53. How do you make 250,000
employees feel like they have a seat
at the table?
The HSBC Exchange
programme
Manager does not talk
There is no agenda
Time belongs to employees
3rules
55. Embracing Glassdoor
Promote constantly as one of your
feedback channels
Answer every single review in detail ideally
at CEO level and ideally within 48 hours
Listen, investigate, empathise, apologise
rg.co/glassdoor
65. rg.co/adamgrant
Teachers who believed in
their purpose and felt that
their actions had a
meaningful impact on
student’s lives had lower
levels of stress and burnout.
66. rg.co/adamgrant
“They were better able to
cope with job stressors when
they knew how much impact
they were having on students.
Because their work made a
difference, it was worth
putting up with long hours of
grading and administrative
red tape and angry parents”
68. in the North West are
not inspired by the
leaders of our
businesses.
1.3m
people
70. of the variance in
employee engagement
scores is related to
managers and
management practice
70%
95. Inflexible Working
I don’t care what your work is
today, what it involves, what
tasks or projects you have on.
My primary concern is that
whatever it is you do it from
this desk, this chair between
the hours of 9am and 5pm.
That’s what matters to me.