BEST <br />PRACTICE<br />MERLOT<br />
CUSTOMER<br />SERVICE<br />MERLOT<br />
UNIVERSAL BUSINESS EQUATION<br />GCS=PIA<br />
3<br />SOCIAL MEDIA<br />THINGS<br />TALK CHANGE<br />THINK CHANGE<br />ACT ON CHANGE<br />
ALEXANDER BAIN 1843<br />137 YEARS TO MARKET<br />
SOCIAL MEDIA<br />
	WHY?<br />
SOCIAL MEDIA<br />THAT IS <br />WHERE OUR CUSTOMERS ARE<br />
TWEET<br />140 CHARACTER LIMIT<br />
#<br />HASH TAG<br />A way for people to search for tweets                   that have a common topic<br />
FOLLOWERS<br />Followers are people who receive your tweets. If someone follows you, they're your follower – they'll recei...
FOLLOWING<br />If you decide follow someone, you are their follower. <br />
BREAKS OUT OF YOUR NETWORK<br />BRINGS INTO YOUR NETWORK<br />
tweetdeck.com<br />
TWEETING<br />
SEARCHING<br />
KEVIN…                        YOU ARE FULL OF CRAP!<br />
OUR CUSTOMERS TWEET<br />
OUR CUSTOMERS TWEET<br />
“..it will take a lot of time and effort but if done correctly it can be incredibly powerful. The tricky part is that if y...
HOW WE SERVE CUSTOMERS<br />HAS CHANGED<br />IS CHANGING<br />WILL CHANGE FASTER<br />
ONLINE PRESENCE<br />visualcv.com<br />Use With Social Media<br />Up To Date With Technology<br />Pdf Or Link<br />
IT IS TIME TO ROB A BANK<br />THEN TWEET ABOUT IT!!<br />
Kevin Lynn<br />Manager-Business Services<br />klynn@getajob.cc<br />DOWNLOAD THIS PRESENTATION WITH ADDITIONAL INFO AT WW...
Merlot conf 10-2010
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Merlot conf 10-2010

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MERLOT Business Services Conference presentation on Social Media by Kevin Lynn.

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Merlot conf 10-2010

  1. 1. BEST <br />PRACTICE<br />MERLOT<br />
  2. 2. CUSTOMER<br />SERVICE<br />MERLOT<br />
  3. 3. UNIVERSAL BUSINESS EQUATION<br />GCS=PIA<br />
  4. 4.
  5. 5. 3<br />SOCIAL MEDIA<br />THINGS<br />TALK CHANGE<br />THINK CHANGE<br />ACT ON CHANGE<br />
  6. 6. ALEXANDER BAIN 1843<br />137 YEARS TO MARKET<br />
  7. 7. SOCIAL MEDIA<br />
  8. 8. WHY?<br />
  9. 9. SOCIAL MEDIA<br />THAT IS <br />WHERE OUR CUSTOMERS ARE<br />
  10. 10.
  11. 11.
  12. 12. TWEET<br />140 CHARACTER LIMIT<br />
  13. 13. #<br />HASH TAG<br />A way for people to search for tweets that have a common topic<br />
  14. 14. FOLLOWERS<br />Followers are people who receive your tweets. If someone follows you, they're your follower – they'll receive your tweets in their home page, phone, or any application (like TweetDeck, etc.) that they use. <br />
  15. 15. FOLLOWING<br />If you decide follow someone, you are their follower. <br />
  16. 16. BREAKS OUT OF YOUR NETWORK<br />BRINGS INTO YOUR NETWORK<br />
  17. 17. tweetdeck.com<br />
  18. 18. TWEETING<br />
  19. 19. SEARCHING<br />
  20. 20. KEVIN… YOU ARE FULL OF CRAP!<br />
  21. 21. OUR CUSTOMERS TWEET<br />
  22. 22. OUR CUSTOMERS TWEET<br />
  23. 23. “..it will take a lot of time and effort but if done correctly it can be incredibly powerful. The tricky part is that if you think of twitter as a sales tool you won’t get very far but the amount of indirect business and leads that I have had through Twitter in the last year has been massive. The key is following relevant people within your business and engaging with them and adding value to your peers.” <br />SimplyZesty.com<br />
  24. 24. HOW WE SERVE CUSTOMERS<br />HAS CHANGED<br />IS CHANGING<br />WILL CHANGE FASTER<br />
  25. 25. ONLINE PRESENCE<br />visualcv.com<br />Use With Social Media<br />Up To Date With Technology<br />Pdf Or Link<br />
  26. 26. IT IS TIME TO ROB A BANK<br />THEN TWEET ABOUT IT!!<br />
  27. 27. Kevin Lynn<br />Manager-Business Services<br />klynn@getajob.cc<br />DOWNLOAD THIS PRESENTATION WITH ADDITIONAL INFO AT WWW.GETAJOB.CC<br />CLICK THE ‘POST A JOB’ ICON<br />

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