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Email Summit 2014: Top takeaways from this year's award winning campaigns
The document discusses key takeaways from the MarketingSherpa Email Summit 2014, highlighting successful email marketing strategies and testing results. Notable lessons include the importance of targeted messaging, effective calls-to-action, and the transformation from batch-and-blast approaches to persona-driven strategies. Examples include Whirlpool's click-through rate improvements and Dell's innovative email campaigns that significantly boosted revenue.
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Email Summit 2014: Top takeaways from this year's award winning campaigns
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- 2. Email Summit 2014:Top takeaways from this year’s award-winning campaigns #SherpaWebinar
- 3. Today’s speakers Courtney Eckerle Managerof Editorial Content MECLABS @CourtneyEckerle Daniel Burstein Director of Editorial Content MECLABS @DanielBurstein #SherpaWebinar
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- 6. Related resources • B2B EmailMarketing: How a publishing company used marketing automation to increase CTR 1,112% – Email Awards 2014 Best in Show, Lead Generation • Email Marketing: E-commerce site increases online ticket purchases by 66% with relevant content – Email Awards 2014 Best in Show, E-commerce • MarketingSherpa Email Summit 2013 Wrap-up: Top 5 takeaways for email marketers • Marketing Automation: Key challenges a global information company overcame to transform from batch and blast to persona-driven email marketing • Email Marketing: Copyblogger's email list grows by 400% using free paywall to access "MyCopyblogger" content • Email Marketing: Weekly newsletter sees 400% lift in reactivation of inactive subscribers with personalization • Email Marketing: Dell lifts revenue 109% via GIF-centric campaign #SherpaWebinar
- 7. 10.5 hours. 158slides. 30 minutes. What should we do? • Go fast and get through as much as we can • Keep things slow and steady #SherpaWebinar
- 8. Lesson #1. Testingsmall can lead to big changes in conversion and culture #SherpaWebinar
- 9. Why One TestTriggered a 180-Degree Turn in How All Whirlpool Brands Direct Market to Consumers Thomas Mender Sr. Manager, Database Marketing Whirlpool #SherpaWebinar
- 10. Before Testing: Clickthroughvs. opt-out rates 3.00% 2.50% 2.00% Clickthrough Rate 1.50% 1.00% Opt-Outs 0.50% 0.00% 2008 2009 2010 #SherpaWebinar 2011
- 11. Before Testing: Clickthroughvs. opt-out rates 3.00% 2.50% 2.00% Clickthrough Rate 1.50% 1.00% Opt-Outs 0.50% 0.00% 2008 2009 2010 #SherpaWebinar 2011
- 12. Before Testing: Clickthroughvs. opt-out rates 3.00% 2.50% 2.00% We faced a challenge, so … Clickthrough Rate 1.50% 1.00% Opt-Outs 0.50% 0.00% 2008 2009 2010 #SherpaWebinar 2011
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- 14. Testing: Calls-to-action Experiment ID:Summit Experiment – Calls-to-Action Location: Whirlpool Testing Library Campaign Focus: Ice email campaign Research Notes: Background: Applying what was learned about minimizing CTAs in email sends at Email Summit 2013. Objective: To achieve a higher clickthrough rate. Primary Research Question: Will having a single CTA be more effective than multiple CTAs? Test Design: Single variable A/B split test #SherpaWebinar
- 15. Testing: Calls-to-action • Primarygoal of the campaign is to promote one-time promotional email ($400 off) • Recipients: Total of 700k of current customers • • • • Hand-raisers Recent purchasers (≤5 years) Old purchasers (>5 years) Current Ice product owners #SherpaWebinar Control
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- 18. Results: Testing calls-to-action 42%Increase in clickthrough rate Treatment increased CTR for each of the segments below. Calls-to-action tested Handraisers Control Treatment Relative Difference 1.23% 1.55% +26% Purchasers Purchasers Current Ice (≤ 5 years) (> 5 years) owners 0.35% 0.54% +53% #SherpaWebinar 0.40% 0.57% +43% 2.77% 4.34% +57% Avg. 1.19% 1.75% +42%
