4. 4
問題 1-1 (Business)
In the next year, the CEO decides a budget reduction in IT operating expenses.
You are the IT manager. What would you do? (Choose two)
題意： 明年，執行長決定要減少 IT 營運支出的預算，是 IT 經理，該怎麼做呢？(選擇兩項)
選項：
A. Develop a web page that provides common user issues and answers.
B. Apply a new cloud CRM system to assist a channel expansion.
C. Migrate systems from new acquisitions to the overall business use.
D. Implement a new inventory system to increase supply chain efficiency.
E. Buy more servers to improve the performance of the POS system
解答： (A)(C)
5. 5
問題 1-2 (Business)
Which of the following are operating expenses? (Choose three)
題意：下列哪一個選項是營運支出？選三項。
Operating expenses, Opex 營運支出，或是 Operation costs, 營運成本，是會
計學的名詞，包含行政開支、分行租金、廣告支出、利息支出以及固定資產的折舊等，其中行政
開支包含職員薪資、法律顧問費、董事支出、公關顧問費用等。不是直接成本，但是一旦公司開
始營運就必須支出。
選項：
A. Salary of IT helpdesk employees
B. Hardware maintenance cost
C. Remote interface hardware cost
D. Monthly fee of vendor services
E. The cost of blade server for license management
解答：(A)(B)(D)
6. 6
問題 1-4 (Business)
The sales department makes next year ’ s business plan to increase sales for
20%. What can IT do to contribute this goal? (Choose two)
題意：業務部作了一份明年的銷售計畫，預計增加兩成銷售量，IT 部門能做什麼
來協助達成這項目標？
選項：
A. Implement a cloud-based order entry system to increase sales.
B. Develop a new ERP system to increase supply chain efficiency.
C. Integrate recent acquisitions to the corporate infrastructure to reduce cost of
the company.
D. Develop a new in-house CRM application to increase customer service
quality.
E. Add hardware equipment to the web store system to support projected
increases in sale transaction volume.
解答：(A)(E)
7. 7
問題 1-5 (Business)
In order to support the company goal of maximizing revenue, which following
strategy should IT department apply?
題意：為了支援公司增加營收的目標，IT 部門該採用什麼策略？
Maximize 極大化，revenue 營收，strategy 策略。IT 部門的員工，有時會將公司的目標
和 IT 的目標搞混，公司的目標通常是增加營收、增加利潤、增加市場規模、提高顧客滿意
度、減少顧客流失、降低作業成本等，IT 的目標可能是增加伺服器、增加網路頻寬、增加資
料儲存量、加快系統反應速度、資訊系統整合等，通常是需要花錢的，也就是會跟企業目標
相左，資訊系統是企業營運必要的設備，但要建置到什麼程度，則需要企業內部做資源分配
時考量。
選項：
A. Improve response time of the human resource information system.
B. Localize the web store to access other markets.
C. Reduce IT infrastructure power consumption costs
D. Improve the look and feel of the product knowledgebase website.
解答：(B)
10. 10
• Identify common applications used in most
businesses.
• Describe special-purpose applications.
• Define application tiers and their purpose.
• Identify the different application paradigms
available to an organization.
• Learn how to articulate the cost and benefit of
using each of the most common application
deployment approaches.
The Role of IT
11. • File sharing (NAS)
• Email
• Unified communication
• Database
11
Common Types of
Applications
12. • Enterprise Resource Planning (ERP)
• Customer Relationship Management (CRM)
• Supply Chain Management (SCM)
• Group Productivity
• Collaboration
• Online Presence
• Social Media
12
Special-Purpose
Applications
13. 13
問題 1-3 (IT)
Which two features usually describe mission-critical legacy business applications?
題意：有何兩項特色來形容非常重要的傳統商業應用程式？
選項：
A. They are easy to maintain.
B. There are many resources to enhance the systems.
C. It is difficult to modify the system for the constant changing business
requirements.
D. They are the repository of business processes and procedures that have been
followed for years.
解答：(C)(D)
14. 14
問題 1-8 (IT)
What is the business function description of BackOffice?
