
Organization / Workplace
Commonwealth BankLocation
Sydney, Australia AustraliaOccupation
Director-level design research & strategy expertIndustry
Design
About
With over 10-years director-level research experience, my goals are two-fold: ensuring insights are delivered to drive growth and deepen customer empathy, and inspiring research professionals I lead to achieve the best work of their lives with lasting impact. At CBA I'm helping build a new Digital Experience center of excellence empowering strategic decisions with agile insight & customer-centred design. At Atlassian I helped develop the future position of JIRA and envision the post-IPO future of the company as part of a seven member strategy team with the founders. At eBay I launched the first research practice in the fourth largest market with innovations that increased the quality...