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Inspire U Webinar Series
                                            Presented by
                                          the Center for
                                     Compassionate Touch LLC

                                             wednesday, September 14, 2011




       www.compassionate-touch.org


Wednesday, September 14, 11
Website



                              Dos and Taboos


Wednesday, September 14, 11
What You’ll Learn


              3 things your website MUST do in
              order to SELL instead of SUCK with
              Dos and Taboos sprinkled throughout.

Wednesday, September 14, 11
Linda Roisum

     Are you getting the conversions - and
     therefore the money - you want from
     your website?

     Are you proud of your website?
Wednesday, September 14, 11
Selling vs. Sucking
                        There are 3 things that your website must do in order
                        to sell and not suck!




Wednesday, September 14, 11
3 Things



                              Add
                              Value



Wednesday, September 14, 11
Do

        Make them feel at home -- like
        you understand their problem
        and that you can solve it.
                                         “Riches are in the Niches”
        You do this by having a Target
        Audience also known as Niche.



Wednesday, September 14, 11
Taboo
                                  Welcome to our website. We are
    We-itis or I-itis             located on Prince Street in Old
                                  Town Alexandria. We provide a
    The About page should be      warm, friendly, professional
    about you and your staff,     environment for massage that
    the rest of the website       relieves the pain and stress of daily
    (especially the Home page)    life encouraging relaxation. Each of
    should be about your client   our professional therapists tailors
    and the particular problem    their service to the individual needs
    they are trying to solve.     of the client.
Wednesday, September 14, 11
Do
                                     Apple ranked #1 in market cap


       Show Distinction,
       Excellence and Service


                                       Integrated Product Suite


Wednesday, September 14, 11
Taboo

                              not to add Valuable and Free content

      Having free and valuable content in the form
      of articles or blog posts:
      •increases know, like and trust factor
      •gives you distinction
      •sets you up as the expert
Wednesday, September 14, 11
Do

   have an articles section or a blog

   - Julie Onofrio has articles
   (www.massageseattle.net)
   - Alexandria Therapeutic Massage - blog format
   (www.alexandriatherapeuticmassage.com)
Wednesday, September 14, 11
Taboo
  Not setting yourself apart as an
  expert.

  - Say you need heart surgery, who
  would your rather go to the expert
  or just an ordinary surgeon?
  -No one will give you permission
  to be the expert, you must decide
  to become the expert in your
  niche.
Wednesday, September 14, 11
Do
   Have pleasing Fonts
   (size and color) and
   put it on a light colored
   background!

   http://bit.ly/                  Text on dark backgrounds is
                                   very difficult to read.
   PMPWebColors
Wednesday, September 14, 11
Taboo

 A cluttered website will
 quickly turn off
 customers. Clutter makes
 people uncomfortable
 and comes across as
 unprofessional.
Wednesday, September 14, 11
Google is ranked #1 website worldwide




                        Yahoo is #4 globally
                           and #3 in US




Wednesday, September 14, 11
3 Things


                              Add      Capture
                              Value     Leads


         You have 6-8 seconds to Capture your website visitor
         and convince them to stay and you do that with FOCUS
Wednesday, September 14, 11
Do
    Have an Opt-in box
    -It take 7 times for someone to act
    -By having an opt-in box, you build your list
    and run a marketing campaign with your
    follow-up emails
    -Email marketing software - Aweber, iContact,
    Constant Contact, Get Response, Infusionsoft
Wednesday, September 14, 11
How to get people to opt-in?
          Give them value in form of ebook or great tips
          in newsletter.




Wednesday, September 14, 11
3 Things



                              Add      Capture
                                                 Sell
                              Value     Leads



Wednesday, September 14, 11
Do
    Get over that you are not in
    sales - because you are.
                                   “I’m not a
                                   salesperson.”
    Sell reframe as “Educate”

    Website is your salesperson
    24/7
Wednesday, September 14, 11
Taboo

   Not having your
   contact info
   above the fold




Wednesday, September 14, 11
Do

    Get found using
    SEO

    -      meta description
    -      keywords
    -      relevant info
    -      backlinks
Wednesday, September 14, 11
Taboo

        Not having a Call to
                                   “Sign up for our newsletter.”
        Action
                                   “Call today to schedule.”

