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Working as an Assistant Manager CRM Operations at Marvel Realtors. As a leader in CRM Operations, which comprises, Post-Sales, Possession ,Post Possession ,Customer Experience Management, Key Customers/Investors Product Portfolio Management, Customer Service, Relationship Management & Client Escalations Management, Back office, Accounts Receivable, Possession Management, Facility Management and SAP/ERP I am responsible for Increasing revenue by growth through recovery of due and overdue. I have experience in Design Business Process, Re-engineer business processes, managing premium segment Sales and Customer Relationship/Experience Management (CRM/CEM) processes.