- 19. Previous process Agency builds creative Marketingteam approves #SherpaWebinar Creatives are published
- 20. Current process Data collection Testis launched Building customer profile Marketing team approves creatives Creating test ideas – collaborate Agency builds creatives #SherpaWebinar
- 21. Testing: Clickthrough vs.opt-out rates 5.00% 4.50% 4.00% 3.50% 3.00% 2.50% 2.00% Clickthrough Rate 1.50% Opt-Outs 1.00% 0.50% 0.00% 2008 2009 2010 2011 2012 #SherpaWebinar 2013 2014
- 22. Testing: Clickthrough vs.opt-out rates 5.00% 4.50% 4.00% 3.50% 3.00% 2.50% 2.00% Clickthrough Rate 1.50% Opt-Outs 1.00% 0.50% 0.00% 2008 2009 2010 2011 2012 #SherpaWebinar 2013 2014
- 23. Before Testing: Clickthroughvs. opt-out rates 5.00% 4.50% 4.00% 3.50% 3.00% Small changes, BIG impact 2.50% 2.00% Clickthrough Rate 1.50% Opt-Outs 1.00% 0.50% 0.00% 2008 2009 2010 2011 2012 #SherpaWebinar 2013 2014
- 24. Lesson #2. Findyour email marketing voice #SherpaWebinar
- 25. How a SeasonalRetailer Evolved from Promo Emails to Year-Round Content Marketing Marcia Oakes Senior Online Marketing Manager Calendars.com #SherpaWebinar
- 26. The problem Highly seasonalproduct • Compelling promotions in off-season is a challenge • Deliverability issues from decreased engagement and inconsistent mail volume #SherpaWebinar
- 27. The Challenges –Part 3 Finding our voice 27 #SherpaWebinar
- 28. You can’t alwaysget what you want … and it takes a significant time investment to get what you need. #SherpaWebinar
- 29. You can’t alwaysget what you want … and it takes a significant time investment to get what you need. Connecting content to consumers • Develop quality content • Identify “evergreen” content you may already have available • Create a content calendar – make a plan for the resources and time you need #SherpaWebinar
- 30. Connecting to ourcontent #SherpaWebinar
- 31. Connecting to ourcontent Themed days #SherpaWebinar
- 32. Connecting to ourcontent Themed days Real dates in history #SherpaWebinar
- 33. Connecting to ourcontent Celebrity birthdays Themed days Real dates in history 33 #SherpaWebinar
- 34. Connecting to ourcontent Themed days Home organization tips Real dates in history Celeb b-days #SherpaWebinar
- 35. Connecting to ourcontent Links directly to popular Pins Themed days Home org tips Real dates in history Celeb b-days #SherpaWebinar
- 36. The results Blog trafficafter Flip Day newsletter send #SherpaWebinar
- 37. The results • Newsletterproduces a positive ROI, despite low conversion rates • Good customer feedback *Other factors contributed #SherpaWebinar +71% Open Rate*
- 38. The results “You nailedit.” -Beverly +71% • Newsletter produces a positive ROI, despite Open low conversion rates Rate “BRAVO for your wonderful * • Good customer feedback “I enjoy reading your monthly Flip Day calendar.” -Kim Flip Day newsletter!” -Claire #SherpaWebinar
- 39. DEG: Smarter Digital We craft smart digital strategies for flagship brands like Lee Jeans, Hyatt, Purina, GoPro and more We generate demand through compelling and sustainable digital relationships We are the ONLY 2x ExactTarget Partner of the Year Web: www.DEGdigital.com Twitter: @DEGdigital
- 40. Are you interestedin becoming a MarketingSherpa case study? Contact us at: Editor@MarketingSherpa.com #SherpaWebinar
- 41. Lesson #3. Standout in the inbox #SherpaWebinar
- 42. Old Dog, NewTricks How Dell designed an email with old technology to launch a new product Dave Sierk Consumer & Small Business Email Strategist Dell #SherpaWebinar
