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Pankaj Soni

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Ebay italy opportunity
Market research presentation
Market research positioning
Group discussion zone of tolerance
Consumer behaviour & likeonomics
Bpo industry (2)
405 ch05
40.service blueprinting
39.strategies to retain customers
38.servqual examples service recovery
37.service guarantee (2)
36.promotion strategies in services marketing
35.pricing strategies for services
33.service profit chain