Melroy D'souza

Mumbai Area, India India

Banking Professional with a focus on latest trends in Business Transformation within Back office Operations

Human Resources / Recruitment

Over 17 years of dynamic experience in Front & Back Office Operations, with a focus on latest trends in Banking solutions. I have managed diverse projects namely "Off-shoring Analysis & Business Transformation", "First Call Resolution Analysis" using Six Sigma Methodologies, & "User Acceptance Testing". I also have knowledge in Vendor Management, Project Management, & Transition Management. An ISO certified Lead Auditor and in the process of PMP certification. Currently employed in the capacity of Assistant Program Manager for [24]7 Customer Pvt. Ltd. I manage specific Lines of business operations providing Customer service via the 'Chat' channel for the clients Retail banking customers...