Shatya Framudia
123 Followers 147 Followings
Personal Information
Organization / Workplace
Greater Jakarta Area, Indonesia Indonesia
Occupation
Customer Experience Strategy at Indosat Ooredoo
Industry
Telecom / Mobile
About
Enthusiast telecommunication & customer experience professionals with 10 years experiences in retail business telecommunication industries. Career starts as a business process & project management experts. Expose passion in customer experience, customer service learning & people development, digital CRM, service and analytic.
Contact Details
  • Presentations
  • Documents
  • Infographics
Latest Most Popular

Flink Forward Berlin 2017 Keynote: Ferd Scheepers - Taking away customer friction through streaming analytics

Flink Forward • 6 years ago

Taxonomy of change models slideshare 201703

Mark Simpson • 7 years ago

Mapping the customer experience: innovate using customer experience journey maps

Joyce Hostyn • 12 years ago

Service Design Thinking - Paris 2014 - Marc Stickdorn

Innovation by Design Club • 9 years ago

Service Design 2: Service is a Journey

AdamHazdra • 10 years ago

Service Design Workshop by Flanders InShape (Philippe Martens)

Philippe Martens • 12 years ago

Agile vs Waterfall

Ahmed Abdel Rahman • 9 years ago

How a single customer view delivers real business results

IBM Danmark • 12 years ago

How to Build a Customer Experience Framework

Centerline Digital • 9 years ago

Sketchnoting: 10 Tips to get Started

Silvia Rosenthal Tolisano • 8 years ago

B2B Customer Experience Management Best Practice Study PREVIEW SAMPLE

ClearAction • 11 years ago

Creating Powerful Customer Experiences

Digital Surgeons • 8 years ago

Customer Experience in digital identification

Pieter Baert • 8 years ago

How to 80/20 Your Social Media: 5 Simple Steps for Saving Time & Improving Results

Snappa • 8 years ago

App Value 101: How I Learned to Avoid Bombarding Users with Disruptive Messages (September 2015 Version)

Localytics • 8 years ago

Digital service experience trends

Idean • 9 years ago

Visual Slide Design for Engaging, Memorable Presentations

CalMaritimeLibrary • 10 years ago

Why great presenters are boring people

Vera Kovaleva • 9 years ago

Great presentations

Leon Letkeman • 13 years ago

Delivering Great Presentations

Nitin Gupta • 10 years ago