Mike Smith
Personal Information
Organization / Workplace
InfosysLocation
Houston, Texas Area United StatesOccupation
Customer Experience & Digital Business TransformationIndustry
Consulting / Advisory
Website
infosys.comAbout
Mike Smith is a Senior Principal with Infosys in its Digital Strategy & Business Transformation practice. He first became involved with the Internet in the late 70’s working with the Department of Defense and NASA. He is a business technologist who is passionate about innovating and integrating digital products and services with business goals to enhance customer experience, create and expand brands, increase sales, and grow profits from direct and global distribution channels. Specialized expertise includes integrating sales,marketing, and service customer experience across retail, call center, and digital channels, He has led multiple business transformation initiatives, served as Chi.