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Straight From the Gut | Jack Welsh
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2. The Moby Dick of Business Management Three narratives run intertwined Stories from his career / life Business developments within GE Advice about management Egotistical, successful, interesting SOB Generally amusing and an easy read You hang around with good people, you play a lot of golf, and you have a pretty good life. That's what success is all about. It's getting people you like, who want to take the hill with you, who want to win, who have the passion. This is not rocket science.Jack Welch
3. Business As Smell and Touch There is not always a right answer to a problem Process(es) can help clarify and lead to the right answer Gut feeling and an overall sense of the matter at hand
4. Self-Confidence One needs self esteem to be a steady leader Avoid being arrogant Avoid hubris Building self-confidence in others is a staple of leadership Mistakes not a time for discipline, but for encouragement and confidence building When to hug and when to kick Giving people self-confidence is by far the most important thing that I can do. Because then they will act. Jack Welch
5. Openness / Boundaryless Good ideas can come from anyone at any point Foster a sense of community and empower people to make ideas happen Bureaucracy = Bad The essence of competitiveness is liberated when we make people believe that what they think and do is important - and then get out of their way while they do it. Jack Welch
6. Differentiation Build stars and weed out the ineffective Everyone needs a stake in the game Not bad for morale / teamwork Baseball and Football If you pick the right people and give them the opportunity to spread their wings and put compensation as a carrier behind it you almost don't have to manage them. Jack Welch
7. Culture Defining a company culture through a slogan or a mission statement Reinforce culture at every possible moment Let go of people that run against culture Being a better “fit, and having passion, are more important than the numbers Company cards with a set of values
8. Six Sigma Finding ways to improve efficiency and quality A six-sigma process is one in which 99.99966% of the products manufactured are statistically expected to be free of defects (3.4 defects per million). General attitude of stretching people beyond the norm to excellence