Creating Care Forum, 10am - 4.30pm, Tuesday 24 January 2017 DCA Meeting Room, 152 Nethergate, Dundee, DD1 4DY Speakers included: The Catalytic Role of the Creative Industries in Scotland: Clive Gillman, Director of Creative Industries, Creative Scotland Realistic Medicine in Practice: Catherine Calderwood, Chief Medical Officer for Scotland Brief case studies focused on the challenges and opportunities of design and innovation in healthcare from: Rodney Mountain - Lead for Design and Innovation, Academic Health Science Partnership in Tayside. Carol Sinclair - Ceramic Artist. Jeni Lennox - Designer. Aidan Moesby - Visual Artist. Shobhan Thakore - Clinical Lead Scottish Quality & Safety Fellowship, NHS Education for Scotland.

1. Creating Care Forum

2. Facilitate conversations
between creatives and
health & social care to
think about how we can
work at a strategic level
to realise the aims of
Realistic Medicine.

3. The Catalytic Role of the Creative
Industries in Scotland:
Clive Gillman, Director of Creative
Industries, Creative Scotland

4. Realistic Medicine in Practice:
Catherine Calderwood, Chief Medical
Officer for Scotland

5. Realising Realistic Medicine -
Dr Catherine Calderwood
Chief Medical Officer for Scotland,
obstetrician and gynaecologist

11. Your feedback will help shape policy…..
cmo@gov.scot
0131-244 2379
@cathcalderwood1
https://uk.linkedin.com/pub/catherine-calderwood/108/979/691
http://blogs.scotland.gov.uk/cmo/

12. Rodney Mountain
Lead for Design, Innovation, Academic
Health Science Partnership in Tayside

13. VALUABLE CREATIVE PARTNERS

14. PARTNERSHIPS MATTER
PURPOSE, PEOPLE, PLEASURE
SOCIAL - BUSINESS - ECONOMY
SERVICE DESIGN + QUALITY IMPROVEMENT
PRODUCT - DIGITAL - ENVIRONMENT - EDUCATION

15. Carol Sinclair
Ceramic Artist

17. Carol Sinclair
Making Space

18. Making Space
• workshops for carers that take place within the exhibition - a calm,
relaxing and neutral space
• “while in flow, nearly all of the brain's available inputs are devoted to
one activity - the perception of time changes, discomfort goes
unnoticed, and stray negative thoughts don't enter the mind. The brain
is too busy focusing on one thing to keep track of all those other
things”. Mihaly Csikszentmihalyi
• working with ceramics as a way of thinking and processing difficult
issues - use of high quality materials and tools to enhance the
experience
• Meffan Gallery, Forfar, 25th March to 22nd April 2017

19. Jeni Lennox
Designer

20. Future Ambulance
Mapping the paramedic
experience.
Forming the need.
Lab testing behavioral
prototypes.
Shaping the development
brief.

21. Dementia Design
Dementia circle - product
research and development
Resource centers - designed
environments.
Gartnavel - design as vehicle
for change.

22. Dementia Dog
Project brief and student
support.
Design management.
Service design.
Service development.
(joy and delight)

23. jeni lennox
product | service | design | management
Mental Health Hack
Creates a thinking space.
Creative collaborations.
Challenges status quo.

24. Aidan Moesby
Visual Artist

25. Interactive Digital Version of Periodic Table of Emotions

26. Devised Periodic Table of Emotions – Sagacity Dundee

28. Shobhan Thakore
Emergency Medicine, NHS Tayside
Clinical Lead, Scottish Quality & Safety
Fellowship

29. 2 Stories
Compare & Contrast…
Shobhan Thakore
Emergency Medicine, NHS Tayside
Clinical Lead, Scottish Quality & Safety Fellowship

32. Process & Efficiency Person Centered &
Realistic
Vs

34. Creating Care Forum

35. Open Change
Hazel White and Mike Press

36. What does innovation look like?
This fast paced innovation workshop introduces tools and methods to help you get into other people’s shoes, come up with new ideas and plan how to implement them
DESIGN AS STRATEGY
THIS FAST PACED INNOVATION WORKSHOP
INTRODUCES TOOLS AND METHODS TO
HELP YOU GET INTO OTHER PEOPLE’S
SHOES, COME UP WITH NEW IDEAS AND
OPENCHANGE.CO.UK
@OPENCHANGEUK
@HAZELONEWHITE
@MIKEPRESS

39. Design for
discrete problems1

40. DIALOGUE CARDS
DIALOGUE CARDS
1. Do I really need
this test,
treatment or
procedure?
2. What are the
risks?
3. What are the
side effects?
4. Are there other
options?
5. What will
happen if I do
nothing?

43. Design
as capability2

44. EMPATHY MAPPING - DENTISTRY

45. HEALTH STAFF LEARNING DESIGN

46. HEALTH STAFF LEARNING DESIGN

47. HEALTH STAFF LEARNING DESIGN

48. A new model for unified healthcare
24 hour acute care centre at Akershus
University Hospital: the ”Competence
Centre”.

