinions are also valued
•  Ask an expert (offline or online – Quora)
•  Check online sources:
   –  whois, about, history,…
   –  Factcheck.org
   –  Rumors, hoaxes and myths : hoaxbuster.com
•  Separate influence, e-reputation and buzz
   –  Indexes : Klout, Kred, …
   –  Popularity does’nt mean activation or engagement
   –  Balance reach AND affinity
                                                         19
Watch how it evolves

•    Set Google alerts
•    WhatchThatPage, FollowThatPage
•    Google Trends / Insights for Search
•    Create and filter feeds:
     –  Create a RSS feed: Ponyfish, Feedity
     –  Cleanse a RSS feed: Yahoo! Pipes, Feedrinse




                                                      20
Agenda!


•  Introduction!

•  Designing your research!

•  Collect data: online research!

•  Appendices: tools and sources!




                                    21!
Start with setting your expectations



                    Time




                   Quality


       Scope                      Cost

                                         22
Where to find what



Web pages     • Google
              • Google Customized Search




              • Google news
   News       • EuFeeds
              • Pikanews




Deep web      • Telescope
              • Copernic



              • Slideshare, Scribd, Issuu
  Specific    • Flickr
              • Google Advanced Search
docs format   • Pikanews
              • Vimeo, YouTube              23
Apply a social filter: curators



                                                                        Real-time
                                                                        news
                                                                    Organized
                                                                    content

                                                                 « Newsletters »

                                                                 Events

                                                                    Pictures &
                                                                    infographics
                                                                          Tags

               Définition : curate: /’kyuoŏ,rat/ [verb, transitive]
– select, organize, and look after the items in (a collection or exhibition); from
                           Latin cura, meaning to care                               24
Curation tools

            •  Twitter                  •  Pearltrees               •  Scoop.it
               hashtags                 •  Socialcompare            •  Paper.li
                                        •  Mindmeister



                                        Organized
            Real-time news              Content                     « Newsletters »




            •  Storify                  •  Pinterest                •  Delicio.us
            •  Eventifier               •  Flickr groups            •  Diigo




                                        Pictures and
            Events                      infographics                Tags



More at:
                                                                                            25
http://socialcompare.com/fr/comparison/curation-platforms-amplify-knowledge-plaza-storify
What about SoLoMo ?

•  Geo-localized social information from public feeds:
   –  Twitter
   –  foursquare
•  People network:
   –  Linkedin, Viadeo
   –  Societe.com
   –  Pipl, Yatedo, 123people, Yasni




                                                         26
Exercices

•  Google Advanced Search
   –  By date
   –  By file type
   –  By backlink
•  Google Customized Search
   –  Google Marker collaborative indexing
   –  Search
•  Slideshare
•  Twitter advanced search
   –  By geographic radius
•  Linkedin advanced search
   –  People & Companies
   –  Signal
•  PageRankStatus
                                             27
Agenda!


•  Introduction!

•  Designing your research!

•  Collect data: online research!

•  Appendices: tools and sources!




                                    28!
Quelques liens pour aller plus loin …
      Additional links in French J


•  Guide méthodologique, pour chercher de l’info
   http://www.iaat.org/telechargement/guide_methodo/
   collecter_info.pdf
•  Outils de veille, moteurs de recherche
   http://www.outilsfroids.net/ ,
   http://www.abondance.com/ ,
   http://www.actulligence.com/ ,
   http://www.inter-ligere.fr/




                                                       29
Key secondary sources

•    IT research firms: Forrester, Gartner, Jupiter
•    Opinon and market research: Ifop, OpinionWay, TNS, Harris
     Interactive
•    Market research dedicated organizations: Pew Internet Survey,
     eMarketer, JdNet, ElectronicBusinessGroup
•    Software and hardware vendors: ATG, IBM, Facebook, Microsoft,
     Axciom, ReturnPath, IDC, Google
•    Audience measurement: ComScore / MediaMetrix, Kantar Media,
     OJD, Mediametrie, S.M.A.R.T. Report, Irep/FrancePub,
     ZenithOptimedia
•    Mobile advertising: AdMob, Distimo, Hitwise
•    Industry associations: AFMM, SNCD, AFM, IAB, SRI, DMA, WOMA,
     AFIC, UDA
•    Consulting firms: Deloitte, Ernst & Young, Oliver Wyman, Morgan
     Stanley, Booz & Co, Capgemini, McKinsey, Bain, Grant Thornton,
     KPMG
•    French public administrations: DARES, INSEE, CNC, ARCEP, OIV,
     CREDOC, Ministère de la Culture, DGSIP, OVE
•    International public administrations: OECD, OIT, OMS, Eurostat 30
Tools list for online search

