This document discusses whistleblowing, including definitions, types of misconduct that warrant whistleblowing, how and when to blow the whistle internally or externally, protections for whistleblowers, and the investigation process. It provides details on the whistleblowing policy and procedures at MCB Bank, including multiple confidential reporting channels, acknowledgment of claims within 48 hours, potential rewards for legitimate whistleblowing, and consequences for false reports. External whistleblowing is recommended if the internal process is unresponsive or if seeking help from independent organizations, the media, or law enforcement.
8. • Stealing, accepting bribes and kickbacks
• Use of position for personal benefit
• Waste of organizational assets
• Safety problems including unsafe or non-
compliant products
• Fraud, corruption, cover-ups
• Sexual Harassment
• Illegal Discrimination
• Violation of Laws
• Billing/Insurance Fraud
Examples
of illegal
behaviour
10. When to blow the whistle
When someone in your
organization is pursuing
an action that you believe is
illegal or ethically wrong.
When you believe a practice,
product or policy seriously
threatens patient care,
employees and possibly the
public.
11. How to blow the whistle:
There are
three ways
for employee
to blow the
whistle
12. Cont…..
1:You can report an
incident of noncompliance
to one of the following
reporting levels:
• Supervisor
• Senior Leader
• Human Resources Director
• Chief Executive Officer
• Board of Directors
13. Cont…
2:You can call
the Whistle
Blower Hotline:
The hotline is available when
employees feel their
concerns cannot be
communicated through
normal channels. All calls are
confidential and anonymous.
14. Cont……
3:You can fill out
the Whistle Blower
Form below
• The form is anonymous
unless you choose to
disclose your identity to
help with the
investigation
18. Channels of WB
The whistle
blowing
channel of our
company
involves
Non-
executive
director
Finance
manager
Internal
auditor
Legal
advisor
19. Whistle blowing access
Landline Numbers: + 92 (0) 42 35776639 - 41
Fax Number: + 92 (0) 42 35776638
Email: wbu@mcb.com.pk
Website: www.mcb.com.pk/customer_services/whistle-
blowing
Postal address: Monitoring and Whistle Blowing Department,
Audit and RAR Group, MCB Bank Limited, 3rd Floor, Principal
Office, 15 Main Gulberg, Jail Road, Lahore.
20. Investigation process
Every claim log into tracking system & assigned a code
Claim assessed by WB committee head to view its criteria
Complaints involving personal harassment refer to HRMG
Investigation will conduct when evidences support it &
allegation is strong
21. Cont……
Competent & independent personnel
Acknowledgement shall sent within 48 hours
Action after investigation depends upon nature
of claim
22. REWARDS AND RETURNS
In Case Of Good
Whistle Blow:
Monetary benefits
Carrier
advancements
23. In case of False whistle blow
Sue the whistle blower personally for
compensation for false WB
24. External whistle blowing
An external
whistleblower is a
person who reports an
organization’s illegal,
immoral or illegitimate
work to someone
outside the organization.
Eg: Lawyers, mass
media, law
enforcement.
25. When to whistle blow externally
If an internal management and WB committee
not responding properly then blow the whistle
externally
27. Impact of external WB
Effective as
mass media is
powerful tool
Powerful allies
& strong
evidences
Works in
absence of
legal
protection
Improve govt.
accountability
&
transparency
28. How to protect whistle blower
Keep records in good condition to protect evidence,
ensure credibility & avoid claims of discrimination.
Evidence is collected & analyzed with sufficient time,
tools and expertise.
Expert opinion may also be called
Not rush to judgment , give ample opportunity to present
his / her case & defend the allegation against him / her.
Consideration should also be given to costs, and whether
focus is prosecution, recoveries, restitution, or termination.
Investigation reports and relevant record should not result
in a public record unless required by law
