This document appears to be a student report containing their student ID number and mentioning design management and an exchange student. It also references the French designer Philippe Starck twice.
This document provides an overview of service blueprinting and design. It discusses identifying key activities involved in creating and delivering a service, and specifying the linkages between them. It also addresses evaluating service experiences to identify potential failure points or risks, such as excessive wait times, in order to improve service design.
This document appears to be a student report containing their student ID number and mentioning design management and an exchange student. It also references the French designer Philippe Starck twice.
This document provides an overview of service blueprinting and design. It discusses identifying key activities involved in creating and delivering a service, and specifying the linkages between them. It also addresses evaluating service experiences to identify potential failure points or risks, such as excessive wait times, in order to improve service design.