•    Search engines: Google, Exalead, Yahoo!, Bing
•    Faceted / clustered search: iSeek
•    Directories: DMOZ
•    Multiple search: Graball, Metacrawler, Boardreader
•    Metasearch engines: Copernic, Telescope
•    Bookmarks: Delicio.us, Diigo
•    Graph analysis: Touchgraph, Google Browser, Bluenod,
     Facebook Graph Search
•    Whois
•    Translation: Google Translate, Reverso, Babylone
•    Thesaurus: Visual Thesaurus, Lexipedia
•    Companies: Societe.com, Infogreffe, Hoover
•    Academic/research : Mendeley, Google Scholar
•    Online audience stats: Xiti, Alexa, Google, Compete
•    Crowdsourced feature comparison: SocialCompare
                                                            31
Social media tools

•  eReputation: Klout, Kred, PeerIndex, HowSociable
•  Realtime: Twitter, Topsy,
•  Monitoring: Trackur, SocialMention, Radar.ly,
   SocialBro, Google Analytics Social Reports, Datasift,
   Traackr, Beevolve, Shoork
•  Twitter statistics: TweetReach, Twittalyser,
   TwitterCounter
•  Management: HootSuite, TweetDeck, Dialogfeed,
   Viralheat, eCairn, Radian6, Adobe Marketing Cloud
•  Geolocalized tweets and twittos: Twitter advanced
   search, Twellowhood, Localtweeps, TwitterLocal, Nearby
   Tweets, Twitaholic, Tweography
•  Mapping geolocalized content: 4mapper, 4sqmap,
   Tripline, Memolane, Sna.pr,
                                                      32
Survey tools

•  Simple survey: SurveyMonkey, Zoomerang, eSurveys
•  Simple polls: PollDaddy, Doodle
•  Advanced survey tools: Qualtrics, QuestionPro




                                                 33
A short bibliography to go further …

•    FIELDING Nigel & M. LEE Raymond, The SAGE Handbook of Online Research
     Methods, Sage Publications, 2008
•    MAC LEOD Don, How to find out anything, Prentice Hall Press, 2012
•    PORTER Michael E., Competitive Strategy, Techniques for Analyzing
     Industries and Competitors, Free Press, 1998




                                                                             34
                                                                                  34
Contacts!



Amaury de Buchet

Affiliate Professor ESCP Europe
Strategy, Entrepreneurship and Innovation

Mob : + 33 6 60 44 0412
Contact : adebuchet@escpeurope.eu
Twitter : @adebuche




                                            35!

