As a customer support leader, it’s essential to ensure that every customer support agent provides fast, reliable and quality support. But how can you increase your customer support team’s productivity without jeopardizing the quality of support? Below are ways to increase the productivity of your customer support team. You can also read our blog on this important subject: 5 Ways to Increase the Productivity of Your Customer Support Team.

1. GlowTouch provides outstanding contact center and technology outsourcing solutions to
clients around the world. Specializing in omnichannel customer and technical support, we
solve issues, satisfy customers, and sell additional services, therefore providing a superior
return on investment for our clients.
Find us online at glowtouch.com. For more information, contact Vikki Karrer at
502-947-3005 or email us at info@glowtouch.com.
5 Ways to Increase the Productivity
of Your Customer Support Team
1
Add Variety to Agents’ Work
2
Empower Your Support Agents
3
Provide Efficient Working Tools
4
Improve Engagement
5
Encourage Accountability
The risk of becoming disengaged is higher
when performing mundane tasks. There are
effective ways to incorporate variety of work
into the customer support role without
risking productivity.
The effective way to give your customer
support agents more freedom is through
knowledge. A deep understanding of the
business’s products and services ensures
that the agent understands every query
that comes in.
Mutually stimulating interactions between
you and your agents can inspire better
interactions between agents and customers.
It can also improve the turnaround time.
Create daily realistic goals for your agents
and remember to hold them accountable
should they fail to deliver. It would help if
you also build trust to ensure that agents
report any challenges to you for quick
solutions.
Technology boosts productivity by saving
time spent on repetitive tasks and also
coordinating the interactions on several
platforms.