49. Design for policy
(strategic design)3

50. The co-design of
interventions to
promote mental
wellbeing

51. “Leveraging design thinking to create
innovative healthcare environments”

55. THE SCOTTISH
APPROACH TO
SERVICE DESIGN

57. WHAT DESIGN DOES

58. UNDERSTANDING PEOPLE

59. INNOVATING SYSTEMS

60. CHANGING MINDSETS

61. DESIGN-LED HEALTH STRATEGY
HELPS PEOPLE AND ORGANISATIONS FIND
THE THINGS THAT ARE HOLDING THEM BACK

62. DESIGN-LED HEALTH STRATEGY
PROVIDES A FRAMEWORK AND TOOLS TO
EXPLORE THE ISSUES

63. DESIGN-LED HEALTH STRATEGY
ENABLES AN EXPLORATION
OF POSSIBLE WAYS FORWARD

64. DESIGN-LED HEALTH STRATEGY
SOLVING THE RIGHT PROBLEM
WITH THE RIGHT PEOPLE
TO PROVIDE THE RIGHT ANSWERS FOR
PEOPLE WHO USE AND DELIVER SERVICES.

65. What are the most
important conditions
necessary for a
design-led approach
to innovation or
transformation to
flourish in an
organization?

66. Leadership
Community Building
Capacity

67. Knowledge
What is it called?
What is it and how does it work /how is it used/where does it happen? Who is of value to and why?
Where could we find out more?
exists now
future idea

68. What does innovation look like?
This fast paced innovation workshop introduces tools and methods to help you get into other people’s shoes, come up with new ideas and plan how to implement them
LUNCH
THIS FAST PACED INNOVATION WORKSHOP
INTRODUCES TOOLS AND METHODS TO
HELP YOU GET INTO OTHER PEOPLE’S
SHOES, COME UP WITH NEW IDEAS AND
OPENCHANGE.CO.UK

69. What does innovation look like?
This fast paced innovation workshop introduces tools and methods to help you get into other people’s shoes, come up with new ideas and plan how to implement them
THIS FAST PACED INNOVATION WORKSHOP
INTRODUCES TOOLS AND METHODS TO
HELP YOU GET INTO OTHER PEOPLE’S
SHOES, COME UP WITH NEW IDEAS AND
PLAN HOW TO IMPLEMENT THEM
GROUP
INTRODUCTIONS

70. What does innovation look like?
This fast paced innovation workshop introduces tools and methods to help you get into other people’s shoes, come up with new ideas and plan how to implement them
WHAT STRUCK YOU
FROM THIS MORNINGS
TALKS?

71. RULES OF ENGAGEMENT
1: Postpone judgment
2: Think laterally
3: Listen
4: Build on the ideas of others
5: Every person and every idea has equal worth

72. THOUGHTS - ONE PER POST-IT

73. What does innovation look like?
This fast paced innovation workshop introduces tools and methods to help you get into other people’s shoes, come up with new ideas and plan how to implement them
WHAT ARE THE
ADVANTAGES OF AND
BARRIERS TO
COLLABORATION?

74. What does innovation look like?
This fast paced innovation workshop introduces tools and methods to help you get into other people’s shoes, come up with new ideas and plan how to implement them
WHAT ARE THE
BARRIERS?

75. What does innovation look like?
This fast paced innovation workshop introduces tools and methods to help you get into other people’s shoes, come up with new ideas and plan how to implement them
WHAT MECHANISMS
ALREADY EXIST?

76. What does innovation look like?
This fast paced innovation workshop introduces tools and methods to help you get into other people’s shoes, come up with new ideas and plan how to implement them
THEMES

77. What does innovation look like?
This fast paced innovation workshop introduces tools and methods to help you get into other people’s shoes, come up with new ideas and plan how to implement them
RE-GROUP
UNDER THEMES

78. What does innovation look like?
This fast paced innovation workshop introduces tools and methods to help you get into other people’s shoes, come up with new ideas and plan how to implement them
HOW COULD WE
MAKE IT HAPPEN?

79. What does innovation look like?
This fast paced innovation workshop introduces tools and methods to help you get into other people’s shoes, come up with new ideas and plan how to implement them
SPACES TO INNOVATE WITHOUT RISK
SHARED EVENTS
LEARNING OPPORTUNITIES
FUNDING SOURCES

80. What does innovation look like?
This fast paced innovation workshop introduces tools and methods to help you get into other people’s shoes, come up with new ideas and plan how to implement them
TELL US ABOUT IT

81. What does innovation look like?
This fast paced innovation workshop introduces tools and methods to help you get into other people’s shoes, come up with new ideas and plan how to implement them
SPACES TO INNOVATE WITHOUT RISK
SHARED EVENTS
LEARNING OPPORTUNITIES
FUNDING SOURCES

86. What does innovation look like?
This fast paced innovation workshop introduces tools and methods to help you get into other people’s shoes, come up with new ideas and plan how to implement them
THIS FAST PACED INNOVATION WORKSHOP
INTRODUCES TOOLS AND METHODS TO
HELP YOU GET INTO OTHER PEOPLE’S
SHOES, COME UP WITH NEW IDEAS AND
OPENCHANGE.CO.UK
@OPENCHANGEUK
@HAZELONEWHITE
@MIKEPRESS

87. Next Steps

88. Creating Care Forum