130220 how to_search_online_to_validate_a_business_opportunity.pptx

  • 1.
    Course #2 –Search online to validate your Business Opportunity Specialized Master International Project Management - Business Planning - January, 29th 2013
  • 2.
    Agenda! •  Introduction! •  Designingyour research! •  Collect data: online research! •  Appendices: tools and sources! 2!
  • 3.
    Agenda! •  Introduction! •  Designingyour research! •  Collect data: online research! •  Appendices: tools and sources! 3!
  • 4.
  • 5.
    Interview experts …and potential customers ! 5!
  • 6.
    Don’t underprice, esp.on a new market 6
  • 7.
    What is theissue ? • Convince Business investors • Define Marketing market potential •  Assess Survey willingness to pay 7
  • 8.
    Specific research toolsfor each step in the marketing process 8
  • 9.
    Qualitative vs quantitativeresearch • Methods: face2face, • Methods: invivo telephone, internet, observation, focus mail, email, mobile .. groups, individual • Sampling:striclty interviews, desk random, quotas, research, … representative, panels, … 9
  • 10.
    Agenda! •  Introduction! •  Designingyour research! •  Collect data: online research! •  Appendices: tools and sources! 10!
  • 11.
    Infobesity anyone ?Not new! Sources : COPAN Systems 2006, IDC 2008! 1 1 11
  • 12.
    How can wemanage and mine all this information ?! 1 2 12
  • 13.
    The web isdead, long live internet ! 13
  • 14.
    And it getsworse with … 14
  • 15.
    A new typeof content has emerged Social Location Feeds sharing Mobile Contextualized real-time information 15
  • 16.
    The solution: search,filter and zoom Maps / graphs / clouds and faceted search 16
  • 17.
    What are youlooking for ? •  Market data: –  Size (volume, value), evolution, … –  Segmentation •  Competitive data: –  Product/features portfolio –  Positioning (price, image) –  Marketing strategy (advertising, PR, …) –  Sales strategy (distribution channels, promotions, …) –  Quantitative data (customers, visits, fans, …) –  Financial data (P&L, Balance shet) •  Key information: –  Value chain & business models –  KPIs and costs •  Influencers & experts: –  To collect data 17 –  For your communication purposes
  • 18.
    Search strategies •  Increasethe signal / noise ratio by: –  Improving the focus of your search –  Improving the quality of the index •  Keyword based: –  Synonyms: identify them using thesaurus and rebound –  Clustering: semantic or taxonomy –  Keywords generators •  Search and surf: –  Let serendipity (and instinct) guide you –  Index / bookmark / tag as you navigate •  Start from a fixed point and radiate: –  From a website using links and backlinks –  From a person using Twitter •  Multiply sources –  Different search engines 18 –  Competitor research / survey companies
  • 19.
    Validate information •  UseWikipedia as a starting, not final point •  Paper vs online, books and newspapers vs blogs •  A fact has a source, a collection method and a date or it’s a hearsay •  Facts can be checked, but opinions are also valued •  Ask an expert (offline or online – Quora) •  Check online sources: –  whois, about, history,… –  Factcheck.org –  Rumors, hoaxes and myths : hoaxbuster.com •  Separate influence, e-reputation and buzz –  Indexes : Klout, Kred, … –  Popularity does’nt mean activation or engagement –  Balance reach AND affinity 19
  • 20.
    Watch how itevolves •  Set Google alerts •  WhatchThatPage, FollowThatPage •  Google Trends / Insights for Search •  Create and filter feeds: –  Create a RSS feed: Ponyfish, Feedity –  Cleanse a RSS feed: Yahoo! Pipes, Feedrinse 20
  • 21.
    Agenda! •  Introduction! •  Designingyour research! •  Collect data: online research! •  Appendices: tools and sources! 21!
  • 22.
    Start with settingyour expectations Time Quality Scope Cost 22
  • 23.
    Where to findwhat Web pages • Google • Google Customized Search • Google news News • EuFeeds • Pikanews Deep web • Telescope • Copernic • Slideshare, Scribd, Issuu Specific • Flickr • Google Advanced Search docs format • Pikanews • Vimeo, YouTube 23
  • 24.
    Apply a socialfilter: curators Real-time news Organized content « Newsletters » Events Pictures & infographics Tags Définition : curate: /’kyuoŏ,rat/ [verb, transitive] – select, organize, and look after the items in (a collection or exhibition); from Latin cura, meaning to care 24
