Customer Faithful
No infographics yet
No documents yet
No likes yet
Personal Information
Organization / Workplace
Customer FaithfulLocation
Peterborough, United Kingdom, Cambs United KingdomOccupation
Founder, Customer FaithfulIndustry
Advertising / Marketing / PR
Website
www.customerfaithful.comAbout
As Founder of Customer Faithful, my mission is to help organisations discover what their customers truly want or value most, and how to empower employees to deliver it. In short, my goal is enable companies to become 'customer faithful'. We use an innovative technique called 'Lifelines' to visualise the lived experience of people, whether as individuals or as part of a community. Its findings typically show a 'customer journey' that is very different from how providers see their service.