2. By Mark Graban
Co-Author of:

4. It’s easy, if not incredibly trendy,
for healthcare organizations to
say they have or aspire to a
culture of continuous

5. In 1989, Dr. Don Berwick, a
leading voice in healthcare
quality called for “kaizen” and
continuous improvement in

6. New England Journal of Medicine, 1989

7. In 2013,
Are we walking
the walk?

8. See these statements
from 25 hospital

12. They need to improve their use of
commas!

34. Are we walking
the walk?

35. These books will
show you how…

36. Learn more at
www.Hckaizen.co