  • 25.
    Curation tools •  Twitter •  Pearltrees •  Scoop.it hashtags •  Socialcompare •  Paper.li •  Mindmeister Organized Real-time news Content « Newsletters » •  Storify •  Pinterest •  Delicio.us •  Eventifier •  Flickr groups •  Diigo Pictures and Events infographics Tags More at: 25 http://socialcompare.com/fr/comparison/curation-platforms-amplify-knowledge-plaza-storify
  • 26.
    What about SoLoMo? •  Geo-localized social information from public feeds: –  Twitter –  foursquare •  People network: –  Linkedin, Viadeo –  Societe.com –  Pipl, Yatedo, 123people, Yasni 26
  • 27.
    Exercices •  Google AdvancedSearch –  By date –  By file type –  By backlink •  Google Customized Search –  Google Marker collaborative indexing –  Search •  Slideshare •  Twitter advanced search –  By geographic radius •  Linkedin advanced search –  People & Companies –  Signal •  PageRankStatus 27
  • 28.
    Agenda! •  Introduction! •  Designingyour research! •  Collect data: online research! •  Appendices: tools and sources! 28!
  • 29.
    Quelques liens pouraller plus loin … Additional links in French J •  Guide méthodologique, pour chercher de l’info http://www.iaat.org/telechargement/guide_methodo/ collecter_info.pdf •  Outils de veille, moteurs de recherche http://www.outilsfroids.net/ , http://www.abondance.com/ , http://www.actulligence.com/ , http://www.inter-ligere.fr/ 29
  • 30.
    Key secondary sources •  IT research firms: Forrester, Gartner, Jupiter •  Opinon and market research: Ifop, OpinionWay, TNS, Harris Interactive •  Market research dedicated organizations: Pew Internet Survey, eMarketer, JdNet, ElectronicBusinessGroup •  Software and hardware vendors: ATG, IBM, Facebook, Microsoft, Axciom, ReturnPath, IDC, Google •  Audience measurement: ComScore / MediaMetrix, Kantar Media, OJD, Mediametrie, S.M.A.R.T. Report, Irep/FrancePub, ZenithOptimedia •  Mobile advertising: AdMob, Distimo, Hitwise •  Industry associations: AFMM, SNCD, AFM, IAB, SRI, DMA, WOMA, AFIC, UDA •  Consulting firms: Deloitte, Ernst & Young, Oliver Wyman, Morgan Stanley, Booz & Co, Capgemini, McKinsey, Bain, Grant Thornton, KPMG •  French public administrations: DARES, INSEE, CNC, ARCEP, OIV, CREDOC, Ministère de la Culture, DGSIP, OVE •  International public administrations: OECD, OIT, OMS, Eurostat 30
  • 31.
    Tools list foronline search •  Search engines: Google, Exalead, Yahoo!, Bing •  Faceted / clustered search: iSeek •  Directories: DMOZ •  Multiple search: Graball, Metacrawler, Boardreader •  Metasearch engines: Copernic, Telescope •  Bookmarks: Delicio.us, Diigo •  Graph analysis: Touchgraph, Google Browser, Bluenod, Facebook Graph Search •  Whois •  Translation: Google Translate, Reverso, Babylone •  Thesaurus: Visual Thesaurus, Lexipedia •  Companies: Societe.com, Infogreffe, Hoover •  Academic/research : Mendeley, Google Scholar •  Online audience stats: Xiti, Alexa, Google, Compete •  Crowdsourced feature comparison: SocialCompare 31
  • 32.
    Social media tools • eReputation: Klout, Kred, PeerIndex, HowSociable •  Realtime: Twitter, Topsy, •  Monitoring: Trackur, SocialMention, Radar.ly, SocialBro, Google Analytics Social Reports, Datasift, Traackr, Beevolve, Shoork •  Twitter statistics: TweetReach, Twittalyser, TwitterCounter •  Management: HootSuite, TweetDeck, Dialogfeed, Viralheat, eCairn, Radian6, Adobe Marketing Cloud •  Geolocalized tweets and twittos: Twitter advanced search, Twellowhood, Localtweeps, TwitterLocal, Nearby Tweets, Twitaholic, Tweography •  Mapping geolocalized content: 4mapper, 4sqmap, Tripline, Memolane, Sna.pr, 32
  • 33.
    Survey tools •  Simplesurvey: SurveyMonkey, Zoomerang, eSurveys •  Simple polls: PollDaddy, Doodle •  Advanced survey tools: Qualtrics, QuestionPro 33
  • 34.
    A short bibliographyto go further … •  FIELDING Nigel & M. LEE Raymond, The SAGE Handbook of Online Research Methods, Sage Publications, 2008 •  MAC LEOD Don, How to find out anything, Prentice Hall Press, 2012 •  PORTER Michael E., Competitive Strategy, Techniques for Analyzing Industries and Competitors, Free Press, 1998 34 34
  • 35.
    Contacts! Amaury de Buchet AffiliateProfessor ESCP Europe Strategy, Entrepreneurship and Innovation Mob : + 33 6 60 44 0412 Contact : adebuchet@escpeurope.eu Twitter : @adebuche 35!