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- 47. The new DellConvertible Tablet is unlike any other tablet you’ve seen before! Why settle for the machine you have, when Convertible Ultrabook™ offers so much more? Convert it, touch it, wake it in a flash. Multitask with blazing fast performance, access files in a snap, use it all day long...and enjoy peace of mind with built-in security. Wondering exactly how the Convertible Ultrabook™ works? During the day you can simply use this computer as your everyday, go-to laptop. Open up the front and start typing away. But once you’re ready to head out, close up the laptop and rest assured that if you need to use your Convertible Ultrabook™ at any time, you can open the cover, flip it around and suddenly you’ll have a working tablet in your hands. The tablet side of the screen hides the keyboard that you were previously using your Ultrabook™ 2 as a laptop! And in a flash you can lift up the top part of your tablet, flip it back around to turn your Convertible Ultrabook™ back into the laptop you were working on your presentation on this morning. The ability to flip and turn this computer around into a tablet is unlike any other piece of technology out on the market. Work on your laptop during the day and turn it into a tablet by night – you will get the best of both worlds with the Convertible Ultrabook™ #SherpaWebinar
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- 49. Show your valueproposition (REALLY SHOW IT) #SherpaWebinar
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- 51. 109% Increase inrevenue Compared to benchmarked data from last year Increase against quarterly benchmark for similar promotional campaigns Email with animated GIF Click Rate 42.6% Conversion 103% Revenue 109% #SherpaWebinar
- 52. Lesson #4. Questionyour assumptions #SherpaWebinar
- 53. Email on theWild Side How an equipment company created emails that changed the culture of its marketing campaigns Chris Hawver Team Leader, Americas Marketing Tennant Company #SherpaWebinar
- 54. Email on theWild Side: I Wanna Ride New email design #SherpaWebinar
- 55. Email on theWild Side: I Wanna Ride New landing page design #SherpaWebinar
- 56. Experiment: Background Experiment ID:Tennant Subject Line Test Record Location: Tennant Testing Library Research Background: Tennant, a global cleaning equipment company. Objective: To increase email open rates and number of demos scheduled. Primary Research Question: Which subject line will generate the greatest overall open rate? Test Design: A/B/C split test #SherpaWebinar
- 57. Experiment: Subject linetest Which subject line won? A. Meet the NEW Tennant B10 and T12 (Traditional) B. Wanna Ride? Take the NEW T12 and B10 for a Spin (Non-traditional) C. Take a Ride on the Wild Side with the new Tennant T12 and B10 (Hybrid) #SherpaWebinar
- 58. Experiment: Results 24% increasein total opens Subject line C (Hybrid) increased open rate by 24.2% Open Rate Relative Difference A. Meet the NEW Tennant B10 and T12 (Traditional) 26.6% - B. Wanna Ride? Take the NEW T12 and B10 for a Spin (Non-traditional) 24.9% -6.5% 33% 24.2% Subject Lines C. Take a Ride on the Wild Side with the new Tennant T12 and B10 (Hybrid) ! What You Need to Understand: The subject line focused on a mix of product relevance and target audience appeal outperformed the traditional subject line by 24%. #SherpaWebinar
- 59. The success ofthis campaign transformed our marketing. #SherpaWebinar
- 60. Email on theWild Side: Culture change How our culture transformed • New and creative ideas to drive future email efforts • Focus on customer benefits and advantages • Offer solutions, not products • Using email for lead generation • Integration of email campaigns with other channels #SherpaWebinar
- 61. Overall results • Qualifiedleads 36% over goal • New product revenue 110% of goal • Overall ROMI 10:1 (working to 15:1 in 2014) #SherpaWebinar
- 62. Lesson #5. Don’task for too much up front #SherpaWebinar
- 63. Marketing Automation Key challengesin transforming from “batch and blast” to persona-driven email marketing Byron O’Dell Senior Director, Demand Management IHS #SherpaWebinar
- 64. Challenge: Implementing technology andchanging the culture #SherpaWebinar
