MERLOT Business Services Conference presentation on Social Media by Kevin Lynn.

1. BEST PRACTICE MERLOT

2. CUSTOMER SERVICE MERLOT

3. UNIVERSAL BUSINESS EQUATION GCS=PIA

5. 3 SOCIAL MEDIA THINGS TALK CHANGE THINK CHANGE ACT ON CHANGE

6. ALEXANDER BAIN 1843 137 YEARS TO MARKET

7. SOCIAL MEDIA

8. WHY?

9. SOCIAL MEDIA THAT IS WHERE OUR CUSTOMERS ARE

12. TWEET 140 CHARACTER LIMIT

13. # HASH TAG A way for people to search for tweets that have a common topic

14. FOLLOWERS Followers are people who receive your tweets. If someone follows you, they're your follower – they'll receive your tweets in their home page, phone, or any application (like TweetDeck, etc.) that they use.

15. FOLLOWING If you decide follow someone, you are their follower.

16. BREAKS OUT OF YOUR NETWORK BRINGS INTO YOUR NETWORK

17. tweetdeck.com

18. TWEETING

19. SEARCHING

20. KEVIN… YOU ARE FULL OF CRAP!

21. OUR CUSTOMERS TWEET

22. OUR CUSTOMERS TWEET

23. “..it will take a lot of time and effort but if done correctly it can be incredibly powerful. The tricky part is that if you think of twitter as a sales tool you won’t get very far but the amount of indirect business and leads that I have had through Twitter in the last year has been massive. The key is following relevant people within your business and engaging with them and adding value to your peers.” SimplyZesty.com

24. HOW WE SERVE CUSTOMERS HAS CHANGED IS CHANGING WILL CHANGE FASTER

25. ONLINE PRESENCE visualcv.com Use With Social Media Up To Date With Technology Pdf Or Link

26. IT IS TIME TO ROB A BANK THEN TWEET ABOUT IT!!

27. Kevin Lynn Manager-Business Services klynn@getajob.cc DOWNLOAD THIS PRESENTATION WITH ADDITIONAL INFO AT WWW.GETAJOB.CC CLICK THE ‘POST A JOB’ ICON