Front of House Volunteers
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Presentation regarding State Library of Queensland and our volunteer Program
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Front of House Volunteers
- 1. Signature Program 2016 Volunteers supporting FOH Services
- 2. Volunteering
- 4. Volunteering at State Library • Volunteer apply via email • Application accessed • Volunteer skills matched to projects open • Applicant advised if/and when a project is available • Orientation to volunteer program • Orientation to the project • Regular review of projects
- 5. Volunteer Projects • Project plan developed • Approved by Executive Manager or Director • Reviewed every 12 months • Project Manager can appoint a supervisor • Can’t duplicate staff roles • Must be outcomes for SLQ
- 6. Roles of Volunteers for FOH • Building Tour Guides • School Tour Guides • Music Hour • Exhibition Guides • Brisbane Writers Festival – support for shop • Community Day support
Editor's Notes
- Today I’m talking about SLQ program focused on how we use volunteers to support our front of house services.
- The State Library of Queensland Volunteer Program officially commenced in July 1989. As with all institutions volunteering enhances the capabilities of SLQ and provides a very enjoyable and interesting way to become involved with and to support our institutions. At SLQ we have both onsite and digital volunteers. We have over 100 active volunteers along with around 150 on the books waiting for suitable projects. A number of volunteers end up working with us. In our visitor experience team we have 5 team members who had first been volunteers.
- We have a volunteer coordinator working 3 days per week. David looks all the administrative side of the project which can involve: Orientation of volunteers Reviewing applications from volunteers Checking projects to ensure they are a volunteer projects and not a staff role Reviewing projects annually Liaising between volunteer and staff managing projects Organisation of recognition of volunteers e.g. end of year celebration, recognition of long service
- To become a volunteer we ask that applicants apply via email. Some enquiries come through by telephone. We have information on the website. David will asses the applications and advise people if there are projects suitable or if we will keep them on a waiting list. Volunteers skills are matched to projects. (I’ll talk a bit about those next) Before someone starts they receive an orientation to the State Library by David- Volunteer Coordinator. The Project Coordinator is also responsible for orientation to their work area and the project. Each volunteer is provided with a volunteer t-shirt( these were implemented in 2014) as well as the photo id tags
- Volunteer projects Each engagement- whether it be a. single event or an ongoing engagement must have a project plan developed. Projects must have a start and end date. Projects must have outcomes that relate to SLQ- they are not about the volunteer’s passion or desire. ( we have had incidents in the past whereby a volunteer has worked on a project but the work was not needed by SLQ, very disappointing for the volunteer and for us at SLQ) Projects must be signed off by the Executive Manager or Director. Projects are reviewed every 12 months. Project Manager can appoint a supervisor to look after the volunteer. Assessment to whether it is a volunteer project or not are: Does this sound like a staff role? If the volunteer was not there would it matter?
- Some o the front of house projects volunteers work on.
- Building Guides Building tours are advertised in our What’s On and online. Building tours are conducted for groups (although we will do for an individual) There are a small group of volunteers who take the tours If they are not available then one of us from the Visitor Experience team will take the tour Volunteers are provided training by team members from each area on what we do A script is provided This project is managed by the Volunteer coordinator and the Manager Visitor services
- School Tours - Tours are offered for school groups and can incorporate current exhibitions Volunteers doing school groups are often people with an interest or background in working with young people, often ex-teachers Volunteers are offered training annually This project is managed by the learning team from our Regional Access and Public Libraries area
- Music Hour -Every Monday we have music hour in the Knowledge Walk from 9:30-10:15 -This program is coordinated by our Volunteer Coordinator Dave This is very well received by visitors and the volunteers Initially we ran on a Friday afternoon in the library, but got a number of complaints so decided to try another alternative. It has worked very well. Some of our volunteers have been engaged by the library for paid events too We are happy for the musicians to promote their cd’s etc. if they like We don’t run the program in the quieter December – January period We get some of the musicians from the Conservatorium of Music We love it, the visitors love it, the musicians love it
- Exhibition guides -Volunteers staff the main gallery space during exhibition times -Volunteers are provided training by their exhibition team -They do the survey for the exhibition- getting visitor feedback -They are there to help orientate people to the space -Post exhibition we get the volunteers together for a thankyou and seek their feed back on the exhibition Staff have a roster to go down twice per day to take with the volunteers If volunteers are not available then staff work from the space On weekends if volunteers don’t show then we leave the space unattended
- BWF volunteers -Additional to the BWF volunteers we also have volunteers to help out in the Festival bookshop -Tasks include general directional enquiries, tidying shelves -Project managed by the library bookshop
- Community Days Volunteers help us out on our largescale community days We had one this Saturday; Big Day of Belonging These images are from our January event Volunteers helped out Roving Surveys Helping with craft activities Accompanying the photographer to get consent forms Volunteers allocated a team member to look after them, provided with an email briefing prior and a briefing on the day, provide snacks and drinks