- 65. How To: Implementautomation technology Craft Create automated drip tracks for each persona forms to capture persona information Make templates with customizable content blocks Tip: Don’t stop batch and blast – be smarter about it! #SherpaWebinar Build database throughout campaign using progressive profiling Test Use A/B testing to optimize
- 66. How the programworks Welcome Email Nurture Messaging Persona Messaging Week 1: Week 2: Week 3: Week 4: Week 5: Week 6: 5 Ways IHS Can Help Case Study for you IHS best content Schedule Demo Insider Drip Insider Nurture Progressive Profiling #SherpaWebinar
- 67. How To: Implementautomation technology Craft Create automated drip tracks for each persona forms to capture persona information Make templates with customizable content blocks Build database throughout campaign using progressive profiling Tip: Don’t just add technology, change the culture. #SherpaWebinar Test Use A/B testing to optimize
- 68. Tip: Ask forthe persona What is your current role? 68 #SherpaWebinar
- 69. Tip: Iceberg formstrategy Forms Learning #1 From this short form, we get all this! • • • • • • • #SherpaWebinar Company (structured) Address Company phone Fortune 1000 flag Industry Employee count Annual sales
- 70. How To: Implementautomation technology Craft Create automated drip tracks for each persona forms to capture persona information Make templates with customizable content blocks #SherpaWebinar Build database throughout campaign using progressive profiling Test Use A/B testing to optimize
- 71. Persona-specific messaging Inbound sourcecustomization Persona-based customization Inbound source customization #SherpaWebinar
- 72. How To: Implementautomation technology Craft Create automated drip tracks for each persona forms to capture persona information Make templates with customizable content blocks Tip: You don’t have to build your targeted database all at once. #SherpaWebinar Build database throughout campaign using progressive profiling Test Use A/B testing to optimize
- 73. Personal info opt-inpage After Before #SherpaWebinar
- 74. Progressive Profiling: Initialsign-up Form shrunk from 15 required fields down to 7 Plus, this is another iceberg form: • Company (structured) • Address • Company phone • Fortune 1000 flag • Industry • Employee count • Annual sales #SherpaWebinar
- 75. Drips: Beginning andmiddle of the month Content is gated #SherpaWebinar
- 76. Progressive Profiling: Persona Askingfor more persona information #SherpaWebinar
- 77. Progressive Profiling: Contact Askfor/confirm address because they are ready to buy! Tip: Auto-fill information that you already know. #SherpaWebinar
- 78. How To: Implementautomation technology Craft Create automated drip tracks for each persona forms to capture persona information Make templates with customizable content blocks Build database throughout campaign using progressive profiling Tip: Get it out the door! Follow best practices first, then optimize with data. #SherpaWebinar Test Use A/B testing to optimize
- 79. Top takeaways • Itis all about content – and the right target audience – and the right timing. It’s a three-legged stool. • The payback on this approach is ultimately less overhead and higher engagement vs. traditional batch and blast. • Getting the organization to think in terms of persona-relevant content and buying-stage-relevant content = higher success = sales. • Use the technology: Triggered communications, form design and database enrichment will fuel your success long term. • Just start and keep it simple. Remember, the fast eat the slow. #SherpaWebinar
- 80. Lesson #6. Tailoryour message to your customer #SherpaWebinar
- 81. Segmentation and Personalization Howan e-commerce site transformed its email program to increase purchases by 66% Paul Ramirez VP, Operations Eventful #SherpaWebinar Ryan Blomberg Director, Engineering Eventful
