Michelle A. Nefdt

Auckland, New Zealand New Zealand

Consultant, Senior Business Analyst, Customer Experience and Service Design Professional

Technology / Software / Internet

Michelle is passionate about, and has a keen interest in data which supports the customer experience, business processes, service design, technology and change analytics. Michelle has a background in research and statistics, business, strategy and product analysis. With her diverse experience in quality, change, project management and business process management along with service design and customer experience analysis, Michelle has developed great interpersonal and networking orientation, motivation and mentoring skills. Michelle is a certified quality assurance manager in subject areas including Lean, ISO, business process management, design, redesign and re-engineering. Michelle ...