Sharon Oatway
3 SlideShares 18 Followers 9 Followings
Personal Information
Organization / Workplace
Canada Canada
Occupation
President & Chief Experience Officer - VereQuest Inc.
Industry
Consulting / Advisory
Website
www.verequest.com
About
When it comes to understanding customer behavior in this crazy, multi-channel, multi-touch environment, VereQuest has the inside track. Since launching VereQuest in 2002, the VQ team has listened to over 1 million customer interactions and leveraged that insight to understand what matters most to customers and improve the customer experience.
Contact Details
Tags
customer experience call center customer service call center best practices call center qa quality assurance improve customer experience training empathy emotions managing customer emotions customer loyalty customer relationship management customer elearning frustrated customers upset customers irate customers outsourced qa quality monitoring contact center qa net promoter
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Presentations

(2)

VereQuest | Guide to Outsourcing your Contact Center's Quality Monitoring

3 years ago • 74 Views

Managing Irate Customers

3 years ago • 62 Views

Infographics

(1)

Leverage Empathy to Improve Your Customer Experience

9 years ago • 418 Views
Personal Information
Organization / Workplace
Canada Canada
Occupation
President & Chief Experience Officer - VereQuest Inc.
Industry
Consulting / Advisory
Website
www.verequest.com
About
When it comes to understanding customer behavior in this crazy, multi-channel, multi-touch environment, VereQuest has the inside track. Since launching VereQuest in 2002, the VQ team has listened to over 1 million customer interactions and leveraged that insight to understand what matters most to customers and improve the customer experience.
Tags
customer experience call center customer service call center best practices call center qa quality assurance improve customer experience training empathy emotions managing customer emotions customer loyalty customer relationship management customer elearning frustrated customers upset customers irate customers outsourced qa quality monitoring contact center qa net promoter
See more