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- 83. Record store recommendations •Popularity What everybody is listening to • Categorization The artists in the same genre of that one • Sponsorship The artists people paid us to promote • Staff picks What the record store employees are listening to • Fans like you Fans of this artist also love this artist and this artist and this artist #SherpaWebinar
- 84. The invention of socialsharing #SherpaWebinar
- 85. 1 Craft forms withpurpose 2 Connect the dots 3 Predict from known data 4 Be something bigger #SherpaWebinar
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- 100. What if youdon’t have this technology? #SherpaWebinar
- 101. 1 Craft forms withpurpose 2 Connect the dots 3 Predict from known data 4 Be something bigger #SherpaWebinar
- 102. The first takeaway •No more standard forms. • What are the right fields? Right number of fields? • Every opportunity to engage is a chance to learn more about your customers and serve them better. • Figure out why your audience might want to hear from you. Connect to that motivation. #SherpaWebinar
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- 106. Subject Line: Arcade Fire– coming to Parc Jean-Drapeau #SherpaWebinar
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- 108. Opportunity to select more similarartists #SherpaWebinar
- 109. 400% reactivation ofinactives #SherpaWebinar
- 110. 12% increase insite visits Increase in site visits after the addition of non-performer event alerts #SherpaWebinar
- 111. Lesson #7. Linkyour campaign to relevant pop culture #SherpaWebinar
- 112. Above the Noise Howan IT company leveraged a multichannel campaign to “wake the dead” Christine Nurnberger Vice President, Marketing SunGard Availability Services #SherpaWebinar
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- 115. Relevance Deliver the rightmessage to the right audience at the right time. #SherpaWebinar
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- 117. Campaign overview Sales CallFollow-up C-Level AR & PR Cloud Availability Mail 1 IT Disaster Recovery Mail 2 Social Media PR Agency Follow-up Email List Winners Asset Email Retargeting list Retargeting Inactive Users “Enter to Win” Landing Page #SherpaWebinar Placed in CRM
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- 120. Campaign overview Sales CallFollow-up C-Level AR & PR Cloud Availability Mail 1 IT Disaster Recovery Mail 2 Social Media Email List Winners Asset Email Retargeting list Retargeting “Enter to Win” Inactive Users Landing Page #SherpaWebinar Placed in CRM PR Agency Follow-up
- 121. Retargeting email campaign Contentoffer “We hope it’s not too late” #SherpaWebinar
- 122. Retargeting email campaign Contentoffer Reactivated 2% of contacts who had not interacted in 6 months “We hope it’s not too late” #SherpaWebinar
- 123. Landing page withregistration page #SherpaWebinar
- 124. Landing page withregistration page Linked to how migrating to the cloud as a business option aligns with surviving the zombie apocalypse #SherpaWebinar
- 125. Social media campaign Almost2,000 shares #SherpaWebinar
- 126. Social Media Campaign:Examples #SherpaWebinar
- 127. Campaign Winners: Flashdrive #SherpaWebinar
- 128. Campaign Winners 2:Survival kit Brochure Backpack Silly string “World War Z” movie tickets Survival guide Flashlight/compass #SherpaWebinar
- 129. Results • "IT AvailabilityCloud" email campaign achieved 1.2% higher click-toopen (CTO) rates among the director level, and above average rates in global, large and medium enterprises. • The "Disaster Recovery/Managed Recovery Program" campaign created a 3% increase in CTO rates among president or owner titles. • The retargeting email reactivated 2% of contacts who had not interacted with SunGard within the previous six months. #SherpaWebinar
- 130. How do webest tell that story? Learn about the customer Connect with your audience Test the waters #SherpaWebinar
