Personal Information
Organization / Workplace
Sydney, Australia Australia
Occupation
Executive Experience Manager - Digital Banking and Fintech & Partnership at Commonwealth Bank
About
I’m an experienced and passionate CX Leader with a strong track record in design strategy, interaction design, cross-channel experience management, organisational change and creative team leadership. I have led and guided large-scale cross-platform and cross-channel programs across a range of industries, driving customer experience for concrete and measurable business outcomes.
In my current role at CBA as Executive Digital Experience Manager, I’m responsible for the delivery of a world-class customer experience in a portfolio of strategic investments across mobile, tablet, desktop, and branch network.
As UXD practice leader, I’m responsible for developing and embedding customer Centric...
Tags
user experience
agile
ux agile
ux
lean ux
design methodologies
See more
Presentations
(1)Likes
(1)The State of Artificial Intelligence in 2018: A Good Old Fashioned Report
Nathan Benaich
•
5 years ago
Personal Information
Organization / Workplace
Sydney, Australia Australia
Occupation
Executive Experience Manager - Digital Banking and Fintech & Partnership at Commonwealth Bank
About
I’m an experienced and passionate CX Leader with a strong track record in design strategy, interaction design, cross-channel experience management, organisational change and creative team leadership. I have led and guided large-scale cross-platform and cross-channel programs across a range of industries, driving customer experience for concrete and measurable business outcomes.
In my current role at CBA as Executive Digital Experience Manager, I’m responsible for the delivery of a world-class customer experience in a portfolio of strategic investments across mobile, tablet, desktop, and branch network.
As UXD practice leader, I’m responsible for developing and embedding customer Centric...
Tags
user experience
agile
ux agile
ux
lean ux
design methodologies
See more