How to communicate effectively in covid19 world
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You are locked in your house, trying to balance between your work and home commitments, fighting with your kids over bandwidth and counting days until life is back to normal? We all look forward for the day when the global battle with the virus is over. But our remote ways of working – video calls, instant messaging, business email – will probably take over an even bigger share of the communication pie. So are you ready to champion the new normal of the digital age? Join Rashad Bayramov, international business trainer and coach, who will take us through the changing landscape of professional communication, share relevant research findings and provide advice on how to best navigate in the uncharted waters.
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How to communicate effectively in covid19 world
- 1. How to communicate effectively in a COVID-19 world Rashad Bayramov Author, trainer & coach Communication | Speaking | Leadership
- 2. What we will cover 2 1. The changing patterns of interpersonal communication 2. The COVID-19 impact on communication protocols 3. The new business (and not only) communication etiquette 4. Connecting with staff, team, clients, and family
- 3. 3 1. The changing patterns of interpersonal communication
- 4. The four elements of persuasion 4 A. Connect emotionally B. Provide evidence C. Find a common ground D. Establish credibility 1. Thechanging patterns of interpersonal communication Source: Jay Conger “The necessary art of persuasion” Harvard Business Review, 2000
- 5. 5 1. The changing patterns of interpersonal communication • Weaker bonds among people • Growing need for collaboration • The digital channel revolution
- 6. 6 1. The changing patterns of interpersonal communication • Keep it short • Pick the right platform • Go for a visual medium • Be transparent • Engage your audience • Don’t take it personal (be flexible)
- 7. 7 2. The COVID-19 impact on communication protocols
- 8. Social distancing 2. The COVID-19 impact on communication protocols 8 Cabin fever Out of office 24/7 housemates
- 9. 9 3. The new business (and not only) communication etiquette
- 10. 10 3. The new business (and not only) communication etiquette • Professional look • Confident voice • Use of technology Foundation • Empathy • Patience • Transparency • Clarity • Proactivity Personal touch
- 11. 11 4. Connecting with staff, team, clients and family
- 12. 4. Connecting with staff, team, clients and family • Leadership webcast • Regular staff email • Social media posts • Online meetings
- 13. 4. Connecting with staff, team, clients and family • Create a team working agreement • Choose communication and collaboration tools • Establish a team schedule • Plan and prioritize weekly • Check on your progress daily
- 14. 4. Connecting with staff, team, clients and family • Proactive • Listening • Supportive
- 15. 4. Connecting with staff, team, clients and family • Working agreement for home • Set boundaries • Establish routine • Apply visual management
- 16. 16 So what should you take away from this webinar? • Show empathy • Exercise clarity • Use technology • Be flexible “It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.”