- 131. How to choosethe right channels 1. Can it communicate the right message? 2. Can it reach the right audience? 3. Can it communicate in a way that will resonate with our audience? #SherpaWebinar
- 132. Top takeaways 1. Don'tbe afraid to step outside the box and try a new creative messaging approach – it could have huge payoffs in B2B (particularly among the difficult to reach C-suite). 2. Even in today's B2B marketing and digital era, direct mail may not be as dead as zombies. 3. Leverage social channels to help amplify your message. #SherpaWebinar
- 133. Lesson #8. Thebest experience wins #SherpaWebinar
- 134. Email Design: Howto optimize for all environments in a mobile world Justine Jordan, Marketing Director, Litmus #SherpaWebinar
- 135. Session speaker Justine Jordan MarketingDirector Litmus I’m an email builder, designer, marketer, teacher and all-around opinionated person. Approaching eight years in email! @meladorri #SherpaWebinar
- 136. • How canyou create mobile-friendly emails? • Best practices, examples and tips #SherpaWebinar
- 137. Got screens? image credit:helpmyhelpdesk.com
- 138. Mobile is big,but how big? Mobile: Smartphones (iPhone, Android) and tablets 24% Webmail 49% 27% Desktop Mobile Desktop: Installed email programs (Outlook, Apple Mail) Webmail: Email accessed through a Web browser (Gmail, Hotmail, Yahoo) Source: Litmus Email Analytics; 306 million worldwide opens #SherpaWebinar
- 139. Desktop, Webmail, Mobile:2011 - Now Q4 2013 Q3 2013 Q2 2013 Q1 2013 Q4 2012 Q3 2012 Desktop Q2 2012 Webmail Q1 2012 Mobile Q4 2011 Q3 2011 Q2 2011 Q1 2011 0% 10% 20% 30% 40% 50% 60% Source: Litmus Email Analytics #SherpaWebinar 70% 80% 90% 100%
- 140. Desktop, Webmail, Mobile:2011 - Now 70% 50% 60% 50% 40% Desktop Webmail 30% Mobile 20% 33% 10% 0% 10% Source: Litmus Email Analytics #SherpaWebinar
- 141. Top email clients #1 #2 #3 #4 iPhone Outlook iPad Android 24% 13% 12% 12% #SherpaWebinar source:emailclientmarketshare.com
- 142. Top email clients #1 #2 #3 #4 iPhone Outlook iPad Android 24% 13% 12% 12% #SherpaWebinar source:emailclientmarketshare.com
- 143. Screensize-apalooza iPhone 2.3” wide BlackBerry 2.6” wide Small GalaxyNote 3.2” wide iPad Mini 5.3” wide Medium #SherpaWebinar Nexus 7 7.3” wide Excite 13 8.5” wide Large
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- 145. Experience matters. It’s morethan just metrics. #SherpaWebinar
- 146. One chance tomake an impression Read anyway Don't know View on computer Unsubscribe Delete it How does a poorly designed email affect your perception of the brand? 6.30% 3.80% Slightly Negative 51% 13.50% +68% 30.20% +15% 80.30% If you get a mobile email that doesn’t look good, what do you do? 75% negative BlueHornet Study: Consumer Views of Email Marketing, 2012 and 2013 #SherpaWebinar Strongly Negative 24% Neutral 25%
- 147. From Name Subject Line Preheader TheSubscriber Experience Open Tap The mobile experience is different than the desktop experience Page Conversion #SherpaWebinar
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- 152. Making Touch-Friendly Emails Principlesand best practices
- 153. Bigger is better • • • • • Bodycopy: 16px+ Headlines: 22px+ Buttons: 44px by 44px Space: 10px+ Tappable touch targets #SherpaWebinar
- 154. Less is more •Analyze each section of your email and messaging • Prioritize goals and actions • Look at historical performance for clues on what to cut • Aim for 2 to 4 sentences at 16px #SherpaWebinar
- 155. Responsive design/media queries •More than a “line of code” • Set of conditional statement that enables specific styles • If the screen size is x, then display y • If the screen size is x, then increase headline size to y • If screen size is x, then show image at 100% • Detects screen size, not device type #SherpaWebinar
- 156. First responsive email= highest traffic ever! Mobile traffic exceeded previous week #SherpaWebinar
- 157. Thank you! Courtney Eckerle Managerof Editorial Content MECLABS Daniel Burstein Director of Editorial Content MECLABS #SherpaWebinar