        Decide what one thing      “If you enjoyed this post, read...”
        you want them to do on
        each page and put it in
        directive language.
Wednesday, September 14, 11
Do


      Make it easy to buy

      - Accepting credit
      cards
      - Online scheduling

Wednesday, September 14, 11
Website Training Academy
    Is your website making it easy to get new
    massage clients?
    -step-by-step video tutorials to set up website.
    -blueprint to help you make smart decisions about
    your message, content, and layout.

    http://bit.ly/WebTA
Wednesday, September 14, 11
Call To Action

   1st - Add a Opt-in Box - begin capturing leads and
   then you can follow-up with email campaigns

   2nd - Begin to add value

   3rd - Make sure you website is set up to sell (i.e.
   Gift Certificates, online scheduling, etc.)
Wednesday, September 14, 11
Join us for our next Inspire U
                              Tuesday October 25, 2011 @ 8pm EST

                 We’ll be joined by Lisa Santoro, massage therapist and educator, who will
                                                  present

                        Stepping Stones to Starting a Clinical
                                  Massage Program


        Clinical massage could be an avenue of challenging and enriching employment for the massage
      therapist who would like to work in a more medically oriented environment. What are some of the
         stepping stones that could assist the start into the fast paced, and diverse field of hospitals,
       wellness centers, or doctor’s offices? What are the some of the development skills or aspects of
      massage therapy that could be useful and a great addition to a medical practice? Lisa Santoro will
           cover some of the ways in which massage therapists can start a clinical massage practice.


Wednesday, September 14, 11
Ann Catlin, NCTMB, LMT, OTR                      Lisa Parenteau, BA, LMT
      Owner and Director,                    Marketing and Training Consultant
      Center for Compassionate Touch LLC   Center for Compassionate Touch LLC
      ann@compassionate-touch.org                lisa@compassionate-touch.org
      417-844-8514                                                617-797-7990



Wednesday, September 14, 11

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Inspire U Presents: Website do's and taboos