題意：BackOffice 的功能是什麼？
選項：
A. Tracks customer interactions
B. Allows workers to send and receive emails
C. Allows employees to open, manage, or join a virtual conference room
D. Makes sure that one co-worker’ s changes do not overwrite those mode by
another one
解答： (B)
15. 15
問題 1-9 (IT)
What is the function description of Collaboration?
題意：Collaboration 的功能是什麼？
選項：
A. Tracks customer interactions.
B. Allows workers to send and receive emails.
C. Allows employees to open, manage, or join a virtual conference room.
D. Makes sure that one co-worker’ s changes do not overwrite those mode by
another one.
解答： (D)
16. 16
問題 1-11 (IT)
Your company has migrated group productivity solution. This solution is also a
cloud-based system. What are the possible business influences?
題意：公司已經轉換到”團隊生產力提升系統”的解決方案，這個系統同時也是雲
端服務，何者是可能的商業影響？
選項：
A. Remote users can access online conference by tablet computer.
B. Customer complain information is stored in a centralized database.
C. Product information will be more readily available to customers.
D. Users can access their word processing documents from any device.
解答： (D)
19. 19
問題 1-14 (IT)
The Marketing department is concerned about improving the company's online
presence. Which initiative would require collaboration between IT and Marketing?
選項：
A. Improving SEO
B. Creating social media content
C. Creating a company Facebook page
D. Analyzing Web server performance
解答： (A)
Search Engine Optimization (SEO)
20. • Applications may be acquired for use by an
organization in several ways:
o Buy
o Build
o Subscribe
o Outsource
o Combination models
20
Application Paradigms
21. Benefits Drawbacks
Quick implementation Limited configuration may be
possible, but may not fully meet
business needs
Reduced dependency on internal
IT skills
Integration costs with internal
dependent applications might be
necessary in future
Often less expensive than in-house
development for the same
functionality
Increased dependency on an
external vendor
Typically higher quality and
reliability
Additional support costs, licensing
costs, or costs of future upgrades
Potential security risks or
vulnerabilities that might not be
acceptable
21
Commercial Off-the-Shelf
Software (COTS)
22. 22
問題 1-15 (Business)
You have identified an off-the-shelf customer portal that meets the functional
needs of the business. However, it is based on technologies that are not aligned
with the training and skillset of the internal IT staff.
What are the top two challenges to getting but-in ? (Choose two.)
選項：
A. SEO implications
B. Development timeline
C. Cultural issues within the organization
D. Ongoing support and maintainabllity of the proposed solution
解答：(C)(D)
23. • Can create solution to the business’s exact needs
• Expensive
• Time-consuming
• Requires staff with appropriate skills
23
Build from Scratch
24. Benefits Drawbacks
Customizations meet the
requirements of the business
Customizing inefficient
business processes is not
productive for the business
Functionality is known
because it was created by
the organization
Increased expense of
maintaining and supporting
the application
The potential for improved
internal security controls
Specific staff skills are
required to develop and
maintain the software
Often less expensive than
developing from scratch
Increased application
complexity
24
Repurpose/Customize
25. Benefits Drawbacks
Ease of access from
different locations
Limited customization
Minimal capital expense Limited integration
Decreased deployment
time
Expense burden shifted
from capital to operating
Potential security or
compliance issues
Availability dependent
on an external partner
25
Subscribe
26. Benefits Drawbacks
In-house staff not required to
be trained or skilled
Decreased internal IT staff
morale or increased concerns
about job security
Internal resources freed up
to focus on other projects
Increased dependency on a
service provider
Potential reduction in overall
delivery costs, such as with
off-shore outsourcing
Potentially high operating
costs or capital expenditure
Potential security risks, such
as disclosure of confidential
or proprietary information
26
Outsource
27. 27
問題 1-16 (Business)
Which four tasks should the business analyst complete during post-implementation
activities of an IT solution ? (Choose four)
選項：
A. Maintain defect log
B. Validate scope of solution
C. Complete lessons learned meeting
D. Define key performance measurements
E. Compile business performance metrics (編譯經營業績指標)
F. Complete solution performance assessment (完整的解決方案的性能評估)
解答：(A)(C) (E)(F)
