1. CCG and HealthWatch working together in Oldham A New Era for Patient Involvement C:ocuments and Settingsark_druryocal Settingsempldham Clinical Commissioning Group.jpg
2. Why it matters It’s everybody’s NHS – we are all responsible Expectation of ‘nothing about me without me’ Involvement improves decision making Protecting the public purse C:ocuments and Settingsark_druryocal Settingsempldham Clinical Commissioning Group.jpg
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5. Working together Strong working relationship Dialogue and ‘no surprises’ Co-production approach Held up as a model relationship by the DH C:ocuments and Settingsark_druryocal Settingsempldham Clinical Commissioning Group.jpg
6. Changing for the better Both: doing more with less! C:ocuments and Settingsark_druryocal Settingsempldham Clinical Commissioning Group.jpg
7. C:ocuments and Settingsark_druryocal Settingsempldham Clinical Commissioning Group.jpg A new involvement paradigm Meeting new challenges with a new response Early conversations with the public Developing a new model “How do you want to be involved?”
8. Key principles Accessibility, equitability and supporting involvement Honesty, accountability and transparency Responsive Engagement for Clear Outcomes C:ocuments and Settingsark_druryocal Settingsempldham Clinical Commissioning Group.jpg
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10. C:ocuments and Settingsark_druryocal Settingsempldham Clinical Commissioning Group.jpg Consultation running from now until Christmas Coming to your community Or online at http :// www.surveymonkey.com/s/ItsyourNHS logo1721x912.jpg This would be similar to a Foundation Trust where people are encouraged to join as 'members' and this forms the basis of a database of interested people who can be informed and canvassed on developments.
Ursula Democratic NHS and accountable Involvement leads to better patient outcomes Good customer service and focus!
Mark
Ursula Consultation & engagement mechanism to inform commissioning decisions
Intro – Mark Health Commission - Mark Mental Health Standing Conference – Ursula
Ursula – LINks plus! Mark – whole new thing! (Not reinventing PCTs)
Ursula Building on work so far (legacies) BUT going further (with less) HONEYWELL Clinical commissioner views PIPA steering group – STAKEHOLDERS What do the public expect
Ursula Distilled into 3 principles Accessibility, equitability and supporting involvement. Ensuring that all of Oldham's diverse communities are fully involved, focussing on ongoing dialogues with communities and ensuring get involved is made as easy as possible. Honesty, accountability and transparency. Upholding the highest standards of ethics and transparency in our dealings with the public with honesty about what can be influenced and any constraints which might exist. Responsive engagement with clear outcomes. Ensuring we respond to and act upon the views of the public with clear feedback on how we have acted on what the public has told us.
Mark Our Proposals... These are our ideas for involving the public. What do you think? Online involvement. A themed forum providing a continuous dialogue between the public and Clinical Commissioners, with discussions moderated by the doctors and others who will be making decisions on your behalf. You would be able to select the issues or clinical areas that most interest you and receive targeted updates when relevant discussions are taking place. Patient Reference Groups (PRGs). The public would be encouraged to join the patient group at their GP Practice. As well as involving them in the work of the Practice, they would be able to feed in their ideas about planning and buying services through the online forum. Public events. We would hold a series of regular, themed, open discussion events, ideally in partnership with community groups or 'Healthwatch'. Periodically, Clinical Commissioners would use these events to report on their progress and be held to account by the public. This recognises that not everyone has internet access and that some discussions are best held face-to-face. GP involvement. Because we know some (particularly disadvantaged) groups are less likely to either go online or attend events or meetings, GPs and practice staff will be encouraged to gather views directly – e.g. by handing out pre-paid reply cards at consultations, or recording feedback given. For patients who have the greatest difficulties participating, their GP would act as an advocate on their behalf, ensuring their needs are fed into decision making.
Ursula Call to action: fill in survey (online or on CCG/LINk stand) Have an event – we are coming to you.