  • 1. Inspire U Webinar Series Presented by the Center for Compassionate Touch LLC wednesday, September 14, 2011 www.compassionate-touch.org Wednesday, September 14, 11
  • 2. Website Dos and Taboos Wednesday, September 14, 11
  • 3. What You’ll Learn 3 things your website MUST do in order to SELL instead of SUCK with Dos and Taboos sprinkled throughout. Wednesday, September 14, 11
  • 4. Linda Roisum Are you getting the conversions - and therefore the money - you want from your website? Are you proud of your website? Wednesday, September 14, 11
  • 5. Selling vs. Sucking There are 3 things that your website must do in order to sell and not suck! Wednesday, September 14, 11
  • 6. 3 Things Add Value Wednesday, September 14, 11
  • 7. Do Make them feel at home -- like you understand their problem and that you can solve it. “Riches are in the Niches” You do this by having a Target Audience also known as Niche. Wednesday, September 14, 11
  • 8. Taboo Welcome to our website. We are We-itis or I-itis located on Prince Street in Old Town Alexandria. We provide a The About page should be warm, friendly, professional about you and your staff, environment for massage that the rest of the website relieves the pain and stress of daily (especially the Home page) life encouraging relaxation. Each of should be about your client our professional therapists tailors and the particular problem their service to the individual needs they are trying to solve. of the client. Wednesday, September 14, 11
  • 9. Do Apple ranked #1 in market cap Show Distinction, Excellence and Service Integrated Product Suite Wednesday, September 14, 11
  • 10. Taboo not to add Valuable and Free content Having free and valuable content in the form of articles or blog posts: •increases know, like and trust factor •gives you distinction •sets you up as the expert Wednesday, September 14, 11
  • 11. Do have an articles section or a blog - Julie Onofrio has articles (www.massageseattle.net) - Alexandria Therapeutic Massage - blog format (www.alexandriatherapeuticmassage.com) Wednesday, September 14, 11
  • 12. Taboo Not setting yourself apart as an expert. - Say you need heart surgery, who would your rather go to the expert or just an ordinary surgeon? -No one will give you permission to be the expert, you must decide to become the expert in your niche. Wednesday, September 14, 11
  • 13. Do Have pleasing Fonts (size and color) and put it on a light colored background! http://bit.ly/ Text on dark backgrounds is very difficult to read. PMPWebColors Wednesday, September 14, 11
  • 14. Taboo A cluttered website will quickly turn off customers. Clutter makes people uncomfortable and comes across as unprofessional. Wednesday, September 14, 11
  • 15. Google is ranked #1 website worldwide Yahoo is #4 globally and #3 in US Wednesday, September 14, 11
  • 16. 3 Things Add Capture Value Leads You have 6-8 seconds to Capture your website visitor and convince them to stay and you do that with FOCUS Wednesday, September 14, 11
  • 17. Do Have an Opt-in box -It take 7 times for someone to act -By having an opt-in box, you build your list and run a marketing campaign with your follow-up emails -Email marketing software - Aweber, iContact, Constant Contact, Get Response, Infusionsoft Wednesday, September 14, 11
  • 18. How to get people to opt-in? Give them value in form of ebook or great tips in newsletter. Wednesday, September 14, 11
  • 19. 3 Things Add Capture Sell Value Leads Wednesday, September 14, 11
  • 20. Do Get over that you are not in sales - because you are. “I’m not a salesperson.” Sell reframe as “Educate” Website is your salesperson 24/7 Wednesday, September 14, 11
  • 21. Taboo Not having your contact info above the fold Wednesday, September 14, 11
  • 22. Do Get found using SEO - meta description - keywords - relevant info - backlinks Wednesday, September 14, 11
  • 23. Taboo Not having a Call to “Sign up for our newsletter.” Action “Call today to schedule.” Decide what one thing “If you enjoyed this post, read...” you want them to do on each page and put it in directive language. Wednesday, September 14, 11
  • 24. Do Make it easy to buy - Accepting credit cards - Online scheduling Wednesday, September 14, 11
  • 25. Website Training Academy Is your website making it easy to get new massage clients? -step-by-step video tutorials to set up website. -blueprint to help you make smart decisions about your message, content, and layout. http://bit.ly/WebTA Wednesday, September 14, 11
  • 26. Call To Action 1st - Add a Opt-in Box - begin capturing leads and then you can follow-up with email campaigns 2nd - Begin to add value 3rd - Make sure you website is set up to sell (i.e. Gift Certificates, online scheduling, etc.) Wednesday, September 14, 11
  • 27. Join us for our next Inspire U Tuesday October 25, 2011 @ 8pm EST We’ll be joined by Lisa Santoro, massage therapist and educator, who will present Stepping Stones to Starting a Clinical Massage Program Clinical massage could be an avenue of challenging and enriching employment for the massage therapist who would like to work in a more medically oriented environment. What are some of the stepping stones that could assist the start into the fast paced, and diverse field of hospitals, wellness centers, or doctor’s offices? What are the some of the development skills or aspects of massage therapy that could be useful and a great addition to a medical practice? Lisa Santoro will cover some of the ways in which massage therapists can start a clinical massage practice. Wednesday, September 14, 11
  • 28. Ann Catlin, NCTMB, LMT, OTR Lisa Parenteau, BA, LMT Owner and Director, Marketing and Training Consultant Center for Compassionate Touch LLC Center for Compassionate Touch LLC ann@compassionate-touch.org lisa@compassionate-touch.org 417-844-8514 617-797-7990 Wednesday, September 14, 11